Office Manager Medical Assistant
Resume:
Crystal Scott
Clinical Office Manager/ Certified Medical Assistant
Saint Augustine, FL 32080
***********@*****.***
My commitment to work can be defined as the exorbitant amount of enthusiasm, effort, and efficiency. I make it a mission to engage with each problem, going above and beyond researching, offering insight, and new ideas daily. Dismissing excuses and finding resolutions. I set high standards for myself impersonal and professional settings. Imperfections can always be solved located in every detail, big or small. My attention to detail reflects in everything I do. I stay connected in each work day as I demonstrate my truly skillful above average work ethic and strive to serve as model to the rest. I take time to improve methods and create new ideas to flourish in growth; all while taking the initiative to display extraordinary accomplishments in any role as measured by: taking on new challenges, successful and innovative practices and results, helpfulness to others without hesitation, and providing outstanding patient of customer care. Proper preparation is the best practice of professionalism. I always ensure to setting up the next person for success in my absence. Constantly extending a helping hand, covering shifts without complaint, keeping utmost professionalism and courteousness with my coworkers promotes proactive communication,interactions and a welcoming work environment. I convey a powerful high end performance, and strive to conquer a level of positive productivity oriented work that remains in a frequent pace of exceeding expectations, while producing extensive, consistent work quality, quantity and timeliness in all areas of responsibility.
Authorized to work in the US for any employer
Work Experience
Photographer
Self employed/ supervisor-Varies
July 2010 to July 2024
Performed the capturing of subjects in commercial-quality photographs. Conducted professional individual family, group organizations, sport, personal, boudoir, fantasy and personal hobby such as fairy, mermaid, mystical themes, newborn and child milestone moments, weddings, bachelor and bachelorette, school annual yearbook,
Model portfolios, religious, business and company and passport photographs. Additionally created edited and offered the sales of personalized items such as invitations to private events of birthdays, anniversaries, wedding engagement and newborn baby announcements, greeting and seasonal and holiday personalized composites, gifts, cards, business cards, calendars, planners, magnets, keychains, pens, etc.
Applying technical expertise, creativity, and composition skills to produce and preserve images that tell a story or record an event. Preserved and presented treasured memories by creating exceptional experiences for clients.
Perform photo editing applications to content with an exceptional range of creative, technical, and documentary imagery. Use of Light room, Dark room, Adobe photoshop. Cropping: Removing or adjusting the outside edges of an image to improve framing or composition, draw a viewer's eye to the subject, or change the size or aspect ratio. Adjusting white balance, the exposure, contrast, colors saturation, vibrancy, sharpness, quality of the images are taken. Maintain relationships with clients, team members, models, performed customization of all styling, hair/ makeup artistry, background, props, and posing.
Real estate photography:
Captured real estate photos, hosting open houses, editing, uploading, and marketing of real estate and property value.
Manage all marketing, branding, advertising, promotions, scheduling, appointments, inventory and additional expenses, cash handling, and financial transactions. Certified Medical Assistant (CMA)
Self Employment-Saint Augustine, FL
January 2024 to June 2024
Understanding of geriatric health, mobility issues and nursing best practicesHelping or supervising client washing, dressing, grooming, and toileting. Preparing client meals and snacks and feeding or supervising eating and drinking. Competent domestic skills, including cooking and cleaning. Cleaning home, washing clothes and linens, drying, ironing, folding, organizing clothes and linens. Performed grocery, household items shopping and other domestic duties as needed. Basic numeracy and literacy. Strong navigation and driving skills
Administering medications, wound care and treatment. Monitoring client health conditions. Reporting client progress and any concerns to appropriate client family members. Understanding of geriatric health, mobility issues and nursing best practices
Problem-solving and efficient decision making, especially in emergency situations Strong verbal communication skills, including active listening, to determine client needs and deliver progress reports
Organization, multi-tasking and scheduling
Interpersonal skills, including relationship management, conflict management and willingness to access constructive feedback.
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Urgent care Clinical office Manager / Certified Medical Assistant Millennium Physician Group-Venice, FL
August 2020 to January 2024
Selected as a winner of the 2021 Patient experience Award /plaque for my dedication to Millennium CARES core values and providing exceptional patient experience. Managed all clinical staff, schedules, coordination, meetings, communication log, employee training, maintained laboratory and clinical medical office documentation of all DME and medications quality control testing, sofia machine calibrating, and expiration dates, CLIA inspections, rooming patients, taking vitals, PT/INR, Medication refills, EKG, specialist referrals-updating list for four surrounding cities. Reported incident and compliance forms-infection control-positive covid results for several locations. School, employment, and DOT physicals-Ishihara and whisper test, eye exams Covered Primary Care, Cardiology, Neurology, and Endocrinology, positions performing intake, EKG's, womens exams, ear lavages, Quality Measures for Medicare, fall risk and depression screenings, annual wellness and adult physical exams, ect.
Administered medication & vaccine injections and IV fluids and nebulizer treatments, Oxygen. Managed all crash cart medications and responsibilities Managed laboratory testing such as: Rapid and PCR Covid (Sofia machine), Flu, RSV, UA, Strep HCG, STD, Colo screen, stool specimen collection, C-Diff, O&P Assisted the providers during procedures skin tears (suture, steri strip and Undermanned), lacerations, skin tag removal, incision and drainage procedures, urinary catheter placement, ophthalmic foreign body removal, fish hook removal, wound care, rashes, injuries, DVT rule out, Emergency prep for EMS, ingrown nail removal, ect.
Performed suture & staple removals edema lower extremity wrap, pap smears, ear cleanings, breath trek, spirometer, ect.
Managed all inventory, supply ordering, cost effectiveness Managed medical student externship hours program and training Managed an entire covid clinic for several months administering covid vaccines while working the Walk in urgent care clinic
Medical Records (sending/receiving/ updating charts) Scheduled appointments, answered phones, new patient paperwork, medication clarification with pharmacy, and authorizations
COVID compliance and regulations that changed throughout the year, covid state requirements for travel, covid clinic, Sharecare, walk in front office check/check out processes, primary care clinical for multiple providers, annual employee training blood borne pathogen, workplace safety, HIPPA, ect. In addition to and all other training in Millennium University and in person/on the floor for the various above named departments.
RN Extern (Student at Galen College of Nursing) PRN HCA Healthcare Doctors & Fawcett Hospital-Port Charlotte, FL January 2023 to December 2023
Providing excellent patient care. Assisting the nurses in various procedures. Taking vitals, changing, bathing, feeding, monitoring patients. Inputting documentation into Meditech EHR. I am assigned to the PCU however I float often between the ICU, orthopedic, mental health unit, med surg, and ER to assist in various ways.
Server
Leone's-Venice, FL
July 2018 to December 2022
Performing food and beverage services.
Med tech/ Resident Caregiver
Grand Villa Senior Living Communities-Englewood, FL May 2020 to January 2021
Providing care to residents, and Memory care unit residents with dementia and alzheimer's. Assisting with daily activity such as eating, bathing, toileting, administering medications, physical activity, wound care, physical therapy etc.
Bartender and Server
Wine Bar and Bistro-Englewood, FL
February 2020 to March 2020
Performing Food and beverage services.
Server
Bogey's Bar and Grill-Venice, FL
August 2019 to February 2020
Performing food and beverage services.
Certified Medical Assistant/Scribe/ Surgical assistant Foot and Ankle Specialists-Venice, FL
March 2019 to December 2019
Medical Records (sending/receiving/ updating charts). Rooming patients, taking vitals, Medication refills, Referrals. Scheduled appointments, answered phones, handling no shows. Assisting the Doctor in various foot surgery, foot care and wounds. Taking rays, dictating and scribing medical notes. Certified Medical Assistant/Scribe/ Surgical assistant Metrolina Infectious Diseases-Venice, FL
August 2018 to March 2019
Medical Records (sending/receiving/ updating charts). Rooming patients, taking vitals, Medication refills, wound care, handling referrals, scheduling appointments, answering phones, no shows. Server
Carrabba's Italian Grill-Venice, FL
November 2017 to April 2018
Performed food and beverage services.
Certified medical assistant/Scribe/ Medical records/ ECP therapy/ Surgical assistant
Florida Cardiology/ CVI Vein Clinic-Winter Park, FL July 2016 to December 2016
Schedule appointments, rooming patients, taking vitals, clinical duties Traveling and assisting Doctors during procedures of Vein removal in the lower extremities such as; RFA Ablations, Phlebectomy, Sclerotherapy and IVUS.
Server
La Rocca-North Port, FL
August 2015 to June 2016
Scheduled reservations, planned events/parties. Greeted and seated guests, performed food services Certified Medical Assistant/Scribe/ Surgical assistant Millennium Physicians Group-Port Charlotte, FL
February 2015 to June 2015
Medical Records (sending/receiving/ updating charts) Rooming patients, taking vitals, PT/INR, Medication refills, Referrals Scheduled appointments, answered phones, handling no shows Administering injections, assisting in Pap Smears, removal of skin tag, etc Assisting the Doctors during procedures
Certified Medical Assistant/Scribe/ Medical records /Surgical assistant Florida Cardiology/ CVI Vein Clinic-Winter Park, FL December 2013 to December 2014
Front desk check in/ checkout, Collected monies (copays/ balances) Scheduled appointments/ chart reviews, answered phones, handling no shows. Insurance Authorization/ Mail coordinator (all ingoing
& outgoing). Paging on call doctors at Florida Hospitals, Medical Records (sending/receiving/ updating charts, subpoena's). Rooming patients, taking vitals, PT/INR, Performing/billing ECP treatments Assisting the Doctors during procedures of Vein removal in the lower extremities. Marketing for the company
Bartender/Server
Isis Hookah Lounge
January 2013 to July 2014
Scheduled reservations, planned events/parties.
Greeted and seated guests. Performed cocktail/hookah/food services Photographer
Picture People-Orlando, FL
August 2013 to January 2014
Performed the capturing of subjects in high end commercial-quality photographs. Conducted professional individual family, group organizations, sport, personal hobby, fantasy and personal hobby such as fairy, mermaid, mystical themes, newborn and child milestone moments, weddings, school annual yearbook, modeling, business and passport photographs. Applying technical expertise, creativity, and composition skills to produce and preserve images that tell a story or record an event. Preserved and presented treasured memories by creating exceptional experiences for clients. Performed photo editing applications to content with an exceptional range of creative, technical, and documentary imagery. Use of Light room, Dark room, Adobe photoshop. Cropping: Removing or adjusting the outside edges of an image to improve framing or composition, draw a viewer's eye to the subject, or change the size or aspect ratio. Adjusting white balance, the exposure, contrast, colors saturation, vibrancy, sharpness, quality of the images are taken. Maintain relationships with clients, team members, models, performed customization, seasonal personal and school backdrops, props, and posing.
Additionally created, edited and executed the sales of personalized items such as invitations to private events of birthdays, anniversaries, wedding engagement and newborn baby announcements, greeting and seasonal and holiday personalized composites, various size portraits, and canvases with Matt and gloss finish, gifts, cards, business cards, calendars, planners, magnets, keychains, pens, etc. Performed cashier, money, financial transactions and handling. Resolving customer service issues, cleaning the studio, appropriate filing of paperwork, grading photos, Conducting performance evaluation by providing feedback for proper photography application technique, and constructive criticism critique. Key Manager
Icing By Claire's-Orlando, FL
July 2013 to December 2013
Assisted customers/ cashier, managed employees, inventory Photographer, Manager, Sales Associate
Picture Me and Sears Portrait-Port Charlotte, FL
January 2010 to October 2012
Performed the capturing of subjects in high end commercial-quality photographs. Conducted professional individual family, group organizations, sport, personal hobby, fantasy and personal hobby such as fairy, mermaid, mystical themes, newborn and child milestone moments, weddings, school annual yearbook, modeling, business and passport photographs. Applying technical expertise, creativity, and composition skills to produce and preserve images that tell a story or record an event. Preserved and presented treasured memories by creating exceptional experiences for clients. Performed photo editing applications to content with an exceptional range of creative, technical, and documentary imagery. Use of Light room, Dark room, Adobe photoshop. Cropping: Removing or adjusting the outside edges of an image to improve framing or composition, draw a viewer's eye to the subject, or change the size or aspect ratio. Adjusting white balance, the exposure, contrast, colors saturation, vibrancy, sharpness, quality of the images are taken. Maintain relationships with clients, team members, models, performed customization, seasonal personal and school backdrops, props, and posing.
Additionally created, edited and executed the sales of personalized items such as invitations to private events of birthdays, anniversaries, wedding engagement and newborn baby announcements, greeting and seasonal and holiday personalized composites, various size portraits, and canvases with Matt and gloss finish, gifts, cards, business cards, calendars, planners, magnets, keychains, pens, etc. Performed cashier, money, financial transactions and handling. Resolving customer service issues, cleaning the studio, appropriate filing of paperwork, grading photos, Conducting performance evaluation by providing feedback for proper photography application technique, and constructive criticism critique. Education
ADN in Nursing
Galen College of Nursing-Sarasota - Sarasota, FL
January 2023 to October 2023
Associate in Medical Assisting
Southwest Florida College - Southwest, Florida, US June 2013
Diploma in Performing Arts
North Port High School - North Port, FL
2006 to 2010
Modeling/ Acting Certification in Performing Arts
Barbizon Modeling School - Naples, FL
April 2005
Externship in Medical Assisting
Family Health Center - Port Charlotte, FL
Skills
• Waitress
• Restaurant Server
• Hostess
• Vital Signs
• EMR
• Patient Care
• Injections
• Anatomy
• Biology
• Medical Imaging
• Venipuncture
• Insurance Verification
• Medical Scheduling
• Phlebotomy
• ICD-10
• Laboratory Experience
• Photography
• Sage
• Physiology Knowledge
• Triage
• Clerical Experience
• HIPAA
• Inventory Control
• English
• Customer Service
• Medical Records
• CPT Coding
• Medical Terminology
• ICD Coding
• Phone Etiquette
• Transcription
• Medical Coding
• Data Entry
• Office Experience
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Vital Signs Experience
• Medication Administration
• EMR Systems
• Athenahealth
• Typing
• Medical Office Experience
• Caregiving
• Photography (10+ years)
• Photo editing (10+ years)
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
February 2021 to February 2026
Certificate No. 2472234 Issued 02/06/2021 Expires 02/28/2026 Alzheimer's Disease Level 1 & 2
June 2020 to March 2022
Alzheimer's Disease Level 1 & 2
CPR Certification
Certified Medical Assistant
BLS Certification
Certified Medication Technician
Certified Medication Aide
Additional Information
Skills/Qualifications
AAMA and CPR Certified, trained and experienced in the assisting Doctors during procedures/surgeries, venipuncture, EKG, ID, IM, SQ injections, HCT, Occult blood, basic x-rays, blood pressure, urinalysis, and office/routine duties, Medical Records, CPT Codes, Medical terminology, experienced with Sage Intergy, RAVE, Athena, Sammy EHR systems, radiofrequency ablation and ultrasound machines, advanced computer knowledge, and Alzheimer's Disease certified.
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