Customer Service High School

SIRENITY

BORELLI

*****************@*****.***

+1-407-***-****

Orlando, FL 32807

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

PROFESSIONAL SUMMARY

SKILLS

• Microsoft Word

• English

• Phone etiquette

• Cleaning Experience

• Cooking

• Food Preparation

• Meal Preparation

• Customer service

• Data entry

• Cash handling

• Nail Tech

• Guest engagement

Edgewater High School

Orlando, FL • 05/2021

High school diploma

EDUCATION

CERTIFICATIONS AND LICENSES

• Nail Technician License

• February 2024 to October 2025

Tijuana Flats - Server

Altamonte Springs, FL • 04/2025 - Current

GR.ABBERSXREN - Licensed Nail Technician

Orlando, FL • 12/2022 - Current

Dunkin' Donuts - Cashier

Orlando, FL • 04/2024 - 08/2024

DIAMOND CLUB - Door Host

Orlando, FL • 04/2023 - 11/2023

KGS Arrow - Call Center Representative

Orlando, FL • 04/2022 - 12/2022

WORK EXPERIENCE

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.

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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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• Maintained a clean and orderly dining area for an enjoyable guest experience. Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.

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Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.

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Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.

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• Oversaw schedule to manage appointments of new and existing clients. Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.

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• Used acrylics, gels and glitters to create custom nail art designs for clients.

• Greeted customers entering store and responded promptly to customer needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Restocked and organized merchandise in front lanes. Handled multiple payment methods securely, minimizing discrepancies and potential losses.

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• Barista, Line prep

• - Check ID’s

• - Take admission fee

• - Close club

• - Handle large amounts of cash

• Providing information about surveys

• Use specific computer software to record and track responses to the inquiries

• Ask & answer questions in a timely manner

• Attention to Details

• Great tone, clear communication

• Significant accomplishments

• Improvement in communication skills

Helped average of 50-75 customers per day while maintaining excellent satisfaction rates.

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Beauty Exchange Beauty Supply - Retail Sales Associate Orlando, FL • 07/2021 - 02/2022

• Cash register operation

• Inventory Management

• Provide assistance for customers in need of help.

• Clean up shop after close

Contact this candidate