General Manager Customer Service

Marselo Orosco

Fresno, CA *****

*************@*****.***

+1-559-***-****

Professional Summary

Experienced and dedicated cook/general manager with 15 years of experience and a proven track record of leading kitchen operations while insuring high quality food preparation and excellent customer service. Skilled in menu planning, inventory management, cost control, and staff training. Adept at maintaining a clean, organized, and efficient kitchen while upholding all health and safety regulations. Passionate about creating exceptional dining experience and fostering a positive team environment. Strong leadership abilities with a focus on efficiency, profitability, and customer satisfaction. Work Experience

Lead Line Cook/Prep Cook

Colorado Grill-Fresno, CA

October 2010 to Present

• Managed daily operations, ensuring efficient kitchen and front of house coordination.

• Supervised and trained staff to maintain high performance and customer satisfaction.

• Prepared, cooked, and plated meals according to menu specifications in a fast paced environment.

• Maintained inventory, ordered supplies, and controlled food costs to maximize profitability.

• Ensured compliance with health and safety regulations, maintaining a clean and organized kitchen.

• Handled customer concerns and provided excellent service to enhance the dining experience Education

High school diploma or GED in Gender Studies

Madera High School

August 1995 to June 1999

Skills

• Kitchen Management Experience (10+ years)

• Food Preparation (10+ years)

• Inventory Control (10+ years)

• Training & Development (10+ years)

• Cooking Experience (10+ years)

• Payroll Management (10+ years)

• Supervising Experience (10+ years)

• Cost Management (10+ years)

• Scheduling (10+ years)

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