Executive Assistant Program Specialist

Reihaneh Bahramali – 859-***-**** - ********.*********@*****.***

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Reihaneh Bahramali (US Citizen)

***** ********* **, *********, ** 20855

Cell: 859-***-****

********.*********@*****.***

Detail-oriented and results-driven professional with extensive experience in program analysis, evaluation, and management, seeking the position of Program Specialist. Dedicated to enhancing organizational efficiency and effectiveness through strategic planning, data-driven analysis, and comprehensive program support. Experienced in ensuring that every detail is captured and properly documented, while maximizing productivity.

RELEVANT EXPERIENCE

NIH Employee: Nov 2022 to March 2025

Council Specialist (Federal Employee), NIH – National Center for Complementary and Integrative Health (NCCIH), Division of Extramural Activities (DEA), Office of Director Bethesda, MD Aug/25/2024 – March 2025

• Providing materials and support for the National Advisory Council activities, through close collaboration with the Division of Extramural Activities (DEA) Director who serves at the Executive Secretary of Council.

• Serve as Co-Manager of the Electronic Council Book (ECB) regarding content and protecting access.

• Managing meetings, preparing reports for DEA director, and interacting with Council members.

• Coordinating all council related activities, including developing the Council preparation schedule, Council orientation, draft Council timelines, and collecting necessary background materials.

• Preparing the closed and open session agendas, setting up related meetings, coordinating logistical arrangements, providing assistance to the Executive Secretary in conduct of the meetings.

• Providing clear and accurate information to Council members, IC staff, and guest speakers regarding Council operations and their access.

• Working with Committee Management to help schedule future Council dates and provide information for Federal Register Notices.

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• Working in the eRA (Electronic Research Administration) system to run reports, track grant statuses, and create custom queries.

• Participating in the Quality Verification Review (QVR) process to receive issue notices of funding availability for federal grant opportunities.

• Reviewing the applications for accuracy and completeness, ensuring they meet the required standards before submission.

• Managed the Electronic Council Book (ECB), developing and posting required materials for Council meetings to ensure alignment with the established preparation schedule.

• Coordinating Council members’ access to the ECB and responding to their problems and serve as technical adviser to Council members in need of training or assistance.

• Providing update for the funding discussions as well as update on Council related activities.

• Assist DEA Director for editing/updating PowerPoint presentations. Executive Assistant (Contractor), NIH – Office of the Director (OD) – Division of Program Coordination, Planning and Strategic Initiatives (DPCPSI) - Office of Research on Women's Health

(ORWH) – Immediate Office of the Director (IMOD)

Bethesda, MD April 2023 to August 2024

• Executive Assistant (EA) to Director and Backup EA to Deputy Director.

• Main point of contact for scheduling meetings and coordinating large events on the director's calendar.

• Provided high-level executive support to 2-3 senior leadership team members, including the director of ORWH, maintained strict calendar confidentiality, and assisted the director in obtaining recurring high-level feedback.

• Coordinated travel documentation and organized folders for the director and deputy director's speaking engagements independently.

• Followed up on recommendations for program officials and supervisors, implementing time management practices for meetings to enhance efficiency and productivity (Ensured structured agendas and meeting materials were prepared 48 hours in advance of scheduled meetings).

• Handled sensitive and confidential information in adherence to established ORWH protocols.

• Scheduled interviews at convenient times for the interviewees, prepared interview questions, and allocated sufficient time for in-depth discussions (e.g., 30-60 minutes per interview).

• Stored and organized important documents related to administrative tasks, such as meeting agendas, reports, and policies.

• Developed, maintained, and utilized various administrative databases as needed to track ongoing administrative tasks such as scheduling meetings, processing invoices, and managed correspondence (includes fields for task description, assigned staff, deadlines, and status updates. Also sending gentle reminders to assigned staff to ensure timely task completion).

• Managed and maintained calendars for senior-level staff, prepared daily briefing books, and independently prioritized appointments, meetings, and conference calls.

• Assisted with onboarding staff and provided training to other support personnel.

• Independently managed contact information and maintained professional communication with Reihaneh Bahramali – 859-***-**** - ********.*********@*****.*** Page 3

internal staff, Office of the Director (OD) staff, institutes, the White House, other centers, and universities.

• Facilitated and maintained productive relationships with key stakeholders including executive leadership, external partners, internal departments and teams, researchers and other staff, ensuring clear communication and collaboration to achieve organizational goals.

• Provided backup support in coordinating electronic files across shared drives, SharePoint, and MS Teams, while delivering high-level, ongoing support. Management Analyst (Contractor), National Institute of Health - National Institute of Allergy and Infection Diseases (NIAID)

Bethesda, MD November 2022 – March 2023

• Served as a travel planner, prepared itineraries, reserved flights and hotels through OMEG, managed budgets and documentation, and prepared and processed travel documentation and vouchers for travel approvers for scientists.

• Was responsible for purchasing equipment for all employees.

• Performed program evaluation, including grants review, program support management, financial management, procurement, quality assurance, and management analysis.

• Applied analytical and evaluative methods and techniques to issues concerning the efficiency and effectiveness of program operations.

• Researched and analyzed program issues, reviewed information, and developed recommendations and proposals.

• Managed travel through NIAID internal website (AMBIS), NIAID Travel Management System (N- TMS), CGE/Concur, and OMEGA.

• Participated in discussions with agency personnel.

• Investigated facts and presented conclusions.

• Developed alternate courses of action to resolve problems.

• Utilized NED, basic ITAS, and iSearch.

• Responded to formal contacts regarding contract management.

• Prepared high-profile meeting summaries, briefing documents, reports, program announcements, and presentations.

• Provided meeting coordination and event planning for applicable workshops and seminars.

• Prepared and distributed meeting agenda, minutes, action items, and task list.

• Maintained internal online pages (division and branches) and management calendars.

• Coordinated all activities for interviews.

• Developed and updated content on SharePoint, and NIH Box.

• Assisted in collecting, compilating, and distributing relevant, and scientific literature.

• Coordinated operational and administrative activities, portfolio analysis, program evaluation, reporting activities, and financial management.

• Coordinated communications and reporting activities with the workforce operations, and communications.

Reihaneh Bahramali – 859-***-**** - ********.*********@*****.*** Page 4

Patient Access Intake Specialist (PAIS), Medical Information Specialist at AstraZeneca – In Access Services Office.

Gaithersburg, MD May/1/2022 - Oct/30/2022

• Addressed all support request entries, including management of correspondence.

• Managed day-to-day activities of health care providers and patients.

• Ensured accuracy of support requests created and updated notes.

• Performed intake of cases and captured all relevant data in the system.

• Reviewed source documentation for certifying timely and accurate processing of requests.

• Handled AZ Access 360 and reimbursement tasks.

• Managed data, applied analytical thinking, problem-solving, made decisions for benefit investigations, specialty pharmacy distribution, and navigated private and public payer reimbursement policies and procedures, and regulatory and administrative rules.

• Identified support requests and provided responsive support by offering information.

• Reviewed input against source documents for accuracy and edited as necessary.

• Researched and evaluated documents for accuracy and completeness to ensure correct data for reimbursement.

• Reviewed financial, narrative, and statistical reports, identifying programmatically significant findings.

• Developed recommendations for program improvement.

• Collaborated with the internal team to manage and resolve issues appropriately.

• Handled adverse event reporting.

• Utilized Electronic Health Records (EHR).

Healthcare Electronic Data Interchange Analyst, Volunteers of America Chesapeake and Carolina’s Inc. (VOACC) - Department: The Substance Abuse and Mental Health Services Administration (SAMHSA), SAMHSA is a branch of the U.S. Department of Health and Human Services - Certified Community Behavioral Health Clinics (CCBHC) - In the supervisor's intake office. Greenbelt, MD April/27/2021 - April/30/2022

Healthcare EDI Analyst at VOACC - Hope Center

• Conducted data mining and generated reports from internal database systems.

• Collected and secured Electronic Health Record (EHR) data to internal databases, online libraries, and other reference materials.

• Analyzed program effectiveness quantitatively and qualitatively.

• Prepared program status reports for review.

• Reviewed internal processes for efficiency and cost savings.

• Performed data analysis on online electronic health records.

• Researched, managed, tracked, updated, and analyzed clients’ medical records, insurance, billing, and appointments.

• Evaluated and recommended organizational changes.

• Gathered and secured data in internal systems such as AWARDS and BH-Works. Reihaneh Bahramali – 859-***-**** - ********.*********@*****.*** Page 5

• Accessed outcomes and patients’ insurance information through EVS, Incedo, and Novitas insurance systems to resolve issues and ensure compliance.

• Provided data analytics for OMH/SUD/Primary care utilization and client population.

• Completed, secured, and entered National Outcome Measures (NOMs) for CMHC and CCBHC clients into the Performance Accountability and Reporting System (SPARS).

• Prepared weekly reports for the executive director to assist the Hope Center’s compliance with the SAMHSA grant by collecting and reporting data on clients’ outcomes using performance measures.

• Trained, mentored, assisted in managing personnel, and supported new hires in person and through meetings, and prepared cheat sheets for them.

• Developed, coordinated, and conducted training for Hope Center employees in group classes and one-on-one sessions (in person and through Zoom and Teams meetings) for completing National Outcome Measures (NOMs), and reviewed employees’ work and corrected errors before entering NOMs into the government website.

• Prepared minutes for intake weekly meetings.

• Created analytical tools such as queries, conducted data analysis, and evaluated appointments and patients’ mental health status to assist in future planning and present progress to the VOACC Vice President Assistant and other team members.

• Supported government contracts and grantees.

• Used quantitative and qualitative data analysis to track progress and create actionable results.

• Served as backup for the Nurse Care Coordinator. Pathways Intern - Admin Support, Full-time student intern at NIH - National Institute on Drug Abuse (NIDA) - Division of Therapeutics and Medical Consequences (DTMC) in the office of the director.

North Bethesda, MD April/26/2020 - April/26/2021

• Developed project pipelines for progress tracking of extramural research grants.

• Conducted data mining and literature reviews.

• Managed, assembled, and coordinated data on NIH Live-link virtual website, shared drives, and conducted internet searches on NIH virtual websites and other websites.

• Performed program evaluation in areas such as grants review, financial management, procurement, and quality assurance.

• Contributed to program analysis and administrative projects related to databases, Excel, Word, PowerPoint, and Outlook.

• Prepared and updated multiple brochures, flyers, and documents for the division using Adobe Acrobat and PowerPoint.

• Created graphs and tables to maintain IT records for the division.

• Generated recruitment rate reports for extramural and intramural NIH grants.

• Conducted data analysis in Excel.

• Evaluated effectiveness of grant operations.

• Developed statistical tables and reports.

• Recommended improved work methods and procedures.

• Arranged meetings through WebEx and Skype for group projects monitoring and tracking.

• Updated reports related to grants for program officers and directors.

• Researched, created, and reviewed administrative documents for regulatory affairs. Reihaneh Bahramali – 859-***-**** - ********.*********@*****.*** Page 6

• Researched and generated spreadsheets for NIH internal systems projects such as NEPS, eRA Program Management Module, All Modules eRA Internal, etc.

• Assisted management, program analysts, and regulatory affairs with multiple projects. English and Computer Teacher, TALASH HIGHSCHOOL – TEHRAN, IRAN Sep 2009 - May 2010 Part-time faculty in Talash Highschool.

• Taught English and Basic Computers for two semesters.

• Tutored English.

• Mentored new students.

Customer Service Specialist, PARSONLINE Inc. –TEHRAN, IRAN April 2008 - Aug 2008 A member of the customer service team during a summer internship.

• Set up and troubleshooted computer networks.

• Resolved customers’ issues over the phone.

Human Resource Intern, IRAN POWER GENERATION AND TRANSMISSION COMPANY (TAVANIR) - TEHRAN, IRAN April 2007 - Sep 2007

Student intern at Sattar Khan center.

• Conducted data analysis, including handling hiring and payroll accounts for the human resources section.

• Provided regular financial and inventory reports. EDUCATION

M.S. Health Informatics Administration

UNIVERSITY OF MARYLAND GLOBAL CAMPUS (UMGC)/formerly University of Maryland University College (UMUC), MD - (GPA 3.75/4.0) Sep 2018 – Dec 2020 B.S. Computer Software Technology Engineering

UNIVERSITY OF APPLIED SCIENCE AND TECHNOLOGY, Tehran, Iran Jan 2005 – Sep 2010 SKILLS

• NIH Training Completed Through Learning Management System (LMS) and Online/In-Person Group Classes:

• Information NIH Information Security, Counterintelligence, Privacy Awareness, Records Management, Emergency Preparedness Refresher.

• Travel and Budget Management:

• NIH Domestic Travel (Concur Government Edition/CGE)

• Travel Management System (TMS) for Travel Planners and Servicing Teams

• Travel Management System (TMS) for Travelers and Approvers

• Budget Process Tutorial

• Procurement and Acquisitions:

• NIH NIAID ATP - Simplified Acquisitions for AMBIS Requesters

• AMBIS: Creating Custom Filters Tutorial

Reihaneh Bahramali – 859-***-**** - ********.*********@*****.*** Page 7

• AMBIS: Requester Tutorial

• Timekeeping and Administration:

• NIH ITAS for New Timekeepers & AOs

• NIH Basic ITAS for Timekeepers

• Diversity and Inclusion:

• NIH NIAID OWER ELD Building a Respectful and Inclusive Communication Environment

• NIH Implicit Bias

• Research and IT Systems:

• iSearch

• Knowledge of NIH Relevant Laws, Regulations, and Policies

• Knowledge of NIH Council Policies and eRA (QVR & ECB)

• Proficiency with NIH Platforms:

• NIH SharePoint

• NIH Box

• NIH Teams

• NED

• LMS

• Microsoft Office: Word, PowerPoint, Excel, Outlook, and Adobe Acrobat

• Bilingual Proficiency in English and Farsi/Persian, and Professional in Communication Skills (oral and written)

• Establish Study Methods and Techniques & Participating in Administrative Collaborations

• SQL Server

• Evaluate Grant Operations, Review Financial and Program Data

• Program Effectiveness Analysis, Evaluation, Planning, and Execution

• Interviewing and Information Gathering

• Statistical Analysis, Qualitative and Quantitative Analysis, Data analysis, Query creation, Data Gathering and Organization

• Healthcare Ethics, Medical Coding Systems, HIPPA, HEDIS, EHR

• Meeting Coordination (conference room, WebEx, Skype, ZOOM, and Teams)

• Technical Support and Coordination for Administrative Functions, Council Meetings, and Agenda and Minutes Management

• Process Improvement Recommendations

• Program and Project Management, Calendaring and Scheduling, Project Planning, and Coordination

• SOP Development, Research, Report Writing and Documentation

• Stakeholder Engagement and Relationship Management

• Teamwork, Communication, and Costumer Service

AWARDS

• Fall Term Scholarship, UNIVERSITY OF MARYLAND GLOBAL CAMPUS (UMGC) Sep 2018 Reihaneh Bahramali – 859-***-**** - ********.*********@*****.*** Page 8

• Fall Term Scholarship, UNIVERSITY OF MARYLAND GLOBAL CAMPUS (UMGC) Sep 2019

• Fall Term Scholarship, UNIVERSITY OF MARYLAND GLOBAL CAMPUS (UMGC) May 2020

• SCG (Scientific Consulting Group, Inc.) Annual Awards for work at NIH Dec 2023

• 2024 NCCIH Annual Director’s Awards: For initiative in implementing restructuring of NCCIH Council-related activities Feb 2025

MEMBERSHIPS

• Healthcare Information and Management Systems Society (HIMSS) - Maryland Chapter Student Member. Aug 2019 - Present

• UPSILON PHI DELTA (UPD), Honor society member, Association of University Programs in Healthcare Administration (AUPHA) Sep 2019 - Present TRAINING

• COMPTIA Healthcare IT- Udemy Sep 2019

References available upon request.

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