Room Attendant Customer Service
Resume:
Feb **** -
To Date
Jan **** -
Jan ****
Oct ***1 -
Dec 2023
MOSES SING'OORA
**************@*****.***
Kenya
Experienced Room Attendant with a strong work ethic and passion for cleanliness. Well-versed in using cleaning equipment and eco-friendly products to maintain hygiene standards. Recognized for consistently delivering top-quality service and enhancing guest satisfaction. Room Attendant
Sarova Stanley Hotel Nairobi
Making beds with fresh linens and ensuring proper pillow arrangement daily. Cleaning and sanitizing bathrooms, including sinks, toilets, and showers, using hotel-approved disinfectants and cleaning tools.
Replacing used towels, bathrobes, and toiletries while ensuring proper arrangement and cleanliness.
Vacuuming carpets and mopping floors to remove dust, dirt, and stains effectively. Dusting and wiping furniture, mirrors, and windows to maintain a spotless and polished appearance.
Emptying trash bins and replacing liners to prevent odors and maintain hygiene. Replenishing in-room amenities such as coffee, tea, water, and stationery for guest convenience and comfort.
Checking and restocking minibars (if applicable) while ensuring correct inventory and product freshness.
Reporting and addressing any pest control issues to maintain a clean and hygienic environment.
Polishing and maintaining furniture and fixtures to enhance the room’s aesthetic appeal. Room Attendant
Nairobi Serena Hotel
Ensuring guest rooms meet hotel cleanliness standards before check-in to guarantee satisfaction.
Addressing guest requests, such as extra pillows or blankets, in a timely and friendly manner. Assisting guests with special housekeeping requests, such as laundry service or room fragrance selection.
Respecting guest privacy and following hotel policies on "Do Not Disturb" signs. Providing guests with courteous and helpful responses to any inquiries or concerns. Checking and reporting broken or malfunctioning appliances, including air conditioning and lighting.
Ensuring proper handling of cleaning chemicals by following safety guidelines and protocols. Reporting any lost or found items immediately to the housekeeping supervisor. Following hotel fire and emergency procedures to ensure guest and staff safety. Handling guest belongings with care and respect while cleaning occupied rooms. Room Attendant
Tha Alsp Hotel
Stocking housekeeping carts with fresh linens, toiletries, and cleaning supplies daily. PROFESSIONAL SUMMARY
WORK EXPERIENCE
2017
2015
Attention to Detail – Ensuring rooms
meet high cleanliness standards.
Time Management – Completing room
cleaning tasks efficiently.
Customer Service – Providing excellent
service to guests.
Physical Stamina – Handling physically
demanding tasks daily.
Communication Skills – Effectively
interacting with guests and colleagues.
Teamwork – Working efficiently with
the housekeeping team.
Multitasking – Managing multiple room
assignments efficiently.
Problem-Solving – Addressing guest
concerns professionally.
Adaptability – Adjusting to different
hotel cleaning requirements.
Knowledge of Cleaning Products –
Using appropriate chemicals safely.
Coordinating with maintenance staff for repairs needed in guest rooms or public areas. Keeping track of room cleaning schedules to ensure timely service and efficiency. Communicating with front desk staff regarding room readiness and guest special requests. Following hotel policies and cleanliness standards to maintain a five-star guest experience. Preparing rooms for VIP or special guests by adding personalized touches and decorations. Assisting in deep cleaning tasks periodically to maintain high hygiene and sanitation levels. Ensuring eco-friendly housekeeping practices by reducing waste and using sustainable products.
Attending housekeeping team meetings and training to improve performance and skills. Maintaining a positive and professional attitude while interacting with guests and coworkers. Certificate in S.T.C.W
Bandari Maritime Academy
Certificate in Housekeeping and Laundry Operations Kenya Utalii College
Kenya Certificate of Secondary Education (KCSE)
Makongeni Secondary School
Recognized as Employee of the Month for outstanding housekeeping service. Received positive guest feedback for exceptional room cleanliness and organization. Helped reduce guest complaints by 30% by improving room preparation procedures. English - Fluent
Available Upon Request.
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REFERENCES
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