Customer Service A Home
Resume:
Yarelis Medina
Kissimmee, FL *4743
********@*****.***
Profile
Self-motivated, enthusiastic, professional with experience in Customer Service, Collections, Sales and Consumer finance who is seeking a position where I can contribute towards exceeding goals and further enhancing skills. Skilled at preparing documents, maintaining record files as well as conducting extensive research. Hardworking with exceptional analytic, presentation, communication, and team-oriented skills, tenacious, quick thinker, and problem solver: with strong ability to synthesize diverse and complicated information to produce rapid solutions. Consistently leverage organizational increased levels of responsibility and recognition. Well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds.
Experience
United Group
The Hamilton at Lakeside
January 2021 - Present
Leasing Professional
Provides current and prospective residents with the best possible customer service in order to retain residents and lease properties.
Discovers, engages, and advances each prospect and follows up until they have set an appointment, and found a home within our portfolio, or decided not to move.
Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
Handles incoming sales by phone, email and online chat.
Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites.
Accurately communicates the benefits and features of the property portfolio.
Stays up to date with all promotions/leasing incentives.
Maintains company's customer service and sales standards.
America Landmark
March 2020 - January 2021
Leasing Consultant
Provides current and prospective residents with the best possible customer service in order to retain residents and lease properties.
Discovers, engages, and advances each prospect and follows up until they have set an appointment, and found a home within our portfolio, or decided not to move.
Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
Handles incoming sales by phone, email and online chat.
Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites.
Accurately communicates the benefits and features of the property portfolio.
Stays up to date with all promotions/leasing incentives.
Maintains company's customer service and sales standards.
United Tax Pros
Dec 2019 - Present
Tax Preparer
Converses with potential clients via phone, email and online chat.
Closing
Handling classified documents.
Preparing, calculating, and filing income taxes.
Part-time
Accounting
Bookkeeping
Analyzes financial data.
Intimate knowledge of tax laws.
At Home Companion of Florida, Inc.
Feb 2018 - June 2019
Administrator
Remarkable supervisory and administrative experience in home health care setting
Outstanding knowledge of the health care policies
Monitor meetings, take minutes, perform dictations and create meeting reports.
Charting and Documentation
Budget development and implementation
Purchasing
Human resources
Accounting
Records management
Payroll
Familiarity with Federal and State laws and guidelines pertaining to Home Health Medicare
Outstanding leadership and managerial skills
Ability to resolve various problems
Participated in various conventions and health care fares to facilitate the business.
Evaluated the personnel and the equipment in the facility to recommend any changes, maintained the auxiliary facilities.
Oversaw the budget and the accounting system of the facility’s branch.
Helped the staff in development and promoted the growth of the facility.
Maria Home Health Service
Aug 2016 - Feb 2018
Intake Coordinator for Physical Therapy Department.
Maintain, Supervise and Coordinate Physical Therapy department.
Maintain and Supervise Agency compliance with AHCA/CMS rules and regulations in collaboration with the Administrator and DON
Ensured staff follow HIPPA Regulations at all times.
Assist DON with scheduling of health care services, to ensure that field staff are present as scheduled and maintain accurate records of patient care
Ensure all documentation is received timely and remind all Field Staff the cutoff times to avoid delaying of paperwork in the event that corrections are needed.
Organize and coordinate in office orientations on behalf of the Administration.
Supervise in office staff and ensure proper entry and locking of data in an accurate and timely manner as per AHCA/CMS regulations.
Mariner Finance
Aug 2015 - Aug 2016
Loan Servicing
Took accountability for entire process from receipt of work to resolution and closure of task. Communicated information among various internal operational units and external customers.
Verified conditions of approval which included, customer income or asset documentation.
Coordinated closing activities.
Ensured compliance with company policies and lending requirements.
Maintained a high level of customer service by being proactive in communication with customers.
Gathered documents for the loan modification process which included credit report updates, appraisals, income tax returns, and asset verifications.
Maintained office systems, customer file organization, and current workflow procedure.
Prepared, reviewed and ensured the timely delivery of all loan disclosures to clients
Performed a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products
Verified data, identified issues, researched solutions, and performed a variety of procedural tasks for moderately complex to complex functions around newly funded loans
Exercised judgment within guidelines
Worked under general supervision following established procedures.
Akram Metro/Viva Wireless
June 2006 – Aug 2015
Sales Associate
Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge
Responded to telephone inquiries by providing quality service to customers and associates.
Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Pioneered new accounts and maintained a strong, growing customer base.
Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
Assisted in marketing efforts while building rapport with customers by inviting them to special store events.
Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.
Exceeded monthly sales quotas for handsets, cellular activations, and accessories
Skills
Type 42 WPM, Fluent in English and Spanish, Excellent Sales and Collection Skills, Detailed Oriented, Critical Thinker, Problem Solver.
Education
High School Diploma, Completed Training in Fair Debt Collection Practices, Fair Credit Reporting Act, Currency Transaction Reporting, and BSA/AML Regulations
References
Furnished Upon Request
Contact this candidate