Customer Service Direct Support
Resume:
Erica Myers
Columbia, SC *****
*******************@***********.***
Work Experience
DSP (Direct Support Professional)
Tom Tom's Boarding Home-Columbia, SC
February 2023 to May 2025
Complied with strict HIPPA standards of making sure client information was confidential. Maintained the cleanliness and safety of the group home. Built and maintained relationships with other nonprofits to ensure that the boarding home had support. Organized and filled out forms with client information on Excel and Google Docs. Supported clients with daily goals and hygienic needs. Deescalated violent behaviors with trained techniques. Associate
Sutherland Global-Columbia, SC
January 2020 to February 2023
Resolved customer service issues with first call resolution. Met customer service surveys and metrics at superior standards. Provided SME support for team.
Followed work flow for prior authorizations.
Resolved queries and customer issues with Medicaid account. Updated customer demographics.
Ordered Medicaid cards for customers.
Medicaid Enrollment Specialist
Teksystems-Columbia, SC
November 2019 to January 2020
Evaluated Medicaid applications for errors.
Followed daily work flow for closing applications. Updated demographics and income information.
Contacted Medicaid recipient to get information to update their case. Escalated cases when Medicaid recipient was not responding to correspondence such as letters or phone calls.
Tracked number of cases closed with Excel.
Used state software to investigate recipient income and employment status. Filed cases in state database.
Medical Unit Secretary
Toumey Hospital-Sumter, SC
June 2017 to November 2019
Recorded patient information in the EMR.
Billed patients for rehab procedures.
Relayed viable information throughout medical staff and patients. Ordered supplies for unit.
Helped organize staff meetings.
Trained new hire medical secretaries.
Certified Personal Care Aide
Nightingale's Nursing & Attendants-Camden, SC
September 2015 to November 2019
Kept the client's environment clean and safe.
Assisted clients with goals and hygienic needs.
Shopped for household items for clients.
Prepared meals.
Was a liason for the client's nurse and ot/physical therapist. Transported clients on outings and doctor's appointments. Education
Bachelor's degree in Healthcare Management
University of Phoenix-Online Campus-Remote
August 2021 to Present
Skills
• HIPAA
• Medical Terminology
• Customer service
• Care plans
• Working with people with developmental disabilities
• Medication administration
• Patient care
Certifications and Licenses
Driver's License
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