Customer Service Call Center
Resume:
candace knarr
Pennellville, NY *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Regional Manager
Liverpool, NY
May 2024 to Present
run 2 apartment complexes consisting of 90 apartments. Start and end leases, show apartments, Collections, evictions, applications, work with low-income agencies such as DSS, Salvation Army etc. oversee property managers in Connecticut, Illinois and Georgia to make sure they are performing as expected. I work with Buildium which is a software program for managers and tenants to pay their rent and report any work orders for maintenance. Review applications and verify employment, background checks and see if potential tenant has any evictions. Senior associate customer service
National Grid-Syracuse, NY
May 2017 to June 2024
Assist associates with escalated calls from customers, Work Life support and outages. Do end of shift reports. Help dispatch with orders and escalated calls from PSC
• Provided assistance to clients
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Resolved payment and order disputes
Customer Service/Cashier
Byrne Dairy & Deli-Clay, NY
April 2019 to October 2019
work in the deli, ice cream and cashier. Assist customers where needed, stock
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
Customer Service Representative
Charles Heating & Air Conditioning, Inc-Liverpool, NY June 2013 to March 2017
Make outbound calls to customers to set up free estimates for heating and cooling needs. Write up Club memberships, supervise call center. Train new employees. Customer Service Representative/Call Center
Sutherland Group-Syracuse, NY
May 2006 to October 2014
Call center team lead, answered inbound customer calls, helped add lines and upsell features and accessories for AT&T phones. Directv services through AT&T Uverse
• Managed customer accounts
• Resolved customer issues
• Assisted customers via live chat
• Worked in the inbound call center
• Inventoried spreadsheets
Education
Bachelor's degree in Business Administration
Franklin University - Columbus, OH
October 2021 to January 2024
Bachelors degree in leadership/management.
Associate in Business Management/Human Resources
Eastern Gateway Community College - Steubenville, OH October 2019 to May 2021
High school or equivalent in Basic
Corcoran High School - Syracuse, NY
October 1984 to June 1987
Skills
• Microsoft Powerpoint
• Upselling
• Microsoft Office
• Sales
• Account Management
• Supervising Experience
• Live Chat
• Interviewing
• SAP
• Employee Orientation
• Recruiting
• Human Resources Management
• Administrative Experience
• Management
• Customer Service
• Cold Calling
• Food Service
• Salesforce
• Excel
• Human Resources
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