Training Manager Project Management

GREGORY JICHA

Wake Forest, NC ***** +1-910-***-**** *******@**********.*** linkedin.com/in/gregoryjicha TECHNICAL TRAINING MANAGER

Operational Process Improvement Learning & Development Strategic Leadership PROFESSIONAL SUMMARY

Senior Technical Training Manager with 30+ years of experience delivering transformative training solutions, operational process improvements, and strategic leadership across federal, military, and private sectors. Trusted advisor to C-level executives, adept at building high-performing multinational teams and driving organizational growth through innovative program development. Holds active TS/SCI clearance with CI polygraph. SKILLS

Leadership & Strategy

• Project Management Expertise

• Learning & Development Strategy

• Strategic Planning & Budgeting

• Team Leadership & Multinational Collaboration

Training & Development

• Curriculum Design & Modernization

• Public Speaking & Stakeholder Engagement

• Operational Process Improvement

• Crisis Management & Emergency Response

PROFESSIONAL EXPERIENCE

NTT DATA FEDERAL

Senior Technical Training Manager Wake Forest, NC 01/2021 – Present

• Established a new federal law enforcement training channel, defining project management processes and leading a team of senior instructional designers to implement Lean methodologies, resulting in a 30% reduction in workflow inefficiencies and improved project delivery times.

• Modernized 12 training courses to align with adult learning standards and FBI digital forensic examiner requirements.

• Enhanced productivity by implementing SOPs, project templates, and repeatable practices.

• Designed and launched the FBI Cyber Education and Training Unit’s first new program in 6 years, supporting a state-of-the-art facility for 500+ annual trainees. GENERAL DYNAMICS INFORMATION TECHNOLOGY

Senior Training Advisor & Project Manager Arlington, VA 08/2016 – 01/2021

• Led design and delivery of 8 courses on criminal analysis, leadership, and intelligence, collaborating with Homeland Security divisions; completed all ahead of schedule with 95%+ satisfaction.

• Grew contract value from $600K to $2M annually by creating a project management guide, ensuring long-term client retention.

• Served as lead instructor for intelligence, open-source research, and classified systems courses, training 200+ mid- and senior-level analysts.

• Transitioned in-person training to online during the pandemic, tripling student throughput while maintaining safety; developed 2 new fully online courses.

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U.S. SPECIAL OPERATIONS COMMAND

Senior Military Advisor & Office Director (Colonel) Washington, DC 06/2013 – 12/2015

• Directed a team of 5 senior personnel to enhance inter-agency coordination on counterterrorism and conflict stability operations.

• Advised the U.S. Department of State Under Secretary for Civilian Security, Democracy, and Human Rights on collaboration strategies and strengthening civilian-military partnerships.

• Led a multi-agency security simulation with 150+ participants from 23 agencies, raising awareness of violent extremism solutions.

U.S. SPECIAL OPERATIONS COMMAND

Chief of Operations, Office of Civilian-Military Cooperation (Colonel) Washington, DC 07/2009 – 07/2012

• Fostered collaboration across federal, military, and DoD entities to support humanitarian operations for at-risk global populations.

• Mobilized response to the 2010 Haiti Earthquake, aligning with presidential guidance to integrate operational and policy efforts.

• Facilitated disaster response programs across Africa, Asia, Latin America, and the Middle East, impacting 10,000+ beneficiaries.

U.S. ARMY SPECIAL OPERATIONS COMMAND

Chief of Staff, John F. Kennedy Special Warfare Center & School Fort Bragg, NC 06/2008 – 07/2009

• Managed a $135M budget and $100M+ in construction projects, overseeing 500+ employees and 3,100 students.

• Developed and implemented a strategic plan to redesign the student training model, increasing throughput and reducing costs for Army special operations training.

• Developed the organization’s first unified brand and communications plan, standardizing materials across 8 locations.

• Secured $10M in additional funding by reallocating surplus, completing 9/10 out-of-cycle priorities. U.S. ARMY, EARLY CAREER

Various Leadership Roles (Second Lieutenant to Lieutenant Colonel) Multiple Locations 05/1989 – 06/2008

• Battalion Commander, Joint Task Force Bravo (05/2007 – 06/2008): Led 120-150 cross-agency personnel in Central America; coordinated 490,000 lbs. of aid during Hurricane Felix response.

• Executive Officer & Operations Officer: Supported special operations at Fort Bragg, NC, and bases in Germany, Italy, and Honduras.

• Planned and executed multinational operations, advancing U.S. strategic goals in humanitarian and security missions.

EDUCATION

Master of Science, National Resource Strategy National Defense University, Fort McNair, DC 2013 Master of Science, International Relations Troy University, Troy, AL 2005 Bachelor of Science, Criminal Justice (Distinguished Military Graduate) Appalachian State University, Boone, NC 1989

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Project Management Fundamentals Syracuse University

• Instructor Development Course Department of Homeland Security, HSI

• Cyber Security Leadership National Defense University & National Security Agency

• Mastering Negotiation Harvard University Kennedy School Executive Program

• Army Strategist Qualification (Colonel Rank) Department of the Army

• Joint Information Warfare Staff and Operations Course Joint Forces Staff College

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