Human Resource Customer Service
Resume:
RESUME
Maryam (Mary) Tajali Mirsayar
ADDRESS: *** ********** ***, *********, ** 32904
EMAIL: ************@*****.*** ; CELL: 713-***-**** HIGHLIGHTS
Master’s degree in Human Resource Development from Texas A&M University, College Station, Texas
GPA: 4/4
U.S. Citizen
6+ years of work experience
Professional Summary
• Dedicated HR assistant with a solid understanding of human resource practices and office administration.
• Experienced in data entry, file management, customer service, and maintaining confidentiality.
• Skilled in organization and time management, supporting HR managers with recruitment, record maintenance, and payroll processing.
• Proficient in providing clerical support to employees and assisting with human resource development, organizational changes, and employee training.
• Experienced in providing academic advising support, assisting students with course selection, scheduling, and navigating institutional policies to promote student success. Core Qualifications
• In-depth knowledge of human resources policies and procedures
• Experience managing the staffing process, including recruitment, interviewing, hiring, and onboarding
• Strong ability to manage multiple projects efficiently
• Expertise in bookkeeping and financial record-keeping
• Proficiency in office administration and organizational operations
• Excellent time management and multitasking skills
• Strong customer service and interpersonal communication abilities EDUCATION
Texas A&M University, College Station, TX, USA
Master of Science in Human Resource Development (HRD) (May 2020)
• GPA: 4.0/4.0
Tehran Shargh Azad University, Tehran, Iran
Bachelor of Science in Social Communications Science – Public Relations (April 2012)
• GPA: 3.7/4.0
News College of Tehran, Tehran, Iran
Associate Degree in Journalism (August 2004)
• GPA: 3.8/4.0
RESUME
Resume, page 2/3
AWARDS
CLED GR DT Scholarship – Texas A&M University (2019 & 2020) Awarded a total of $4,000
Texas Aggie Graduate Grant – Texas A&M University (2018, 2019, 2020) Awarded a total of $9,500
EMPLOYMENT:
Kohl’s, College Station, TX, USA
Customer Service (Dec. 2019 – Jan. 2020)
Texas A&M University, College Station, TX, USA
Student Worker (Jan. 2017 – May 2020)
• Provided academic advising support,
• Assisted in library operations,
• Contributed to university photography projects.
Kahrizak Charity Foundation (NGO), Karaj, Iran
Public Relations Clerk & HR Assistant (Aug. 2011 – Aug. 2013)
• Managed public relations activities and assisted with HR tasks, including recruitment and employee records.
Afarinesh Newspaper, Tehran, Iran
Journalist & Photographer (Social Science) (Oct. 2008 – Aug. 2011)
• Researched, wrote, and edited articles on social issues, while capturing relevant photographs for publication.
Freelance Journalist, Tehran, Iran
Part-Time Contributor (Oct. 2004 – Oct. 2008)
• Wrote articles for various newspapers and journals, including Rah-e-Mardom Newspaper and Shaparak.
SKILLS
• Software Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint), QuickBooks
• HR & Administrative Skills: Recruitment & selection, HR data and analytics, record management, bookkeeping
• Communication & Research: Strong writing and communication skills, research & literature review on HR topics
• Project & Crisis Management: Ability to manage multiple projects, crisis management, organizational leadership
• Collaboration & Interpersonal Skills: Teamwork, collaboration, strong interpersonal skills
• Technical & Office Tasks: Filing records and documents, scanning and copying
• Creative Skills: Photography
RESUME
Resume, page 3/3
RESEARCH EXPERIENCE
• Organizational Change & Development: Studied the impact of change in organizations and strategies for effective transitions.
• Workplace Diversity: Researched diversity and inclusion practices in professional settings.
• Adult Learning in Organizations: Explored strategies for enhancing adult learning and professional development within organizations.
• E-Learning & Training Development: Investigated the effectiveness of online training programs for employees.
• Interdisciplinary Collaboration in Welfare Systems: Analyzed the collaboration between public relations centers, human resource development departments, and other organizations to improve the welfare system at Kahrizak Charity Foundation (NGO), Iran.
• Journalistic Research in Social Sciences: Authored and published over 1,000 articles on social science topics, including family issues, divorce, marriage, and child welfare, in various newspapers and magazines such as Afarinesh Newspaper, Rah-e-Mardom Newspaper, Shaparak Newspaper, Kanoon-e-Khanevadeh Magazine, Donya Magazine, Ahang-e-Zendegi Magazine, and Payam-e-Zaman Magazine.
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