Customer Service Call Center

PEYANKA HORTON

Lansing, MI ***** +1-517-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Motivated professional with a strong desire to learn and grow. Recently graduated from Colorado Technical University with an associate's degree in Science and Business Administration, achieving a GPA of 3.96. Currently pursuing a bachelor's degree in the same field with a focus on psychology. Education and ambition are poised to be valuable assets to any organization. Committed to contributing and growing with the company to align personal goals with its objectives. Authorized to work in the US for any employer. SKILLS • English

• Office management

• Call center

• Computer skills

• Retail sales

• Store Management Experience

• Microsoft Excel

• Assembler

• Basic Math

• CUSTOMER SERVICE

• Microsoft Office

• Multi-line phone systems

• Store management

• CSR

• Organizational skills

• Call Center

• Manufacturing

• Technical support

• Quality Inspection

• Communication skills

• Banking

• Leadership

• Front desk

• WAREHOUSE MANAGEMENT

• Analysis skills

• Customer service

• Cold calling

• Data entry

• Vital signs

• Marketing

• Phone etiquette

• Childcare

• Customer Care

• Filing

• Working with people with autism

• Sales

• RETAIL SALES

• Quality Control

• Sales support

• Math

• Office experience

• Time management

• QuickBooks

• Quality control

• Behavioral health

• RECEPTIONIST

• Administrative experience

• FAST LEARNER

• Clerical experience

• Typing

• Assembly

• Customer Support

• Problem-solving skills

• Customer support

CERTIFICATIONS AND

LICENSES

• CPR Certification

• BCBA

PH

• RBT Certification

WORK HISTORY CALL CENTER REPRESENTATIVE - CUSTOMER 06/2024 to 05/2025 SERVICE REMOTE WORK FROM HOME

Maximus

Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints

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Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience

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Resolved an average of XX customer issues per day through active listening, problem-solving, and effective communication

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Achieved a customer satisfaction rating of XX% based on post-interaction surveys

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Assisted customers in navigating company websites, troubleshooting technical issues, and placing orders online

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Managed a high volume of incoming calls in a fast-paced call center environment

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Effectively documented all customer interactions and transactions accurately in the CRM system for future reference

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Collaborated with cross-functional teams to resolve complex or escalated customer issues within established timelines

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Identified opportunities for process improvement to enhance overall customer satisfaction levels

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Participated in regular training sessions to stay updated on product knowledge, policies, and procedures

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Recognized as the top-performing representative for consistently meeting or exceeding sales targets by XX%

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Contributed to team success by sharing best practices and providing support to colleagues when needed

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Received multiple commendations from supervisors for outstanding performance in handling difficult or irate customers

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Developed and implemented customer service policies and procedures to ensure consistent service delivery

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CUSTOMER SERVICE REPRESENTATIVE 11/2022 to 01/2024 Peckham Lansing, MI

• Provided support to callers seeking passport assistance. RECEPTIONIST 08/2018 to 10/2021

Csl plasma Lansing, MI

Throughout my workday, I consistently conducted vital sign tests, analyzed plasma samples, attended to patients, managed phone calls, and provided support to clients.

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CUSTOMER SERVICE REPRESENTATIVE 03/2017 to 02/2018 Youngs Lansing, MI

Supported company sales by helping customers select wigs, waves, and hair products.

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QUALITY INSPECTOR 03/2017 to 11/2017

Dexys Lansing, MI

Performed frequent visual inspections to root out tolerance and compliance issues.

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Inspected outbound shipments and conducted random sampling of product quality.

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Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.

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Discarded and rejected products, materials and equipment not conforming with specifications.

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CUSTOMER SERVICE REPRESENTATIVE 07/2002 to 07/2009 Hair touch Lansing, MI

• Managed customer service operations to enhance client satisfaction. EDUCATION Bachelor Psychology

Colorado Technical University, Colorado Springs, CO Currently enrolled to obtain my bachelors degree in psych in science and psychology

Associates degree science and business administration, psychology 05/2025 Colorado Technical University-Online, Colorado Springs, CO I graduated with an associate's degree in Science and Business Administration and am currently pursuing a bachelor's degree in both Science and Business Administration, as well as Psychology.

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• GPA: 3.96

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