Customer Service Real Estate

MARK MCNABB

L E A S I N G A G E N T

PROFESSIONAL CAREER

Developed and grew leasing department with 250 agent brokerage Coordinated closely with sales agents on progress with clients Strategic advice to investors for top rent, low vacancy loss Prepared all up to date legal disclosures SFAA, CAR, NAR

Showcased property throughout the City

Leasing Agent

Paragon Real Estate Group Vanguard Properties 2008-2013.2021-2025 Collaborated and assisted one of the top sales teams In the Country Coordinated with team and contractors for property inspections Prepared market research for listing presentations Showcased new listings on brokers open Enhanced my customer service skills through Sotheby’s gold standard of luxury real estate training Sales Advisor

Headlands Ventures Inc 2013-2016

Leasing Agent

Trinity Management Services 2006-2008

Sales Agent Assistant

Sotheby’s International Realty 2018 -2021

Customer Service Associate

Mt. Tamalpias Racquet Club 2003-2005

Mixed Use Development Consultant

Glencree Inc 2000-present

CONTACT

Mobile: 415-***-****

Email: *******@**********.***

Address: 77 Bulkey Ave, Sausalito, Ca

KEY SKILLS

Leasing & Property Management

Tenant Relations & Retention

Customer Service Excellence

Market Research & Advertising

SUMMARY

Leasing Agent with close to 20 years of

experience in the San Francisco real

estate market. Skilled in the marketing

and showing of property, managing

CRM systems, tenant relations, and

customer service. Proven ability to

increase occupancy rates and enhance

tenant satisfaction. Strong

communication and organizational

skills.

Conducted property tours and assisted manager for a 241 unit building Provided exceptional customer service with tenants Coordinated tenant move-ins, ensuring smooth transitions and compliance with building policies Promoted to the leasing HQ reserved for top performing agents Marketed and showcased entire Trinity portfolio (12,000 units)

Developed strong sales skills and closing ability Analyzed daily, weekly, and monthly sales performance reports Top advisor out of 250 during most important bi-annual sale per year 3 years straight Set a company record sales number of $115,000 In 4 days In 2015 and has still holds to this day

Developed strong people and customer service skills Addressed any concerns members had and resolved them quickly Conducted tours of the club highlighting features and benefits Evaluated the club for cleanlisness and Inventory on walkthroughs Helped consult on project and fully lease up The Artani - a mixed use 10 story, 54 unit building in San Francisco

Monthly walkthroughs of all properties to ensure they are to the highest standard

Attended meetings throughout the permitting process Present at all building department and planning commission hearings

Contact this candidate