Project Management Customer Service

JENNIFER YOO

PROFESSIONAL OVERVIEW

Motivated and detail-oriented professional with a strong background in procurement, data analysis, and cross-functional collaboration. Seeking a Project Management or Administrative Operations role that leverages expertise in stakeholder coordination and process optimization. Dedicated to collaborating with diverse teams, driving efficiency, and supporting organizational goals through structured project execution and administrative leadership. WORK EXPERIENCE

Athlete Sales Associate

Nike, San Francisco 2023-2024

• Delivered a memorable experience to 1,000+ customers in a high-volume retail environment by providing exceptional customer service and offering personalized product recommendations

• Shared product knowledge with customers and entry-level associates, actively seeking educational opportunities to stay updated on Nike products, culture, and sales/service techniques

• Demonstrated versatility by performing various store duties, including operating the cash register, processing shipping and receiving tasks, and setting up visually appealing displays

• Collaborated with the team to ensure efficient execution of daily retail operations, maintaining premium service standards and contributing to smooth store functionality Project & Procurement Analyst

Apple, Cupertino 2022-2023

• Developed project tracking dashboards in Excel and Tableau, streamlining long-term capacity planning and reporting of $10B+ spend

• Led cross-functional coordination across module, substrate, and silicon teams to optimize a $10B+ procurement strategy, ensuring seamless project execution

• Managed 15+ cost forums and capacity planning reviews, aligning project stakeholders across three business units

• Standardized reporting processes for earnings summaries across 5+ vendors, enhancing executive decision-making

Project & Supply Manager (Substrates)

Apple, Cupertino 2021

• Spearheaded the management of 20+ substrates and engaged with 10+ substrate vendors, negotiating pricing and securing optimal contract terms

• Delivered a 16% cost reduction ($22.5M savings) through supplier negotiations and risk mitigation strategies

• Led cross-functional teams to resolve supply chain shortages of 1M+ substrate units, collaborating with engineering, quality, and logistics teams

• Designed and implemented a contract optimization framework improving efficiency and vendor compliance

Global Procurement Strategy Intern

Walmart, Bentonville 2020

• Directed a $2B+ procurement initiative, analyzing vendor relationships to enhance visibility, cost savings, and process alignment

• Led a cross-functional team to assess and streamline supplier segmentation across 5 sourcing teams

• Developed and delivered training programs for procurement teams, improving operational efficiency and system adoption

• Created a supplier prioritization model used to enhance vendor management and procurement decision-making

CONTACT

586-***-****

********@*****.***

Everett, WA

EDUCATION

Bachelor of Arts, 2020

Michigan State University

Major: Supply Chain

Certification

Honors College

SKILLS

• Microsoft Office:

Word, PowerPoint, and

Excel

• Tableau Analytics

• Apple iWork:

Pages, Numbers, and

Keynote

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