Customer Service Data Reporting

ShaDiamond Miller ******************@*******.*** 318-***-****

Summary of Qualifications

Experienced logistics, customer service, and transportation professional with expertise in billing operations, dispatch coordination, freight management, and safety compliance. Demonstrated success in ensuring operational efficiency, regulatory compliance, and customer satisfaction across various industries. Skilled in data reporting and analytics, conflict resolution, and process optimization to achieve organizational objectives. Proven ability to collaborate with stakeholders, foster organizational improvements, and maintain technical accuracy. Key Competencies

Program and Policy Leadership

Data Reporting and Analytics

Operational Efficiency and Process Optimization

Stakeholder Engagement and Collaboration

Technical Credibility and Compliance

Customer Service Excellence

Attention to Detail and Record-Keeping

Conflict Resolution and Team Coordination

Professional Experience

Billing Clerk/Dispatcher

Pratt Industries Shreveport,LA April 2022 – Present Full-time (40+ hours/week)

Summary:

Manages billing and dispatch operations independently, ensuring financial and logistical processes adhere to organizational standards and federal regulations. Delivers precision in freight tracking, data reporting, and stakeholder communication to maintain operational efficiency.

Key Duties and Responsibilities:

Independently manage billing and dispatch functions, ensuring compliance with organizational policies and federal financial standards.

Maintain precise financial records by operating scale house equipment to track and process freight transactions accurately.

Analyze billing data and prepare reports to support decision-making and improve financial oversight.

Coordinate dispatch operations to align with delivery schedules, ensuring seamless logistical operations across departments.

Communicate with internal stakeholders, drivers, and clients to resolve issues and ensure operational efficiency.

Key Achievements:

Streamlined billing processes, reducing errors by 20% and improving transaction accuracy.

Enhanced coordination between dispatch and manufacturing teams, increasing on-time delivery rates.

Created detailed billing records that improved transparency and supported successful audits.

OTR CDL Class A Driver

Werner Enterprises Dallas, TX October 2020 – April 2022 Full-time (40+ hours/week)

Summary:

Safely transported freight across long-haul routes while maintaining regulatory compliance and optimizing delivery schedules. Prioritized safety, documentation, and customer satisfaction to meet organizational objectives.

Key Duties and Responsibilities:

Operated commercial vehicles to transport freight across long-haul routes, adhering to strict federal transportation regulations.

Conducted detailed pre-trip and post-trip vehicle inspections to ensure safety and compliance.

Communicated with dispatch teams to optimize routes and delivery schedules for maximum efficiency.

Maintained detailed logs of mileage, fuel consumption, and delivery confirmations to ensure regulatory compliance.

Ensured timely deliveries while navigating complex logistical challenges. Key Achievements:

Maintained a 100% safety record during employment through adherence to safety protocols and regulatory requirements.

Improved delivery accuracy and client satisfaction through effective communication and logistical planning.

Reduced fuel costs and delivery times by implementing route optimization strategies. Customer Service Representative

Dialog Direct Fort Worth, TX October 2017 – October 2020 Full-time (40 hours/week)

Summary:

Delivered exceptional customer support by resolving account issues, addressing inquiries, and collaborating with internal teams to enhance service quality. Played a key role in training new hires and streamlining customer service workflows. Key Duties and Responsibilities:

Provided front-line customer support by addressing inquiries, resolving complaints, and assisting clients with account-related issues.

Documented customer interactions, escalating unresolved concerns to management for resolution.

Conducted account troubleshooting and provided step-by-step guidance to customers to ensure satisfaction.

Collaborated with internal teams to improve service offerings and address recurring customer issues.

Trained and mentored new hires, sharing best practices to enhance team performance. Key Achievements:

Achieved a customer satisfaction rating exceeding company benchmarks by 15% through personalized service.

Implemented workflow improvements that reduced average call handling time by 10%.

Recognized for exceptional conflict resolution and problem-solving abilities. Sorter

UPS Distribution Carrollton, TX November 2015 – October 2017 Full-time (40 hours/week)

Summary:

Contributed to high-volume package sorting and processing operations, ensuring efficiency and accuracy across the supply chain. Supported team collaboration and maintained strict adherence to safety protocols.

Key Duties and Responsibilities:

Sorted and processed packages within a high-volume distribution center, ensuring timely and accurate routing across the supply chain.

Monitored package integrity and adhered to safety standards to prevent loss or damage.

Collaborated with team members to maintain workflow efficiency and meet strict delivery deadlines.

Identified operational bottlenecks and provided suggestions for improving distribution processes.

Key Achievements:

Increased sorting accuracy by 10%, reducing delivery delays and improving supply chain efficiency.

Consistently exceeded productivity targets while maintaining quality standards.

Enhanced team performance by fostering collaboration and improving task prioritization.

Key Accomplishments Across Roles

Reduced billing transaction errors by 20% at Pratt Industries through streamlined financial processes.

Maintained a 100% safety record at Werner Enterprises by adhering to DOT regulations and company policies.

Increased customer satisfaction by 15% at Dialog Direct through personalized service and proactive issue resolution.

Improved supply chain efficiency at UPS Distribution by enhancing sorting accuracy and reducing delays.

Certifications and Licenses

Class A CDL

Hazmat Endorsement

Double/Triples Endorsement

Tanker Endorsement

Air Brake Endorsement

X Endorsement

Education

Southwood High School

Shreveport, LA August 2011 – May 2015

Diesel Driving Academy

Shreveport, LA October 2020 – April 2021

Remington College

Shreveport, LA January 2022 – June 2023

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