Teresa Boyd
Fort Worth, Texas
*******@*****.***
Objective
I am looking to enhance my career
Experience
October 2020 – Current
Wells Fargo Auto: Permanent Position
Containment
Escalations Representative
Sr Customer Service Representative
Reissue Remediation checks as needed
CPI-Collateral Protection Insurance-gather insurance info and reissue refunds when needed
March 2020-October 2020
Aerotek: Temp Agency
Wells Fargo Auto
Process Cease & Desist orders
Process Webmail
Mar 2019-Jan 2020
KinderCare Learning Center
• Hiring all staff
• Maintaining background checks and FBI fingerprint checks
• Maintained all State Minimum Standards
• Accounts Payable, Accounts Receivable, Banking
• Coordinated all staff training
• Made sure all patrons feel welcome and addressed any concerns
October 2016-August 2018
Building Blocks/Childcare Network
•Hiring all staff
•Maintaining background checks and FBI fingerprint checks
•Maintained all State Minimum Standards
•Accounts Payable, Accounts Receivable, Banking
•Coordinated all staff training
•Made sure all patrons feel welcome and addressed any concerns
March 2016-October 2016
Armor Self Storage
On Site Manager
•Leasing units to potential clients
•Collecting all current and past due balances
•Ensure all maintenance requests are completed in a timely manner
•Marketing and Public Relations
•Handle all banking needs
•Showing property
•Selling Products to customers
Sept 2014-March 2016
Childtime Learning Center
Center Director
•Hiring all staff
•Maintaining background checks and FBI fingerprint checks
•Maintained all State Minimum Standards
•Accounts Payable, Accounts Receivable, Banking
•Coordinated all staff training
•Made sure all patrons feel welcome and addressed any concerns
When I took over as Director, the center was on corrective action. It only took me 2 months to get the center off of corrective action.
Oct 2012 – Sept 2014
GM Financial
Funding Specialist
•Maintain a positive relationship with any and all dealerships I provide support for
•Review documents for possible discrepancies
•Answer inbound calls and route or handle appropriately
•Help teammates to fund loans in a timely fashion
•Assist team lead in any needed manner to fund as many clean loans as possible
•Maintain a high daily funding number as well as remain a top funder for the region
Oct 2009 – May 2012
Children’s Palace/ Childcare Network
Center Director
•Hiring all staff
•Maintaining background checks and FBI fingerprint checks
•Maintained all State Minimum Standards
•Accounts Payable, Accounts Receivable, Banking
•Coordinated all staff training
•Made sure all patrons feel welcome and addressed any concerns
April 2003 – Oct 2009
Children’s Palace Christian Learning Center
Center Director
•Maintaining background checks and FBI fingerprint checks
•Maintained all State Minimum Standards
•Accounts Payable, Accounts Receivable, Banking and Hiring
•Coordinated all staff training
•Made sure all patrons feel welcome and addressed any concerns
•Center was sold to Childcare Network on 10/19/2009
1999-2002
Subway
Store Manager
Hiring & training all staff
Weekly inventory control
Working the counter taking care of customer’s needs
Balancing all cash and banking
Meeting the needs of all customers
1988-1999
Tin Top Grocery & Video & Baskin Robbins
Store Manager
•Responsible for hiring and training all staff
•Balancing all cash and all banking
•Ordering all necessary supplies
•Meeting the needs of all customers
•Handling all customer concerns
•Ordering Ice Cream weekly
Education
Cisco Jr. College
Child Development Associates
Management of Childcare Operations
Currently working on Real Estate License