Accounts Payable Customer Service

MICHAEL HARRELL

**** ******** ***** #***

Brooklyn Park, MN 55443

*******.*********@*****.***

PROFESSIONAL SUMMARY:

●Superior interpersonal skills

●Demonstrated success working with invoices in very high volume

●Ability to manage multiple projects simultaneously

●Proven ability in various aspects of accounts payable such as processing weekly check runs and payroll

TECHNICAL SUMMARY:

Collections Oracle

●Lawson Great Plains

Frx. Saleforce

PROFESSIONAL EXPERIENCE:

Homeserve – formally Homesmart Chattanooga, TN

March 2024. – Present

Repair Mangement Specialist

●Create work orders for appliance service and repairs

●Educate customers about plans and products

●Assist with creating and modifying accounts

●Receive inbound calls concerning case status and reimbursements

●Resolve customer complaints and concerns through active listening, empathy and professionalism

MN Golden Hearts – Edina MN. July 2022 – Present

Employment Support Specialist

●Provide individualized job search assistance to clients, tailored to their skills and interests

●Market clients’ qualifications to potential employers to create placement opportunities

●Research and identify suitable employment options based on client needs and goals

●Maintain detailed daily records and progress notes in the ConnectTeam system

●Build and sustain relationships with local businesses to support job development

●Advocate for and negotiate workplace accommodations, including hours, wages, tasks, breaks, and onboarding processes

Xcel Energy – St. Paul, MN. April 2017 – March 2024

Home Smart Customer Service Specialist

●Created work orders for appliance service and repairs

●Educated customers about plans and products

●Assisted with creating and modifying accounts

●Received inbound calls concerning case status and reimbursements

●Resolved customer complaints and concerns through active listening, empathy and professionalism

Target.com – Brooklyn Park, MN. October 2015 – December 2016

Sr T.com Specialist Representative

●Suggest products to guests to assist or add on sales

●Take inbound calls and emails concerning returns and refunds

●Resolve customer complaints and concerns through active listening, empathy and professionalism

Heartland America – Chaska, MN November 2013 – December 2015

Customer Service Representative.

●Cross sale on products and membership packages the company has to offer

●Take inbound calls and asset in returns and Rebates

●Resolve customer complaints and concerns through active listening, empathy and professionalism

EDUCATION:

K.R.S. Computer and Business School

Accounting Assistant/Bookkeeper Certificate

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