Patient Access Customer Service

Carrie Lindsey

Saint Louis Missouri - **********@*******.*** - 314-***-****

I want a highly rewarding career using my skills and knowledge to succeed in a stimulating and challenging environment. I will excel in this field with hard work, perseverance and dedication.

Mercy Hospital - Saint Louis –Patient Access Representative Lead - 1/2020 - Present

Preparing patient admission and discharge documentation. Counseling patients on financial responsibility, accepting payments, making payment arrangements and working with coworkers for other payment alternatives. Auditing coworker’s patients’ charts, verifying all information is being recorded accurately and timely. Making monthly schedules and holding co workers accountable for attendance.

Mohela - Remote - Counselor 2/2024 - 6/2024

Counsel customers on current loans by offering alternative repayment options, educating on new repayment plans and forgiveness programs. Accepting payments and granting forbearance loans on accounts.

SSM Cardinal Glennon - South County – Patient Care Coordinator 6/2022 - 3/2024

First point of contact for patients and their caregivers on arrival. Collecting information such as patient details, medical history, billing, and insurance information, etc. Entering information into databases and maintaining accurate records. Relaying information to relevant staff members. Informing patients and their caregivers of hospital procedures, policies, and protocols. Providing patients with billing and payment information. Handling patient questions, concerns, and issues. Performing general administrative tasks. Auditing charts flagged with discrepancies and updating to correct status. Help with upkeep of the office area, correctly identifying current and future needs.

Insurance Service Representative - 8/2021 - 4/2023

Directing correspondence to correct departments, and follow up as needed. Double checking auto posting payment for correct posting.

Sally Beauty Supply – Store Manager 7/1997-10/2001 11/2018 - 3/2020

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Assign employees to specific duties. Keep records of purchases, sales, and requisitions. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Great American Cookie – Store Manager 5/2016 - 12/2018

Offer excellent customer service by discovering customers’ needs, suggesting complimentary items, and making the overall shopping experience a pleasant time to ensure repeat business. Hire,train and coach new employees to build a strong team. Weekly and monthly Inventory calculations and reports Reconcile and audit daily receipts from registers and provide trustworthy transportation of deposits and bank runs to make change. Provide reliable open and closing of stores per operating schedule. Receive merchandise: including unloading freight and processing inventory.

Kirkland’s Home – Senior Assistant Manger 1/2002 - 7/2016

Offer excellent customer service by discovering customers’ needs, suggesting complimentary items, and making the overall shopping experience a pleasant time to ensure repeat business. Hire, train and coach in the moment new and existing employees to build a strong team. Tracking inventory and planning floor moves to implement new merchandise. Reconcile and audit daily receipts from registers and provide trustworthy transportation of deposits and bank runs to make change. Create weekly and monthly reports to share with the team and on conference calls with other store teams and upper management. Provide reliable open and closing of stores per operating schedule.

Concordia University Wisconsin - Associates Lideral Arts and Humanities

References

LaToya Gaither

Prior Authorization Representative II

Anthem 314-***-****

Monica McDaniel Collins

Patient Access Supervisor - Emergency Department, Cancer Center, MRI, Surgery Center

Mercy Hospital 314-***-****

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