Community Manager Property Management

Jamela T. Palmer, CMH, TCS, CVS, COS

Phone :202-***-****

Email: ******.******@*****.***

WORK EXPERIENCE

March 2024 – April 2025 Community Manager – S.L.Nusbaum Realty

Manage and oversee daily operations of residential properties ensuring efficiency and smooth functioning of all aspects of property management. Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well maintained and safe living environment. Utilize property management software to streamline administrative tasks, track leases agreements, and generate financial reports improving overall operational efficiency

August 2023 – March 2024 Community Manager- Winn Residential

Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required. Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals. Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.

Prepare financial reports for the regional manager, monitor the flow of accounts payable, from issuing purchase orders to processing invoices. Conduct monthly site update meetings with ownership.

August 2021 – August 2023 Community Manager S. L. Nusbaum Realty

Abides by and enforces the Fair Housing Laws, actively participates in leasing the property while striving for quality residency; oversees the financial activities of the property and handles banking duties; troubleshoots resident problems and encourages resident renewals; inspects property to ensure quality; physically inspects each apartment on assigned community no less than annually; prioritizes the work of subordinates; collects rents, issues 10-Day Notices and evictions; hires and disciplines employees; supervises the security function for the protection of residents; encourages by word and deed a positive resident relations attitude; oversees the preparation of financial reports; acts as liaison with outside contractors; oversees building repairs to ensure timely completion; participates in annual budget preparation; performs Employee Performance Review for Service Manager and all office staff at least annually; attends scheduled corporate meetings; approves and submits invoices.

November 2020 – August 2021 Assistant Community Manager Enterprise Residential/S. L Nusbaum Realty

Responsible for managing monthly bookkeeping, monthly close, certify and re-certify residents’ income according to government agency guidelines. Conducted annual REAC inspections with government agencies, property, and apartment inspections. Conduct move in and move out inspection and process final account statements; maintain resident files and other management duties as requested by the community and regional manager.

December 2018 – October 2020 Assistant Property Manager Avanath Realty Inc.

Manage monthly bookkeeping for two properties, monthly close, certify and re-certify residents’ income according to government agency guidelines. Conducted annual REAC inspections with government agencies, property, and apartment inspections. Conduct move in and move out inspection and process final account statements; maintain resident files and other management duties as requested by the community and regional manager.

December 2017- July 2018 Property Manager GoldOller Real Estate Investment Co.

Responsible for the overall operational and financial success of the residential property and to exceed the Company's standards as it relates to resident and customer satisfaction. Oversee all accounting functions associated with the property, including processing invoices, paying bills, evictions, and managing resident accounts and charges. Organize, prepare, and execute a professional and successful turns.

June 2017- December 2017 Assistant Property Manager, Habitat America, LLC

Manage monthly bookkeeping for the property, monthly close, certify and re-certify residents’ income according to government agency guidelines. Conduct move out inspection and process final account statements; maintain resident files and other management duties as requested by the community manager

November 2016 – June 2017 Leasing Manager Bridge Property Management

Manage the sales and marketing strategies for the property to ensure full market occupancy or 100% occupancy. Collaborate with the Community Manager and the corporate sales and marketing team to develop the Leasing and Marketing Plan and sales strategies to achieve budgeted occupancy. Maintain a thorough product knowledge and develop and awareness of both the property and competitive communities to sell the property to achieve property marketing goals. Oversee leasing/marketing consultants. Execute the competitive market survey report as needed.

August 2007 – October 2016 Sales & Marketing Consultant, Resident Services & Maintenance Coordinator Berkshire Property Advisors

Under the general direction of the Property Manager and or Maintenance Supervisor; schedule work orders, follow up with work orders, plan social activities and renewing leases, greet prospective clients and current residents, show property and perform leasing duties as needed. Answer and handle incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Filing, typing, and other administrative and accounting duties as requested.

March 1996 – July 2004 Property Manager, Horning Brothers

Processed weekly delinquency, vacancy and traffics reports. Processed and approved vendor/contractor invoices for payment. Processed and approved applications for prospective residents. Controlled and distrusted petty cash fund. Conducted annual REAC inspections with government agencies, property and apartment inspections, supervised office of three and maintenance staff of three. Processed bi-weekly payroll, updated employee leave. Attended resident and ownership meetings monthly. Resolved resident relations. Filed monthly delinquent / suit list directly with the attorneys. Constructed annual budgets. Other administrative functions as requested.

EDUCATION

1997-2003 National Center for Housing Management, Arlington, Va.

Tax Credit Specialist Certificate, Certified Voucher Specialist, Certified Manager of Housing Certificate, Certified Occupancy Specialist Certificate,

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