North Carolina Support Specialist

RESUME

DEBORAH J. STEORTS

Address: * ********** *****

Candler, NC 28715

Telephone: 828-***-****

EDUCATION:

**-**** **** ******* ********** Certification

Asheville, North Carolina

**-**91 Bachelor of Science, Clothing & Textiles & Fashion Merchandising

University of North Texas, Denton, Texas

Minor: Business

PROFESSIONAL EXPERIENCE

02-2025 – present Peer Support Specialist

Wesley Behavioral Health, Asheville, North Carolina

Responsibilities: Assisted clients in articulating personal goals for recovery through the use of one-to one and group sessions. During these sessions the CPSS supported clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving those goals. Assisted clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups. Utilized tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery

11-2022 – 4-2023 Customer Service & Sales Representative (Independent Consultant)

Work from Home

Live Ops/Bath & Body Works, Candler, North Carolina

Responsibilities: Processed damaged products for shipment from warehouse to customers. Sold and recommended new products and popular products to Bath & Bath customers. Assisted customers with loyalty reward programs. Tracked, documented and retrieved information in 5 databases. Self-taught on databases (little training provided). Provided a quiet, distraction-free work environment.

02-2019 – 12-2019 Driver

Lyft, Charlotte, North Carolina

Responsibilities: Provided safe, reliable, friendly transportation to passengers.

02-2016 – 12-2016 Cashier

Home Depot

Charlotte, North Carolina

Responsibilities: Provided friendly, fast and accurate processing for customer transactions

02-2015 – 12-2015 Cashier

Lowe’s

Charlotte, North Carolina

Responsibilities: Provided friendly, fast and accurate processing for customer transactions.

01-2014 – 12-2014 Online Banker

Randstad/Wells Fargo, Charlotte, North Carolina

Responsibilities: Answered questions customers had regarding their checking, savings, debit card, savings, CD, IRA, and trust accounts. Temporary position.

01-2013 – 12-2013 Customer Service Representative

Randstad/AON Hewitt, Charlotte, North Carolina

Responsibilities: Assisted Chrysler, Ford and General Motors retirees with enrollment of medical coverages. Provided information to members on any questions regarding enrollments, eligibility requirements, etc. Resolved billing issues.

03-2012 – 11-2013 Customer Service Representative (Blue Cross Blue Shield)

Connextions, Charlotte, North Carolina

Responsibilities: Answered customers questions regarding premiums, claims, payment status, etc. Assisted providers and customers verifying coverage of status of payment. Discussed patient eligibility with medical providers.

01-2010 – 09-2012 Customer Service, Sales Representative II (Comcast)

Charlotte, North Carolina

Responsibilities: Resolved customer inquiries, complaints, billing questions, payment extensions, and service requests. Promoted products and services to customers. Provided technical troubleshooting to cable boxes. Scheduled technicians to customers home to restore cable services. Upsold cable packages to customers.

03-2010 – 11-2010 Illustration Sales Support

BISYS, Charlotte, North Carolina

Responsibilities: Developed life insurance quotes for regional

09-2000 – 09-2005 Executive Assistant to President and Senior Analysts

Marketing Analysts, Inc., Charlotte, North Carolina

Responsibilities: Worked in the word processing department. Word processing of marketing reports, questionnaires, and proposals. Supported President, Senior Vice Presidents, and Marketing Analysts. Proficient in Word, Excel, PowerPoint, and Outlook.

01-1998 – 12-2000 Administrative Assistant

Adecco, ProStaff, Office Team, Charlotte, North Carolina

Responsibilities: Word processing and data entry of documents in Word, Excel and PowerPoint. Prepared expenses and sent for payment to Accounting department. Set-up meetings with Senior Vice Presidents and staff members. Ordered office equipment and maintained office copiers and fax machines. Ordered office supplies for departments. Distributed mail. Arranged catering events both large, medium and small.

02-1995 – 02-1997 NationsBank (Now Bank of America)

Administrative Assistant to Senior Vice Presidents of Consumer Marketing and Analytical Applications

`

Responsibilities: Word processing and data entry of documents in Word, Excel and PowerPoint. Prepared expenses and sent for payment to Accounting department. Set-up meetings with Senior Vice Presidents. Ordered office equipment and maintained equipment of copiers and fax machines. Ordered office supplies for departments. Distributed mail. Arranged meetings for Senior Vice Presidents. Arranged catering events both large, medium and small.

02-1997 – 08-1998 NationsBank (Now Bank of America)

Recruiting Coordinator

Job Responsibilities: Scheduled interviews for Senior Vice Presidents for Marketing positions. Entered candidates recruiting information in Recruiting database. Set-up payroll for new employees. Conducted orientation. Made travel and hotel reservations for candidates.

01-1994 – 01-1995 Office Team (MCI)

Receptionist (temp position)

Responsibilities: Answered PBX for MCI employees. Word processing and office administrative projects.

01-1993 – 12-1993 Office Team

Administrative Assistant (temp position)

Responsibilities: Data entry of automobile parts into database.

RETAILING EXPERIENCE:

08-1991 – 08-1993 Senior Department Manager

Dillard’s Department Store, Hurst, Texas

Responsibilities: Leading a team, managing sales, and ensuring store operations run smoothly within their department. Developed and implemented merchandising strategies, handle inventory, and provided excellent customer service. This role also involves training and coaching team members to achieve sales goals and maintain store standards.

1989 – 1990 Antique Sales Associate

Lady Primrose’s, Dallas, Texas

Responsibilities: Sold English antiques to customers. Merchandised departments with new and antique merchandise. Conducted quarterly inventories.

1990 College Internship

Lady Primrose’s, Dallas, Texas

1986 – 2006 Marketing Coordinator Consultant

The Town & Tweed Shop, Bluefield, West Virginia

Responsibilities: Recommended an assortment of product merchandise lines to owner of upscale ladies’ apparel boutique. Attended Dallas & Atlanta Apparel Mart and competitor retail boutiques department stores to locate new and exciting new product lines that would increase sales and store revenue.

POLITICAL EXPERIENCE:

1981 High School Internship Walt Whitman High School

The White House, Washington, DC

Responsibilities: Sent out correspondence to citizens of the United States.

1981 Receptionist

Presidential Republican Convention, Detroit, Michigan

Responsibilities: Answered phones and directed calls to appropriate parties.

Summer 1981 Administrative Assistant

Presidential Republican Campaign (Ronald Reagan)

Responsibilities: Typed correspondence, delivered mail, created mailers to increase Presidential candidate Ronald Reagan.

Contact this candidate