Project Manager

AlanaRae Maldonado, PMP

Charlotte, NC 407-***-**** **********@*****.*** Linkedin

RELEVANT EXPERIENCE

Center for Creative Leadership (CCL)

Globally recognized nonprofit organization focusing on leadership development, research-based training, coaching, and consulting solutions.

Implementation Manager Feb 2022- Present

● Transformed strategic priorities into actionable initiatives that fueled a 30% increase in business development and expanded global partnerships by strengthening stakeholder alignment.

● Led design and execution of a yearlong leadership program across five international sites, orchestrating 50+ cross-functional contributors and aligning delivery with Habitat for Humanity’s global mission.

● Owned end-to-end client engagement for a portfolio of 15+ organizations, elevating satisfaction to 97% and driving year-over-year retention through risk management, data-informed pivots, and tailored support systems.

● Led the program lifecycle for an $8M global leadership initiative serving 200+ participants, balancing strategic planning with on-the-ground coordination to deliver ahead of schedule and above expectations.

● Streamlined operational infrastructure for a 1,500+ attendee leadership conference, aligning logistics with strategic goals and reducing costs by 12% through process design and team enablement. Project Manager (CCL)

Key Accounts: Habitat for Humanity, Open Society Foundations, Reynolds Foundation

● Orchestrated international initiatives, leading cross-functional teams of 50+ professionals across five global regions to deliver mission-driven programs.

● Developed and implemented risk mitigation strategies, maintaining program stability and minimizing disruptions during critical phases.

● Facilitated stakeholder alignment across culturally diverse teams, driving collaboration and ensuring progress toward organizational goals.

● Directed a multi-year, multimillion-dollar global program, delivering measurable results through strategic planning, cross-functional collaboration, and innovative solutions. Relevant Projects (CCL)

AI Software Optimization & Advancement

● Collaborated with an internal team at the Center for Creative Leadership to advance and streamline proprietary AI software, Vicki.

● Conducted in-depth data analysis and gathered case studies to refine functionality, enhance user experience, and drive adoption.

● Developed strategic recommendations based on collected insights, aligning AI capabilities with organizational goals and operational efficiency.

● Contributed to innovative AI initiatives, showcasing expertise in cross-functional collaboration and technology-driven problem-solving.

Business Transformation - Global Business Process Office

● Collaborated with the Global Business Process team to implement new Microsoft Dynamics software, driving operational efficiency and process improvement.

● Led change management efforts, ensuring seamless integration of the software across teams through training, stakeholder engagement, and workflow redesign.

● Conducted system testing and feedback collection to optimize functionality and align with organizational needs.

● Supported business transformation initiatives, emphasizing innovation, collaboration, and scalability. Food & Retail Startup Apr 2017- Jan. 2022

Locally launched food and retail concept featuring handcrafted desserts and a high-touch customer experience. Co-Founder & Project Manager

● Launched and scaled one dessert café location and a retail store, managing the full project lifecycle from site selection and permitting to hiring, vendor contracts, and grand opening events.

● Built operational systems to support scalable growth, including POS integration, inventory controls, staff onboarding processes, and vendor relationship management.

● Collaborated with marketing, design, and operations partners to define the brand experience and ensure consistency across both physical locations.

● Cultivated strong community relationships and a loyal customer base through events, social media, and a service-forward hospitality model.

● Balanced strategy with day-to-day operations in a high-growth, ambiguous environment; refining processes based on feedback and evolving business needs.

SKILLS

Technical Skills: ClickUp, Microsoft Dynamics, Trello, Wrike, Agile, Hybrid, Power BI, Data Analysis, Jira, Oracle, SharePoint, Excel Professional Skills: Client Management, Conflict Resolution, Contract Negotiation, Strategic Planning, Risk Management, Stakeholder Engagement, Relationship Building, Process Improvement, Hiring, Interviewing, People Management, Vendor Management, Customer-Centric Mindset, Attention to Detail, Conflict Resolution CERTIFICATIONS

Project Management Professional, PMI August 2024

EDUCATION

Clark Atlanta University

Bachelor of Arts, Political Science

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