Ann Arbor Team Members

Keline C. Winston

Ypsilanti, MI *****

******.*******@*****.*** 734-***-****

A highly organized and customer-focused professional looking to advance my skills. Experienced in managing check-ins, check-outs, reservations, and handling inquiries to ensure a seamless and positive guest experience. Adept at multitasking in a fast-paced environment while maintaining a friendly and welcoming demeanor.

Experience

NOVEMBER 2021 - MAY 2023

Ann Arbor Marriott Ypsilanti, Ypsilanti, MI - Housekeeping Supervisor

● Perform housekeeping opening/closing duties: print housekeeping morning room status reports, assign rooms to be cleaned, distribute master keys, conduct brief morning meetings informing team members of projects to be performed or any pertinent in-house guest requests, complete water inventory report, log lost and found items, and check forecast and schedule to ensure enough labor is staffed for the following day.

● Maintain necessary supplies to perform job duties and oversee monthly supply counts or orders.

● Assist with the review process for housekeeping team members by offering feedback on individual performance, attendance, attitude, etc. MARCH 2014 - MARCH 2020

Graduate Ann Arbor - Ann Arbor, MI- Receptionist

● Perform all check-in and check-out tasks.

● Welcome guests upon their arrival and assign rooms.

● Liaise with housekeeping staff to ensure rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

● Confirm group reservations and arrange personalized services for VIP customers and event attendees.

● Customer Relationship Management (CRM), Intercom & Multi-line phone system. Education

WASHTENAW COMMUNITY COLLEGE, Ypsilanti, MI - 2009

Concentration: Early Childhood & Development, Early Childhood Leadership and Advocacy YPSILANTI NEW TECH HIGH SCHOOL, Ypsilanti, MI - 2005