It Support Engineer/IT Operations Officer

MUHAMMAD ADEEL ALVI

*/*** **** ****** ****** Karachi Cell#(0092) 323-***-****

***********@*****.***

Objective

To join a career-promising organization that offers a responsible and challenging position and a congenial working environment along with ample opportunity to work with highly professionals to ensure rapid professional growth.

QUALIFICATION

Degree/ Certificate

Year of Passing

Board/ University

B.S (Computer Engineering)

09th Sep 2009

SIR SYED UNIVERSITY OF ENGINEERING & TECHNOLOGY KARACHI.

TECHNICAL EXPERIENCE

Organization Name

Number of Years

Field of Work

Present Position

State Bank Of Pakistan

30-April-2020 --- Till Present

IT Operation Officer

IT Operation Officer (CE-01)

APL Logistics Pakistan (Pvt) Ltd

01 August 2019-

04 April 2020

Regional FIT & IT Support Analyst II (Pakistan), Regional FIT & IT Support

Regional FIT & IT Support Analyst II (Pakistan), Regional FIT & IT Support

APL Logistics Pakistan (Pvt) Ltd

22 August 2016-

31st July 2019

IT Specialist

IT Specialist

International Office Product (Pvt) Ltd.

20th January 2016 – 12th August 2016

System Support Engineer at APL

System Support Engineer at APL

Inbox Business Technologies

23rd Dec 2014

to 02 Oct 2015

Worked as a Resident Engineer

Resident Engineer

Fiberlink (pvt) Ltd.

Since 1st Sep

2014 to 15th

April 2015

Worked as a Support Engineer

Support Engineer

Sybrid Pvt.Ltd. (A LAKSON GROUP COMPANY)

Since 20thfeb

2014 to 09th

August 2014

Worked on Windows/Server Environment

System Support Engineer

Inbox Business technologies

Since 20th may

2013 to 14th feb 2014.

Worked on MPLS and MWS project

Residential engineer

Comsol Communication Solutions (Subcom Of Huawei)

Since 1st July 2010To 19th may 2013

Worked on PTCL- Huawei Project “NGN- C5”.

System Engineer

Searching For Job

Since 10th Sep 2009 To 30th June 2010

Searching For Job

Searching For Job

I.T. KNOWLEDGE

Installation of Windows XP Operating Systems, MS Office Expertise

DOS, WIDOWS, Database Administration, Networking, Linux, Windows NT, Microsoft Visio

DEPARTMENTAL TRAINING COURSES.

Training Course Name.

Duration

Test Center.

1. CCNA (Certified)

90 mins

Moon International (Pvt) Ltd.

SolarWinds Network Monitoring Solution (Network Modules)

5th Sep 2022 Till 09th Sep 2022

Arwen Tech (Pvt) Ltd

Responsibilities

IT Operations Officer (Team Lead) April’ 2020 – Present

Main and Backup Data Centers – IT Department SBP HO

State Bank of Pakistan (6th Floor, SBP Main Building, Karachi)

Responsibilities are managing key components of both Main and Backup data centers. Critical infrastructure such as precision air-conditioners, UPS, fire detections and suppression system, environment monitoring system, building management systems and building access control systems with experience of technical writing and documentation, procurement, and operational teams management 24x7 shifts.

•Perform timely completion of end-of-day EoD operations of T24 banking applications.

•Resolve Operational and Close of Business operations (COB) issues in coordination with technical teams like SA, DBA, Linux, Windows, RTGS, Globus T24, and UPS teams.

•Execute data backup jobs of various systems as per SOP and as directed using Backup solutions such as Dell EMC Networker.

•Generate desired reports for different users as per procedures or as directed.

•Monitor Wired and Wireless Sensors for Temperature and Humidity of UPS rooms and MDC, BDC and readiness status of related fire detection and suppression systems.

•Coordinate with the concerned hardware engineers / vendors under the supervision of a team of directors to resolve any issues with the IT equipment.

•Manage access control of data center and associated locations as per procedures.

•Wi-Fi/LAN/WAN setup, configuration, monitoring, troubleshooting, maintenance.

•Monitors all internet links,Servers,Switches & Routers through spectrum And SolarWinds.

•Key electrical components of data center infrastructure including UPS systems, generators, power panels, circuit breakers, electrical wiring and PDUs, etc.

•Monitoring Zabbix alert and raise JIRA ticket.

•Maintain and manage visitor’s / vendors access logs as per SOP.

As Regional FIT & IT Support Analyst II (Pakistan), Regional FIT & IT Support

Aug 2019- April 2020

APL Logistics Pakistan (Pvt) Ltd, Karachi, Pakistan.

•Provide IT Support/helpdesk to staff and client/customers, logging all calls and correspondence onto the Helpdesk software (I- Space) and then fixing the incidents.

•Proactively monitoring and maintaining Windows-2003 Server, Windows XP, Windows 7, and MS Office 2010,2013

•Bridging with relevant technical teams in Singapore and USA in order to achieve the service level agreement (SLA).

•Configures, operates and monitors site internet connection.

•Provide support to clients face to face, via email and by phone.

•Installs and configures computers and laptops.

•Provide VPN support to the users. Application used for VPN access is Cisco VPN client.

•Installs and configures printers and copiers.

•Liaise with vendors Compsi and Mitpk technologies for getting the support and new equipment on the site.

•Configures official email via internet on mobile phone devices, PC’s and laptops.

•Performs security and backup duties for the site.

•Installation and configuration of applications Reflection, SAP,IGM and CRM, to the end user PC’s/ Laptops

•Monitoring of the APL’s network if any incident comes up then I need to contact to the Tier1 and Tier 2 ISP’s/ vendors.

•Implement corporate polices in the site and escalate in case of any conflicts.

As IT Specialist

Aug 2016- July 2019

APL Logistics Pakistan (Pvt) Ltd, Karachi, Pakistan.

•Provide IT Support/helpdesk to staff and client/customers, logging all calls and correspondence onto the Helpdesk software (I- Space) and then fixing the incidents.

•Proactively monitoring and maintaining Windows-2003 Server, Windows XP, Windows 7, and MS Office 2010,2013

•Bridging with relevant technical teams in Singapore and USA in order to achieve the service level agreement (SLA).

•Configures, operates and monitors site internet connection.

•Provide support to clients face to face, via email and by phone.

•Installs and configures computers and laptops.

•Provide VPN support to the users. Application used for VPN access is Cisco VPN client.

•Installs and configures printers and copiers.

•Liaise with vendors Compsi and Mitpk technologies for getting the support and new equipment on the site.

•Configures official email via internet on mobile phone devices, PC’s and laptops.

•Performs security and backup duties for the site.

•Installation and configuration of applications Reflection, SAP,IGM and CRM, to the end user PC’s/ Laptops

•Monitoring of the APL’s network if any incident comes up then I need to contact to the Tier1 and Tier 2 ISP’s/ vendors.

•Implement corporate polices in the site and escalate in case of any conflicts.

As Resident System Support Engineer at APL

Jan 2016- August 2016

International Office Product (Pvt) Ltd, Karachi, Pakistan.

•Provide IT Support/helpdesk to staff and client/customers, logging all calls and correspondence onto the Helpdesk software (I- Space) and then fixing the incidents.

•Proactively monitoring and maintaining Windows-2003 Server, Windows XP, Windows 7, and MS Office 2010,2013

•Bridging with relevant technical teams in Singapore and USA in order to achieve the service level agreement (SLA).

•Configures, operates and monitors site internet connection.

•Provide support to clients face to face, via email and by phone.

•Installs and configures computers and laptops.

•Provide VPN support to the users. Application used for VPN access is Cisco VPN client.

•Installs and configures printers and copiers.

•Liaise with vendors Compsi and Mitpk technologies for getting the support and new equipment on the site.

•Configures official email via internet on mobile phone devices, PC’s and laptops.

•Performs security and backup duties for the site.

•Installation and configuration of applications Reflection, SAP,IGM and CRM, to the end user PC’s/ Laptops

•Monitoring of the APL’s network if any incident comes up then I need to contact to the Tier1 and Tier 2 ISP’s/ vendors.

•Implement corporate polices in the site and escalate in case of any conflicts.

Worked In Inbox Business Technologies (Pvt) Ltd.

Resident Engineer Dec-2014 to Oct-2015

•Troubleshooting and maintenance of network and workstations.

•Providing Network connectivity support.

•Providing Help Desk IT support for End users.

•Effective in resolving queries, Incidents and Problems

•Provides timely responses to queries, Incidents and Problems as defined in SLA’s

•Gives the impression that the business is making the best use of its IT Services Configuration and testing of any new hardware and software.

•Management of the daily data backup and retrieval scheme.

•Manage and maintain Print Server print reporting according to user or printers.

•Manage and maintain APs via WLC

•Installing and operating Windows desktop and server operating systems.

•Assistance with training of staff and compiling procedural documentation.

•Assisting the network manager with support requests. Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.

•Supporting users and network administrators over the telephone and by email.

Worked in Fiberlink (pvt) Ltd.

Network Support Engineer (1st September 2014 to 15th April 2015)

•Monitoring network issues.

•Coordination with clients Troubleshoot various client of Network issue and provide instant solution with best of my abilities.

•Configure new links on our Network Monitoring System

•Handling daily office routine work.

•Providing on field support to client in case of any issues in data connectivity, bandwidth or hardware issues.

•Routing and giving instructions to fiber teams in case of fiber cut.

•Performing ODTR at NOC or at client Premises in case of fiber cut or pressure in fiber and giving exact location to fiber team.

•Working in metro and Maipu environment.

•Monitoring on real times.

•Overall access of switches for troubleshooting.

•Attend meetings with bank IT officials to look after for new business and all over issues.

Worked in Sybrid Pvt. Ltd.

System Support Engineer (Feb 20th 2014 – Aug 08th 2014)

•Ensure Deployment, Troubleshooting, Maintenance and Management of LAN and Systems.

•Ensure 24/7 Systems and VOIP telephony uptime through indepth monitoring.

•Cybernet NOC coordination regarding upper level network and telephony issues.

•Ensure maintenance and configurations of wireless equipment’s in LAN.

•Ensure Upgrades and maintenance of network and server applications.

•Network Traffic monitoring through MRTG.

•Vendor Coordination to maintain the inventory and on time resolution of system related issues.

•Responsible for implementing new systems and tools used in diagnosing & correcting customer IT related problems.

•ISMS/ISO process Compliance, development and management.

•Handle Alcatel different quires.

•Maintained IT Stock Inventory.

Worked in INBOX BUSINESS TECHNOLOGIES (PVT) LTD.

Worked in MWS (Manages Wan services) project in which we provide DXX service. My client is HABIB BANK LIMITED AND SILK BANK. My responsibility to configure juniper gateway (SSG 20).

My client is STANDARD CHARTERED BANK FOR MPLS PROJECT

My responsibilities includes survey different branches and offsite atm in south with PTCL team and space proposed

for ODF and media converter in Communication rack placed in IT room and proposed space for fiber connectivity inside the branch through ceiling or flexible pipe and outside connectivity with ONU.

WORKED IN COMSOL COMMUNICATION SOLUTION

Worked in PTCL (HUAWEI & ZTE) project NGN-C5,

•My responsibilities include commissioning, installation and designing of Huawei UA5000 Product.

•Survey, design, implementation, commissioning.

•Acceptance phase of Fiber Optics Civil works.

•Fiber connectivity & distribution, Protection Plans of OFC network.

•Splicing, Jointing and ODF termination of optical fibers.

•Distribute power of rectifier through PDB and then UA-5000.

•Terminate subscriber cable through UA-5000 to MDF.

•Convert AC voltage into DC through rectifier.

Zong (CM Pak) Swap Project

Swap of CM Pak sites hard and soft swap

Installation and commissioning of Huawei BTS 3900A

End to End media patching & software cross connection.

Expansion of sites in 900 and 1800 bands.

troubleshooting of sites in working and non-working mode

Installation of GLO (Huawei)

making of reports

Site Survey and activity planning

Taking Site pictures

Coordination with NOC

Ufone Pawer Swap Project

Installation of Huawei HPS48300A

Site Survey

Making of survey reports

Taking site pictures

Site access

Link the site

Making cross connection

Relevant Skills & Interests

•Work well with others and I make a good team leader.

•Team player with a positive attitude and result-oriented.

•Effective problem solving & updating with New Technologies.

•Application Design, Development, Information System and Management Analysis.

Strengths

•Positive thinker with high energy level, career-oriented, quick learner with positive can-do attitude. Ability to work efficiently & effectively as a part of a team.

Personal Information

Father’s Name : AHMED NADEEM ALVI Date of Birth : MAY 27, 1986

N.I.C. No. : 42201– 6230396 – 7

Domicile KARACHI. (SINDH)

Religion : MUSLIM (ISLAM)

Marital Status : MARRIED, KARACHI.

E-mail Addresses: ***********@*****.***

Skype : adeelalvi86

LinkedIn : https://pk.linkedin.com/in/muhammad-adeel-alvi-a5890223

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