Customer Service Data Entry
Resume:
Jonathan Monnet
****************@*****.***
Professional Summary
Highly organized administrative professional with over 15 years of experience providing exceptional clerical support, case management, and customer service. Proven ability to manage high-volume workflows, maintain accurate records, and support public-facing programs. Skilled in communication, data entry, and coordinating with internal departments and external agencies.
Core Skills
●Office Administration & Records Management
●Data Entry & Case Documentation
●Customer Service & Client Assistance
●Policy Interpretation & Application
●Clerical & Correspondence Handling
●Program Coordination
●Microsoft Office & Electronic Systems
●Multi-line Phone & Front Desk Support
Professional Experience
Louisiana Workforce Commission – Customer Service Associate
November 2021 – Present
●Assist job seekers and employers with employment services, workforce resources, and general inquiries.
●Handle front desk operations including answering calls, scheduling appointments, and greeting visitors.
●Maintain accurate records in state databases and complete documentation for client interactions.
●Support administrative functions by preparing reports, filing, and managing correspondence.
●Provide technical support for online applications and job search tools.
●Collaborate with team members to ensure seamless service delivery and compliance with policies.
New Orleans Public Library – Library Associate
November 2016 – July 2021
●Delivered administrative and customer service support in a busy public library setting.
●Maintained and organized materials, processed loans/returns, and handled patron inquiries.
●Oversaw circulation system to manage overdue notices and fine collection.
●Assisted with public programming and event coordination.
●Supported cataloging, interlibrary loans, and research requests.
Louisiana Department of Health and Hospitals – Medicaid Analyst 2
January 2006 – May 2016
●Managed eligibility cases for Medicaid recipients; verified documentation and conducted interviews.
●Interpreted complex policies and determined applicant eligibility for multiple programs.
●Maintained case files and completed all required forms and correspondence.
●Investigated suspected fraud and coordinated with agencies for verification and compliance.
●Provided guidance and referrals to clients on available state and federal resources.
Education
Dillard University
Bachelor of Arts – Mass Communications
Awards & Recognition
●Analyst of the Year – Louisiana Medicaid, 2009
●Region One Team Member of the Year – 2011
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