Customer Service Los Angeles

Jazmine McIntyre

**** *. ***** **. ***, Los Angeles, CA 90059

************@*****.***

B. 323-***-**** C. 323-***-****

PROFESSIONAL SUMMARY

Influential and seasoned Administrative and Customer Service professional with a knack for problem resolution and effective analytical skills. Able to review and upkeep a high level of data information at the maximum confidentiality, offering advice with measurable solutions to all inquiring parties.

SKILLS

MS Office (Excel, Outlook, PowerPoint, Word), Goldmine, Coordinator, Verst Logistics, IFS

PROFESSIONAL EXPERIENCE

RemX contract

American Honda Finance Corporation, Torrance, CA 08/2020 to Present

New Hire Folder Build- Boarding paperwork

Promotions/ demotions, Job status change file placement

Requisition organization

Archive Terminations out of the required year retention

Office supply Management

I9, TERM Audits

Working closely with corporate tax department – Yearly vehicle registration processing, Stop Payment Forms, Unclaimed Property Reimbursements

Aerotek contract

Bugaboo International, El Segundo, CA 01/2020 to 3/2020

Data Entry Clerk

●Confirmation Emails

●Close E-comm Orders

●Close Amazon Orders

●Create Purchase Orders

●Tracking

●RMA (Return Material Authorization)

●Inventory

●Changing EDI (Status)

●Creating Customer Orders

●Generating Scrap Orders

Vertical Systems, LLC - Montebello, CA 04/2016 to 01/2020

Receptionist/Administrative

●Prepared weekly shipping Report

●Responsible for all incoming and outgoing shipments

oTracking

oBill of Lading

oIssued and disputed RMA’s

oInvoiced for all manufacturer’s bills.

oReviewed discrepancies and worked closely with project managers to resolve quickly.

●Oversaw traveling reservations (out of town Contractors).

●Handled all incoming inquiring calls, transferring, or forwarding to voicemail.

●Processed all new vendor credit applications. -calling references and verifying debt to income ratio

●Filing, build project folders, labeling.

●Collected and provided Certificate of Insurance when requested by contractors for job site.

●Collected and provided W-9’s and Resale Certificates

Advantage Solutions - El Segundo, CA 12/2015 to 02/2016

Support Center Specialists (contract)

●Answered 70-100 inbound caller questions per day

●Card loads, card shares, card reorders using Cardiff

●Fax/email event manuals giving demo instructions

●Verified transaction history

●Transferred to the correct department

●Provided tracking information to reps to locate event kit

Break in employment due to relocation

Ground Breaking Communication - Chatsworth, CA 03/2014 to 07/2015

Customer Service Representative

●Demonstrated the ability to deal with phone and email inquiries

●Answered 50-150 calls daily

●Inbound and outbound calls verbally interacting with prospective clients or customers, setting appointments for sales representatives to meet with each individual on a specific date and time

●Proven ability to meet required sales expected in my weekly quota

EDUCATION

Brookshire International Academy - San Diego, CA

High School Diploma

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