Store Manager Customer Service

EVELYN ROBERTSON

*** **** ***, *******, ** ***** – 304-***-****

******************@*****.***

Organized and motivated leader able to apply time management and organizational skills in various environments. Seeking to join and organization where I can use my current experience while gaining new skills and experiences.

EXPERIENCE

APRIL 1997 – PRESENT

STORE MANAGER, Rite aid

Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.

Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved.

Ensure via the use of Staffworks/Work Force Management that labor is scheduled to meet customer service needs and complete operating activities and ensure the same standards of operation are enforced in the pharmacy department.

Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints.

Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback.

Manage adherence to all regulatory and compliance legislation and policies.

Maintain merchandise standards.

Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.

Manage store’s vendor relationships.

Responsible for price accuracy of goods in the store.

1999 – 2001

CUSTOMER ACCOUNTS MANAGER, Iron age shoes

The liaison between our commercial accounts and our sales team.

Assisted in creating promotional pricing to new accounts.

Growing our business with our current accounts while building new relations with prospective customers.

EDUCATION

MAY 1997

DIPLOMA, Brooke High School

General education with extensive education business.

MAY 2015

WEST VIRGINIA NORTHER COMMUNITY COLLEGE

Criminal Justice

SKILLS

Lead positive sales in-creases during every year of my leadership with an increase of 11% in my first physical year at my current location.

Lead a team of fundraising champions 3 years in a row.

Building a team that was prepared for their next career step.

Consistently achieved positive inventory results.

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