Customer Service Information Technology

Allen Rey

Stafford, VA • 917-***-**** • ***********@*****.***

Professional Summary

Motivated and detail-oriented Shift Leader and Tech Coordinator with experience in fast-paced food service environments. Proven leadership in team coordination, technology support, and customer service. Strong technical foundation, currently pursuing an associate degree in Information Technology. Known for problem-solving, time management, and fostering team performance while upholding high service standards.

Skills

Team Leadership, Staff Training & Development, Conflict Resolution, Scheduling & Delegation, Time Management, POS (Point of Sale) Systems, Data Analysis, Software Installation, Hardware Troubleshooting, Positive Behavior Support, Ethics & Teamwork

Work Experience

Shift Leader / Tech Coordinator

Chick-fil-A, Stafford, VA May 2024 – Present

- Lead daily shift operations, ensuring smooth workflow and high service quality.

- Provide technical support for POS systems and in-store hardware/software.

- Train and mentor new staff to uphold company standards and improve team performance.

- Enhance customer experience through technical and operational improvements.

Crew Member

Dunkin’, Manassas, VA July 2022 – July 2023

- Delivered excellent customer service in a fast-paced environment.

- Managed high-volume transactions while maintaining product quality.

- Supported daily store operations, including opening/closing duties and inventory control.

- Promoted teamwork and upheld Dunkin’s service and cleanliness standards.

Education

Associate Degree in Information Technology (In Progress)

Northern Virginia Community College (NOVA), Woodbridge, VA

Expected Graduation: May 2026

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