Consumer Loan High School

Montgomery Village, MD

*****

*******.*.*******@*****.**

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EDUCATION

High School Diploma

General studies

Magruder High School

Some College (No Degree)

General Studies

Montgomery College

SUMMARY

Accomplished finance professional with a diverse background spanning consumer loan servicing, financial management, and retail banking. Experienced in working with complex financial data, improving processes, and collaborating with cross-functional teams. Currently excelling as a Consumer Loan Servicer at Lafayette Federal Credit Union. Detail-oriented finance professional transitioning into IT. Currently pursuing CompTIA Certification to deepen my understanding of IT fundamentals. Eager to apply my skills in a technology-driven environment. KEY TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

CONSUMER LOAN SERVICER

Lafayette Federal Credit Union Rockville, M.D. September 2021 - Current FINANCE MANAGER

Kingdom Now International MD June 2021 - Current IGNACIO M-SVARTZ

• Teamwork

• Effective Time Management

• Customer Engagement

• Account Management

• Detail-Oriented Approach

• Problem-solving

• Operating System

• Communication

• MS office

• Multitasking

• Perform a variety of consumer loan support duties, such as calculating cash disbursed figures, verifying payroll deduction forms, processing loan payment change forms, and issuing.

• Manage 80 or more uniform commercial codes weekly, which has resulted in a 20% decrease in loan processing time and a 10% increase in loan servicer productivity.

• Seasonal collaboration with team members to ensure 1,000+ commercial codes are completed with 100% accuracy.

• Provide excellent communication and service to members via telephone or in person on loan options, rates, terms, and collateral requirements.

• Responsible for providing loan service duties, such as insurance tracking, title registration tracking, lien release, file maintenance, payment search, and reporting requirements.

• Manage orders, expenses, execute vendor setup and payment, and administer bank accounts.

• Enhanced operational stability.

IM

MEDIA DIRECTOR

Kingdom Now International January 2019 - July 2023 TELLER

Wells Fargo Bank January 2013 - October 2016

LANGUAGES

Spanish:

Native/ Bilingual

• Analyze financial data and identify cost-saving opportunities, which have resulted in a 30% reduction in operating costs over a one-year period.

• Create, plan, and implement policies and procedures to increase productivity and maximize return on investments

• Calculated and prepared checks for utilities, taxes, and other payments.

• Analyzed actual financial results to budget, preparing variance reporting to functional groups.

• Collaborate with senior management to create a financial strategy, which has resulted in a 15% increase in profitability.

• Led and managed a media team to produce live-stream services on platforms like Facebook and YouTube, reaching a large online audience.

• Coordinated and operated live stream setups, including managing HDMI cables, cameras, sound equipment, and other multimedia tools.

• Directed team members in their roles, ensuring smooth operations before, during, and after live events.

• Guided and prepared volunteers for effective work with technical gear in live broadcasting settings.

• Troubleshoot technical issues related to the audio equipment or computer system software.

• Set up, operate and maintain audio equipment for live broadcast events.

• Established credibility with over 100 customers by remembering the names of regulars and providing excellent service

• Contributed to achieving branch sales goals by recommending products and services

• Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks at high volume

• Managed cash transactions, maintaining a cash flow that consistently reflected 100% accuracy

• Assisted clients' questions and concerns related to their accounts and bank products

• Assisted the supervisor with audits and daily vault balance, handling

$500k+ per day, with 0 mistakes in 3 years

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