Customer Service Security Officer
Resume:
J M
Jaden Major
Professional Summary
Dynamic Security Officer with a proven track record at Walden Security, skilled in incident reporting and emergency response. Recognized for exceptional customer service and maintaining a safe environment through proactive risk assessment. Strong attention to detail and problem-solving abilities ensure effective threat management and guest satisfaction. Retail professional with reputation for maintaining high standards in inventory management and store organization. Known for effectively supporting store operations through precise stock handling and shelf stocking. Strong focus on team collaboration and achieving results, with reliable flexibility to adapt to shifting priorities. Proficient in product placement, inventory control, and customer service, valued for reliability and efficiency.
Work History
Walden Security - Security Officer
Charlotte, NC
01/2023 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
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Checked and verified photo identification prior to granting facility access.
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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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● Reported suspicious activities and persons to law enforcement. Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
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*****.*****@******.***
Charlotte, NC 28216
Skills
● Report writing
● Incident reporting
● Security guard license
● General security
● Hazardous materials response
● Emergency evacuation procedures
● Active shooter training
● Guest services
● Customer focus
● Work orders
● Supply management
● Problem-solving
● Teamwork and collaboration
● Strong work ethic
● Attention to detail
● Time management
● Problem-solving abilities
Education
06/2019
Major Clean - Carpet Cleaner
Charlotte, NC
02/2022 - 01/2023
Frito-Lay - Selector
Charlotte, NC
02/2020 - 02/2022
Atrium Healthcare - Stocker Associate
Charlotte, NC
02/2018 - 02/2020
Auntie Anne's Pretzels - Customer Service Cashier
Charlotte, NC
01/2016 - 01/2018
Operated in equipment safely and took care to watch out for children and pets.
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Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
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Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
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Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
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Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
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Performed inventory control, such as counting, and stocking merchandise.
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● Consistently lifted materials weighing as much as [Number] pounds.
● Maintained effective team member communication.
Blocked and faced products on displays and shelves in accordance with company policy.
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Maintained a clean and organized workspace, promoting a welcoming environment for customers.
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Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Processed customer orders and accurately handled payment transactions.
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Hopewell High School
Charlotte, NC
High School Diploma
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