Operations Manager Distribution Center

Martin Daza

909-***-**** / ************@*****.***

www.linkedin.com/in/martindaza

PROFESSIONAL SUMMARY

Senior Award-Winning Logistics Professional with 20 years’ management experience. Demonstrated success in Distribution Center management with extensive experience planning and leading transportation and logistics operations. Well versed in building high-performing teams capable of exceeding expectations, achieving KPIs, and cultivating strong customer and vendor relationships. Adept at identifying areas for operational improvement and implementing strategies that drive performance, productivity, and efficiency. Proven ability to enhance safety and quality processes to deliver exceptional results and increase employee accountability. Skilled at leading large teams and making critical decisions regarding hiring, termination, and contract negotiations with employees and vendors.

PROFESSIONAL EXPERIENCE

Hub Group Trucking, Bloomington, CA 2019 - 2025

As an award-winning 3PL company, Hub Group pairs multimodal capabilities that harness the power of technology with unmatched industry service and expertise.

Operations Manager

●Interact with all levels of company personnel to collaboratively develop opportunities to reduce freight cost

●Responsible for the creation and implementation of an annual yearly business plan for the Terminal, along with Terminal strategies

●Increased driver head count by 88% through constraints and demands of Covid Pandemic

●Increased driver head count by 248% post pandemic calendar year 2022

●Oversaw team of 6 direct reports and 240 drivers in a 24 / 7 Intermodal operation

●In 2023, I successfully transitioned 115 drivers to a newly established terminal dedicated to serving the Los Angeles Metro area

●Conduct monthly results reviews of all key accountability areas

●Develop and deliver internal and external strategies to provide superior service to customers. Implement, analyze and monitor to ensure, service goals, expenses, budgets are met

●Support customer relationships when required and ensure that safety, service, and quality measures are implemented, audited and monitored for corrections

●Create an atmosphere of trust and teamwork that values the contributions of all employees in support of a high-performance culture

●Primary areas of accountability include productivity, service, safety, CSA performance, loaded mile ratio, driver retention, working driver percentage, cost per dray management, and asset management

Legacy Supply Chain Services, Inc., Ontario, CA 2018 – 2019

A dedicated logistics partner to clients across the U.S. and Canada providing customized, high-service third-party solutions including warehousing and distribution, e-commerce fulfillment, transportation brokerage and dedicated fleet. Specializes in solving complex logistics challenges for clients with dynamic supply chains—including retailers, manufacturers of consumer and industrial goods, and distributors and wholesalers.

General Manager

●Managed cross dock facility and transportation department of a third-party logistics company providing last mile services for Sam’s Club.

●Oversaw 140 direct reports operating 4 shifts in a 143,040 Sq. Ft. (Building) 11-acre concrete site with 285 Trailer Parking Spots.

●Managed a team of exempt, non-exempt employees and temporary labor to maximize and optimize resources and operations to support company goals and objectives.

●Reviewed and evaluated performance of warehouse functions, addressed performance gaps, and took corrective action, as needed, to ensure the managers/supervisors of each functional area were delivering operating goals.

●Coordinated fleet maintenance schedules and vendor lease renewals

●Ensured compliance with OSHA, Food Safety Audits and other regulatory bodies.

●Promoted high customer service expectations among team members, monitored results with customers to ensure performance is meeting expectations and took action to correct performance gaps and/or address improvement opportunities.

●Responsible for development and growth of facility team.

●Maintained a working knowledge of all operating systems, loading of trucks, inventory control, slotting and support roles.

●KPI Performance: Inbound level of service with Appointment and Drop accounts, PO & BOL accuracy, and Damage reduction.

●Transportation KPI Performance: On-time delivery, trailer utilization, Backhauls, Transportation expense.

●Budget Preparation and Administration.

●Implemented Cost reduction solutions / Strategic Planning.

●Maintained daily staffing and productivity levels to ensure customer goals are being met.

Control Transportation Services, Inc., Chino, CA 2017 – 2018

Third-party logistics company providing last mile services for Best Buy.

Manager

●Oversaw a team of 10 in-house direct reports and 24 - 100 independent contractor delivery teams.

●Managed dispatch, delivery, and performance and accountable for merchandise from pick-up through delivery to customers including routing, logistics, customer service, claims, and invoicing.

●Increased Net Promoter Scores (NPS) from 50% to 70%+ within one year through providing clear expectations for delivery, improving communication and feedback, and enhancing professional interactions with customers.

●Improved nationwide ranking for service to Best Buy from 30th to 12th.

●Streamlined invoice processes refining how contractors are paid and Best Buy billed for services.

●Consulted daily with delivery teams regarding NPS and customer feedback to identify areas for improvement and drive performance and productivity.

●Compiled data and provides feedback to Best Buy regarding customer concerns not related to delivery service to improve vendor relations.

●Retrained dispatch team to align operations with client and customer expectations and improve communication. Trained team on providing valuable feedback to Best Buy and increasing accountability of field teams.

●Prepared weekly independent carrier settlements and customer invoices to ensure accuracy of bill of lading and claims.

●Reviewed NPS and reports to proactively identify trends and implement process improvements to maintain exceptional service and customer experiences.

●Hired, trained, and mentored staff to achieve company productivity objectives and promote professional development.

●Implemented quality processes to identify and resolve problems while enhancing customer service and NPS.

FedEx Ground, Bloomington, CA 2000 – 2016

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services, offering integrated business applications through collaboratively managed operating companies.

Senior Manager

●Oversaw 135 direct reports and 2,000+ indirect reports across 22 distribution centers.

●Planned and directed daily activities of automated distribution centers and transportation operations across Southern California, Arizona, New Mexico, El Paso, and Las Vegas.

●Managed teams of exempt and non-exempt employees to maximize and optimize resources and operations to support company goals and objectives.

●Distribution operations, experience with RF devices, automation, inline sorters, overhead scanners, scan tunnels, receiving, logistics experience.

●Won District of the Year in 2010 for achieving all KPIs.

●Ranked in top 3 out of 29 districts for meeting or exceeding yearly safety goals; maintained workers comp costs at 93.89% of plan in 2015 and 83.77% of plan in 2014.

●Achieved 94% of profit goal in 2016; maintained PL/PD costs at 54.73% of plan in 2015 and 65.14% of plan in 2014.

●Received TSA IAC certification and hazmat certification to properly handle and ship packages according to established requirements by DOT and OSHA.

●Established performance goals and metrics aligned with productivity, safety, quality, and customer service. Clearly defined objectives and expectations to teams and trained on best practices.

●Designed and implemented staffing strategies to ensure the workforce was flexible and could meet changing business demands. Trained Process Managers and employees on performance management tools to enhance performance and productivity.

●Developed targeted KPIs to guide teams in meeting budget targets and operational goals. Monitored progress and implemented corrective actions as necessary.

●Directed safety events and activities to increase engagement and promote adherence to policies, procedures, and expectations. Leveraged near miss reports as learning opportunities.

●Ensured proper coverage for sorting, loading, and unloading trucks for delivery. Oversaw quality assurance to resolve delivery address issues and properly repackage damaged items.

●Accompanied sales team on customer calls to effectively manage accounts, troubleshoot problems, and solicit new business opportunities.

●Tracked metrics for damages, loss, scanning, productivity, complaints, and accident/injury. Implemented process improvements to decrease errors and streamline operations.

●Cultivated positive relationships with vendors, clients and leadership teams to drive business development, customer service, and safety.

●Conducted performance reviews and provided constructive feedback to improve performance and productivity. Collaborated with corporate office and HR on evaluations.

●Generated monthly and quarterly assessments and forecasts of region’s financial performance against budget, financial, and operational goals.

●Supported quality programs, strategies, and initiatives including ISO 9001 standards, auditing, compliance, and training requirements.

COMPUTER SKILLS

Warehouse Management Systems, TMS, Electronic Logging, Descartes, Lytx, CamDrive, SAP, Oracle, OTM, Omnitracs

EDUCATION

Coursework in International Relations & History

University of Southern California

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