Customer Service Crew Member

JT

JAYLYN TWITTY

********************@*****.*** 828-***-**** Rutherfordton, NC 28139

Enthusiastic and eager to contribute to business success. Experience in providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Dependable person with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success different aspects to fields of knowledge with dedication to go above and beyond to properly complete tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Drive-Thru Operations

Food Preparation

Order Management

Well Driven

Time Management

well spoken

creativity

problem solving

Adaptability

collaboration

decision making

Webb Creek Property and services

Ellenboro, NC

Crew Memeber

05/2022 - 07/2023

Provided general maintenance of tools such as sharpening blades and cleaning parts.

Spread mulch in designated areas for aesthetic purposes. Trimmed shrubs, trees, and hedges using shears or electric trimmers. Assessed properties to determine necessary services and provided estimates for clients.

Communicated effectively with customers regarding their concerns about the yard work being performed.

Installed sod in designated areas with appropriate soil preparation techniques.

Dug holes for planting trees and shrubs with a shovel or post hole digger. Fertilized grass and plants according to customer specifications. Weeded flowerbeds and cleared debris from landscaped areas. Wendy's Forest City, NC

Crew Trainer

01/2021 - 07/2023

Instructed new team members on correct procedures for operations. Monitored performance of crew members in the field, providing feedback and guidance when needed.

Provided constructive feedback and one-on-one coaching to employees. Stayed up to date on requirements of all team positions to optimize training.

Ensured that all safety protocols were followed during training sessions. Summary

Skills

Experience

Encouraged open communication between trainees and management throughout the learning process.

Collaborated with other trainers to develop effective methods for teaching new concepts.

Assisted management in developing strategies to improve customer service standards.

Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation. Documented performance, safety and customer service needs to improve operations.

Kept training materials updated with regulatory, procedural, or policy changes.

Cutco Cutlery Rutherfordton, NC

Salesperson

09/2021 - 01/2022

Educated customers about products and services offered by the company. Developed key customer relationships to increase sales. Advised customers on the latest product features and benefits. Assisted customers in selecting appropriate products or services for their needs.

Provided personalized service to build relationships with customers. Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Maintained accurate records of customer interactions and transactions. Columbia International University Columbia, SC

Bachelor of Science in Psychology

Expected in 05/2026

Member of the Women's Basketball team

Athletic Scholarship recipient

East Rutherford High School Forest City, NC

High School Diploma

05/2022

Honor Roll, 4 years

Member of the Girl's Basketball team, 4 years

Captain of both Girl's Basketball and Softball, 4 years Member of both Track and Volleyball teams, Sophmore year Clarion University of Pennsylvania Clarion, PA

Bachelor of Science in Criminal Justice

Expected in 05/2026

Member of the Women's Basketball team

Athletic Scholarship recipient

Captain of the Women's Basketball Team

Representative on the Student Athlete Advisory Committee for Women's Basketball Education and Training

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