Windows Server Asset Management
Resume:
Keith L. Howard
**** **** ***** • San Antonio, TX 78245 Cell 845-***-**** *********@*****.*** Skills
Operating Systems
Windows Server 2008-2019, Windows 95-10, SUSE Linux Enterprise Server, Fedora & Debian Network Protocols
FTP, TFTP, SSH, SNMP, HTTPS, HTTP, TELNET, DHCP, TCP & UDP Virtual Environments
VMWare ESXi, VrtualBox, VMware Workstation, Qemu, & Oracle VM Hardware
12-14gen Dell Servers
R220, R320, R420, R520, R720, R230, R330, R430, R530, R730, R240, R340, R440, R540, R740 12-14gen Dell Workstations
T1650, T1700, T3420, T3430, T5820, T5810, R7610, T7600, T7610 Web/DataBase
Linpha Media Archive, MySQL, MariaDB, Apache2, Lighttpd, Hiawatha, Cherokee, PHP 5 – 7, Lamp Web Server, WAMP Web Server
ASSET Management
Service Now LANDESK Management Suite
HelpDesk Ticket Software
Service Now PearlDesk
Adobe Creative Suites
Version 2019 - 2023
Education
Currently enrolled in Northwest Vista for Network and Cloud Architecture Associates of Applied Science Degree Certifications
CompTIA A+ CCNA ITN CCNA Basic Networking CCNA Enterprise Networking, Security, and Automation Security Clearence
TS/SCI w/ poly (Polygraph Test has been scheduled) Aug 2024 Military Service
US Army
Specialist E-4: Combat Medic Mar 1988 – Mar 1993
F Company 703rd Main Support Battalion
Responsibilities
• Triage all incoming patents to assess care plans.
• Managed the treatment plan for each patient in my ward (16 total).
• Managed the medical supplies, (IV Solutions, Needles, Syringes).
• Managed supplies and manpower for movement. Made sure our next location was “scouted out” Page 2 of 3
Professional Experience
Accenture Federal Services, San Antonio, TX Nov 2024 – Jan 2025 Internship IT Helpdesk Support Technician
• Imaged Laptops for new hires
• Wiped laptops & asset control for exiting employees
• Shipping & returns for company assets
• Utilizing Service Now as the ticketing software
Self-Employed
San Antonio, TX Aug 2022 - Current
Responsibilities
• Triage PC Laptops & Workstations
• Backups Total & Partials
• New & Re-Installs of Operating Systems
• Adding & Removing Software\Hardware
Living Faith Community Church, San Antonio, TX
Camera Operator Aug 2022 - Current
Responsibilities
• Recording any live worship service or special event
• Archiving raw footage
• Assisting with editing as backup
• Communicating any issues to the production manager
• Maintaining camera equipment and accessories
New Life Worship Center, New Hampton, NY
Audio Technician & Camera Operator Aug 1994 - Aug 2022 Responsibilities
• Recording any live worship service or special event
• Archiving raw footage (Audio or video)
• Editing all videos (https://www.youtube.com/@newlifeworshipcenterinc.ne2746)
• Troubleshooting any issues
• Maintaining Audio/Visual equipment and accessories
• Setup all events for remote events during the covid lockdown Radbit Computers, Inc., Mahwah, NJ
OEM Lab Technician May 2013 – Aug 2022
Responsibilities
• Responsibilities include receiving orders to build servers for clients such as Flir Inc, Google, Phillips, or PeerApp.
• Responsible for gathering the necessary components, including CPU, RAM, Hard Drives, fillers, and internal PCI Cards, and assembling them into a server.
• Take on the responsibility of installing and configuring the Operating System based on client specifications, which could include any of the following: Windows Server, Ubuntu, SUSE Enterprise Linux, RedHat, Fedora, Debian, or AIX.
• Ensure quality control of the assembled systems by submitting them for inspection to the supervisor.
• Notify clients upon completion of the order, coordinate with technicians for Spot QC on selected units, and oversee the shipping process to deliver systems to the client's end users.
• Install and Configure Servers, workstations, laptops, mobile devices, and related Software.
• Perform RMA’s, Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
• Perform onsite updates, Network Configuration changes, & Software Installations.
• Provide onsite technical assistance to all employees.
• Identifies potential issues that could adversely impact employees’ experience and follows through on action steps to prevent.
• Manage the RMA queue and ensure tickets are resolved and closed within the defined service time frame. Respond to employees’ requests for updates on RMA status and promptly follow up as needed.
• Responsible for handling returned systems as RMAs, including the initiation of necessary procedures in case of return.
• Conduct thorough inspections of the returned systems to determine their status, identifying and documenting any defects.
• Take the initiative to contact the client, providing details about the RMA, shipping information, and requesting a trouble ticket to gather comprehensive information from their initial interaction with the end user. Page 3 of 3
• Share inspection findings with the client, aligning with the system's status in about 95% of cases. In the remaining 5%, collaborate with the client to determine the appropriate course of action, whether addressing end user complaints or shipping the system back to the client before reaching the end user.
• Manage the replacement process for RMAs, ensuring the replacement of essential components such as Motherboards, Percs, Backplanes, RAM, CPU, iDRACs, iLOs, NIC Daughter Cards, and internal flex bays, along with all associated cabling.
• Coordinate with clients for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform employees support related security and controls and compliance related tasks such as access reviews, risk assessments,
• Coordinate with Dell or HP’s Enterprise Support Groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide IT support for on-site events and meetings including site setup.
• Provide On-call support if required outside business hours on a rotational basis
• Provide Hand and Feet support for network data devices Smart Tech, Newburgh, NY
Field Technician May 2012 – May 2013
Responsibilities
• Specialized in servicing Dell equipment within a 45-mile radius.
• Provided Gold level support for Orange County New York
• Managed trouble tickets, 20 per days.
Dow Jones Local Media Group, Middletown, NY
Lead Night-Side Technician Feb 2003 – May 2011
Responsibilities
• Trained all new employees on software and hardware procedures.
• Created and maintained photo database (Linpha Media Archive)
• Created and revised backup procedures for disaster recovery of the Photo Dept. (Linpha Media Archive).
• Utilized (LANDESK Management Suite) for all IT Asset management.
• Implemented VM environment for the Advertising Dept (50 units to run Windows 7 and to host a VM of win95 running proprietary Ottaway Inc software)
Helen Hayes Hospital, West Haverstraw, NY
Hardware Technician Feb 2002 – Dec 2002
Responsibilities
• Maintained HP Compaq 500 windows 2000 computer systems, Brothers fax machines, and HP Printers. 30 printers/faxes with 700 users.
• Domain Account Operator for the network (at that time the DAO was the account manager for all users/devices that required a log in) for a total of 700 users.
• Assisted in the creation of in-house Helpdesk Database for troubleshooting.
• Assigned as project leader for system rollout of Medi-Tech. This took 11 months to complete as it was staged for 1 Floor per month.
• Meditech Hospital Managing Software.
Net Trip Computers, Hasbrouck Heights, NJ
Computer Service Consultant Jan 2001 – Jan 2002
Responsibilities
• Troubleshooting win98 & win2000 operating systems, hardware, and network configurations.
• Performed site surveys for pulling wires & setting up corporate networks.
• Configured private networks and corporate networks.
• Built Personal Computer systems for clients (some Gaming, E-Trade & Personal)
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