Account Manager Customer Service

NAOMI BARRETT

RICHMOND, VA ***** • 804-***-**** • ************@*****.*** •

Professional Summary

Dynamic Account Manager offering 10+ years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Skills

Business Development

Schedule Management

Excellent negotiation skills

Partnership Development

Teamwork and Collaboration

Goal-Oriented

Networking skills

Issue Resolution

Customer Satisfaction

Work History

Career Strategies Property Management, Leasing Agent 09/27/2024

• Responsible for finding tenants for rental properties, including showing units, processing applications, and managing the leasing process, acting as a liaison between property owners and tenants.

• Determining their needs and preference.

• Maintaining a positive and professional demeanor.

• Experience with Yardi, Conventional and Tax Credit Properties.

• Organizing Community Parties and Open Houses for leasing.

Life, Health and Annuities Sales Agent, 03/2024 – 07/2024

Bankers Life Insurance Company- Richmond, Virginia

• Assess clients’ financial needs, provide expert life and health insurance recommendations, and deliver exceptional customer service.

Senior Account Manager Fraud and Disputes, 04/2017 to 02/2023 Capital One Financial – Richmond, Virginia

• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Negotiated contract terms with clients, securing favorable agreements for both parties.

Senior Account Manager Hardship Collections, 05/2014 to 03/2017

Capital One Financial – Richmond, Virginia

• Developed long-lasting client relationships by providing exceptional customer service and support.

• Enhanced communication between departments for more effective problem-solving and collaboration.

• Analyzed key competitors to respond to competitive threats.

• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.

Certifications

• Licensed Life, Heath and Annuities License – Active

• Real Estate Salesperson License 2003-2018

Part Time: Leasing Consultant- September 2019- July 2021

General Services Corporation / Weekend Position

• Marketing apartments, finding qualified tenants for rental properties by conducting tours, screening applicants through credit and backgrounds checks, preparing lease documents, collecting rent payments, maintaining tenant relationships, all with the goal of maximizing occupancy rates at a property.

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