Customer Service Support Specialist
Resume:
https://www.google.com/url?sa=i&url=https%*A%*F%*Fwww.peakpx.com%2Fen%2Fsearch%3Fq%3Dalphabet%2Bm
&psig=AOvVaw3-iYXVZcCHgwYTDru4j-
kt&ust=1749146445476000&source=images&cd=vfe&opi=89978449&ved=0CBQQjRxqFwoTCPiC5MWs2I0DFQAAAAAd AAAAABAE
Maricia Mercado-Cordova
Customer Service Representative and Hands-on Support Specialist Contact
****.****@*****.***
Dynamic and customer focus experience excelling in product knowledge and customer engagement. Proven ability to enhance workplace efficiency and deliver exceptional service. Skilled in cash handling and problem solving. Consistently meeting customer needs and contributing to a positive experience every time. Eager to expand and leverage expertise in a new role.
Skills
• Workplace Safety
• Complex problem-solving
• Customer service
• Cash handling
• Point-of-sale transactions
• Product knowledge
• Inventory counts
• Supplies monitoring and
restocking
• Crew leadership
• Safe food handling
• Basic math
• Product promotion
• Multi-tasking and
organization
• Verbal and written
communication
• Telephone etiquette
• Time management
• Initiative and self-
motivation
Education
Kearns High School
High School Diploma
Class of 2025
Work Experience
Automotive Parts Specialist November 2024- Current AutoZone Kearns, UT
• Maintained current knowledge of manufacturers options and parts availability to offer expert support. Recommended alternative parts if necessary and taught customers fundamentals.
• Received and restocked product, keeping sales floor shelves full and ready for customers purchases.
• Conducted cash handling, credit card transactions and register closeout at end of business day.
• Identified specific replacement parts to meet customers needs, making accurate suggestions with confidence.
Crew Member June 2023- March 2024
Jimmy John’s West Valley City, UT
• Operated cash register to ring up final bill and process various forms of payment. Kept drawer balanced by accurately processing cash, and credit and debit payments.
• Provided excellent customer service by greeting customer and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment and utensils clean and sanitary.
Front End Cashier February 2021 – February 2022
Wasatch Pizza Taylorsville, UT
• Accurately operated cash register to process customer payment and orders by phone and in-person.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Accurately readied customers’ take-out orders in secure bags with appropriate amounts of condiments, plasticware and napkins.
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.peakpx.com%2Fen%2Fsearch%3Fq%3Dalphabet%2Bm
&psig=AOvVaw3-iYXVZcCHgwYTDru4j-
kt&ust=1749146445476000&source=images&cd=vfe&opi=89978449&ved=0CBQQjRxqFwoTCPiC5MWs2I0DFQAAAAAd AAAAABAE
Maricia Mercado-Cordova
Customer Service Representative and Hands-on Support Specialist
Contact this candidate