Employee Relations Human Resources
Resume:
Kelly Hudson
346-***-**** (mobile)
***********@*****.***
PROFESSIONAL SUMMARY
I am a self-directed and passionate human resource professional with proven experience in collaborating with senior management to conduct Human Resources strategic planning to support and further the goals of the organization. I have an established history of driving positive employee relations, implementing tools and processes in the disciplines of employee relations, performance management, talent management, and organizational development.
AREAS OF EXPERTISE
Strategic Planning
Coaching and Mentoring
HR Compliance
Employee Relations
Performance Management
Organizational Development
Compensation/Benefits
Conflict Resolution
Culture
PROFESSIONAL EXPERIENCE
ENVIRONMENTAL RESOUCES MANAGEMENT (ERM) – HOUSTON, TEXAS December 2013 – Present
Director, Human Resources – Atlantic Central Business Unit
As the HR Director for ERM's Atlantic Central BU, I lead efforts to align business objectives between leadership and employees while proactively anticipating and assessing HR/business needs. I serve as an advocate and change agent, leveraging partnerships within the Corporate HR function to deliver value-added HR services.
Facilitate engagement survey results to enhance employee relations, and design and implement action plans to address identified areas for improvement. This ensures a positive and constructive work environment.
Enhance the capabilities and effectiveness of senior leaders and their teams through coaching and mentoring, fostering professional growth and leadership excellence.
Create and ensure compliance with the company's affirmative action plan, aligning with diversity and inclusion goals.
Maintain an in-depth knowledge of legal requirements, mitigating legal risks, and ensuring regulatory compliance. Collaborate with the legal department as needed to address legal considerations.
Provide day-to-day performance management guidance to leaders, offering coaching, counseling, career development support, and handling disciplinary actions when necessary.
Work closely with leaders and employees to enhance work relationships, boost morale, increase productivity, and ensure high retention rates.
Offer HR policy guidance and interpretation, ensuring consistency and fairness in policy application across the organization.
Develop and implement contract terms for new hires, promotions, and transfers, aligning with organizational objectives and ensuring clarity in employment terms.
Provide guidance and input on business unit restructures, workforce planning, and succession planning, contributing to long-term organizational success.
Participate in mergers and acquisitions, ensuring alignment on salary, benefits, objectives, and employee engagement strategies to facilitate smooth transitions.
KEY ACCOMPLISHMENTS
Collaborated with Business Unit Leaders to analyze root causes of underperformance, leading the creation of targeted workstreams and action plans to enhance overall Business Unit performance.
Established a proactive performance management process, identifying and addressing performance gaps early on to ensure employee engagement and retention.
Achieved a notable reduction in turnover, decreasing from 21% during COVID to a current rate of 15% involuntary termination. Implemented effective strategies such as stay interviews, organized office days, increased one-on-one interactions, and initiated a brown bag series titled "ask me anything."
Provided coaching and mentoring to 15 high-potential leaders, guiding them to become Partners.
Successfully orchestrated the implementation of four acquisitions, showcasing adaptability and strategic acumen in navigating complex business transitions.
CARDINAL HEALTH – HOUSTON, TEXAS November 1995 – May 2013
Director, Human Resources – Pharmacy Solutions (2000-2013)
Developed and implemented sales incentive plans and business-specific incentives, recognizing and rewarding employees for their contributions to growth and client retention.
Spearheaded the redesign and implementation of the orientation and onboarding process, resulting in a noteworthy 50% reduction in the turnover rate of new hires leaving the organization within the first year.
Planned, facilitated, and executed the annual talent review process for all manager-level and above employees, incorporating succession planning and development strategies to ensure a robust talent pipeline.
Collaborated with senior management to identify and implement a reduction in force plan, including the integration of adverse impact analysis.
Successfully dissolved a Business Unit, demonstrating effective strategic planning and execution, while retaining and redeploying 98% of employee
Manager, Benefits
(1995-2000)
Administered a comprehensive range of benefit programs for active employees, encompassing medical, dental, vision, life, FSA, 401(k), disability, EAP, and COBRA.
Managed Short-Term Disability (STD) and Long-Term Disability (LTD) programs in compliance with applicable laws, including HIPAA, FMLA, and ADA.
Coordinated seamless benefit operations with internal and external partners such as IT, payroll, finance, vendors, and consultants to ensure efficient delivery.
Kept abreast of evolving trends, cost considerations, and changes impacting employee benefits, proposing new initiatives or modifications to existing programs.
Prepared and analyzed financial data related to benefit program operations, providing valuable insights and recommendations to HR leadership for program improvements.
Addressed and resolved employee benefit inquiries in accordance with established policies and procedures.
Developed, reviewed, and coordinated employee communications, including the creation of the employee handbook, company newsletters, publications, and content for the company intranet.
Managed relationships with insurance carriers, external brokers, and consultants, overseeing the exchange of information for claim and utilization data, enrollment details, and renewals.
EDUCATION
Bachelor of Arts in Communications, St. Mary’s University – San Antonio, TX
Team member of the St. Mary’s University softball team and won a National Championship in 1986.
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