Customer Service, Management

E: ***********@*****.*** 404-***-**** A: Washington, DC 20002

PROFESSIONAL SUMMARY

Accomplished in elevating guest experiences through exceptional service and beverage expertise, notably at Number Nine, I mastered the art of crafting unique cocktails and fostering customer loyalty. My blend of strong multitasking abilities and outgoing personality not only enhanced team performance but also significantly contributed to creating a welcoming atmosphere, driving repeat business. WORK HISTORY

Number Nine - Bartender/Manager AGM

Washington DC

10/2019 - Current

Hilton Conrad - Cocktail Server

Washington DC

SKILLS

EDUCATION

Clear Spring High School

Clear Spring, MD

06/2009

High School Diploma

• Upheld strict regulations for safe alcohol service and food safety.

• Kept bar stocked with liquors, juices and garnishes for drinks. Mixed unique and interesting cocktails for customers, including bar specials.

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Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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Served high customer volumes during special events, nights, and weekends.

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Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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• Assisted with inventorying beverage stock and bar supplies. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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Obtained cash bank and stocked service bar to prepare for operation.

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Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

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Developed creative bar menus and drink recipes by researching emerging industry trends.

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• Strong multitasking

• Customer Service

• Liquor, beer, and wine knowledge

• Highly reliable

• Patience and Tolerance

• Outgoing Personality

• Clear and effective communication

• Customer service expertise

• Responsible Alcohol Service

• Handling Difficult Customers

• Cash Register Operation

• Menu Memorization

• Hospitality service expertise

• Professional Appearance

• Alcohol awareness

• Team training and development

• New Hire Training

• Beverage Preparation

• Drink Preparation Techniques

D M DREW MCCAULEY

03/2019 - 11/2021

Carving Room - Bartender/Manager on Duty

Washington DC

08/2016 - 03/2019

Bar Dupont - Server

Washington DC

07/2013 - 08/2016

Hollister - Sales Associate

Pentagon City Virginia

02/2011 - 06/2013

Managed cash transactions accurately, ensuring proper handling of payments and tips.

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Boosted beverage sales through strategic upselling techniques and promoting daily specials.

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Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.

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Increased repeat clientele by building rapport with patrons and anticipating their preferences.

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Contributed to team success by assisting co-workers during high-volume periods as needed.

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• Kept bar stocked with liquors, juices and garnishes for drinks.

• Upheld strict regulations for safe alcohol service and food safety. Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

•

Mixed unique and interesting cocktails for customers, including bar specials.

•

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

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Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Set positive tone for entire dining experience as first point of contact for incoming guests.

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Served food and beverages promptly with focused attention to customer needs.

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Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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• Built relationships with customers to encourage repeat business. Listened to customer needs and desires to identify and recommend optimal products.

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• Prepared merchandise for sales floor by pricing or tagging.

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