Asset Management Help Desk

Jon Tipton

***.******@*****.*** 512-***-**** **** Willowrun Dr. Apt B, Austin, TX 78704

Summary

Highly skilled IT professional with a strong background in systems administration, maintenance, and ITIL. Accomplished in finding solutions to resolve unique problems, automation, and streamlining processes. Asset management and system deployment, upgrades, and installations. Talented in administering and maintaining a variety of enterprise systems, including all Microsoft Windows operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration and IT resource management, with a respected organization that values hard work, strategic thinking, and results

Skills

●Technical help desk experience

●Process improvements

●Strong analytical skills

●Virtual and Cloud Infrastructure

●POS (Micros, Aloha)

●0ffice 365 and Azure Administration

●Project implementation

●Windows operating systems (Windows XP, 7, 8, 10, 11, Server 2008, 2012, 2016, 2022)

●Network asset management

●Best practices and standards

●Multi-platform Environments

Experience

Element Critical (Austin, TX) March 2023 – Nov 2024

Operations Technician L2

Data Center Operations Technician

Responsible administrating customers’ systems when needed, installing network equipment, and other systems when needed.

Texas Bankers Association (Austin, TX) Nov 2022 – April 2023

IT Manager

●Responsible for managing internal IT operations

● Managed helpdesk and MSP support teams

●Deployed a ticketing system for better communication with IT, create a knowledge base for common issues, and establish SLAs

●Improved employee onboarding time by deploying autopilot. Allowing equipment to be shipped directly from Dell to the new employee’s location

Nutrabolt – (Austin, TX) Nov 2019 – Feb 2022

Systems Administrator

●Responsible for managing internal IT operations

● Managed helpdesk and applications support teams

●Implemented policies, procedures, and best practices to safeguard and protect data, reports, and access

●Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts

●Performed preventative maintenance and upgraded systems to ensure network, system, and data availability and integrity

IT Consultant (Freelance) (Austin, TX) Jan2018 - Nov2019

IT Consultant

●Supporting 20+ small business clients with solutions for various IT needs.

Andrew Harper LLC (Austin, TX) July 2014 - Jan2018

Desktop\Systems Administrator

●Responsible for managing internal IT operations

● Managed helpdesk and applications support teams

●Implemented policies, procedures, and best practices to safeguard and protect data, reports, and access

●Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts

●Performed preventative maintenance and upgraded systems to ensure network, system, and data availability and integrity

●Managed, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers to provide comprehensive systems management and support

●Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.

●Designed, documented, and executed maintenance procedures, including system upgrades, patch management, and system backups.

●Reviewed, analyzed, and recommended software solutions that would be an ideal fit for project specifications.

●Served as an operating system expert, providing technical support for the entire organization

●Worked with clients to analyze computing and network needs and installed proper solutions within the budget

●Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster. Including virtual and physical infrastructure

●Supplied metrics, training, and identified career path goals for team members

●Key Achievements:

a)Lowered IT budget costs and improved security by eliminating unnecessary services and rogue accounts

b)Introduced a ticketing system to improve communication, efficiency, and response time for the IT staff

c)Re-organized Active Directory for efficiency

d)Planned and managed network/infrastructure build-out for office expansions

e)Cleaned up and slimmed the Exchange environment

f)Office 365 migration

g)Planned and managed the division of IT resources during the acquisition

h)Eliminated monotonous help-desk tasks by configuring secure web portals for users to reset passwords and update active directory info.

AT&T Wi-Fi Services (Formerly Wayport) (Austin, TX) April 2006 - July 2014

Specialist Client Tech Administrator Jan 2009 - July 2014

●Responsible for the day-to-day operations

●Incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, telephony/voice, wired/wireless/data/security network, point of sale, specialty computing devices, and related hardware and software on company premises and remote locations.

Technical Operations Agent April 2006 – Jan 2009

●Technical support for customers connecting Wi-Fi hotspots on various devices and operating systems.

Education and Training

Bachelor of Arts in Psychology/Computer Science

University of Texas at Austin, Austin, TX, United States

High School Diploma

LBJ High School Science Academy, Austin, TX, US

Science Academy Endorsement recipient

Student Technology Administrative Council Member

LBJ People Who Care Award Recipient

CATF Student Employee Award of Excellence

Certifications

CompTIA Project+ certification

ITIL

MC-ITP Certified in Windows Administration and Deployment

Certified Six Sigma Black Belt

Prior work experience available upon request.

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