Accounts Receivable Success Manager

Debra Sallaz

************@*****.***

760-***-**** linkedin.com/in/debbie-sallaz-b1931832

Summary

Dynamic Customer Success Manager with a proven track record of fostering strong client relationships, optimizing account processes, and driving customer satisfaction. Adept at troubleshooting issues, streamlining workflows, and proactively implementing solutions to enhance service delivery. Passionate about creating lasting partnerships through clear communication, strategic problem-solving, and customer advocacy.

Experience

Customer Service Liaison-Key Account

Nordson Corporation -Aug 2021 - Present

• Provide end-to-end account management for key customers, ensuring seamless order processing through SAP.

• Develop proactive solutions to enhance customer experience and optimize processes, documenting workflows in Microsoft OneNote.

• Serve as the primary point of contact for issue resolution through C4C ticketing system, driving efficiency and satisfaction.

• Manage diverse customer requests, including pricing, product concerns, warranties, returns, and expedite requests, maintaining a high level of responsiveness.

Accounts Receivable Liaison- AR/SalesTeam

• Collaborate with customers and internal teams to resolve payment discrepancies, fostering positive relationships and financial accuracy.

• Track and report accounts receivable trends, ensuring timely and efficient resolution of past-due accounts.

Senior Development Officer

Solutions for Change -Jan 2017 - Aug 2021

• Built and maintained strong donor relationships, increasing funding by 44% through strategic engagement initiatives.

• Created innovative communication strategies, including personalized outreach and virtual tours, to strengthen donor connections.

• Developed impactful presentations for community groups, enhancing awareness and engagement.

Accounting Officer

Port Brewing and The Lost Abbey -Apr 2015 - Dec 2016

• Managed accounts payable and accounts receivable, ensuring timely and accurate financial transactions.

• Led inventory analysis and contract reporting using Microsoft Excel.

• Processed payroll via ADP, maintaining strict compliance and accuracy.

• Conducted cash reconciliation and deposits, achieving a 100% accuracy rate.

• Developed various financial cost analysis reports to enhance business decision- making.

Office Manager

Unimed Specialty and Supply- Sep 2011 - Aug 2013

• Oversaw customer interactions and administrative functions, ensuring smooth operations and strong client satisfaction.

• Managed inventory control, purchasing, and shipping, optimizing efficiency and service delivery.

Financial Analyst

New United Motors- Jan 1991 - Jan 1996

• Managed a self-insurance program for a 4,000-member company, ensuring compliance and cost efficiency.

• Conducted parts pricing development and profit margin analysis to optimize financial performance.

• Led annual budget preparation and variance analysis, supporting financial planning.

• Oversaw royalty calculations totaling $8M, ensuring contractual compliance.

• Provided financial insights for a $42M automotive plant, enhancing operational efficiency.

Education & Certifications

• California State University, Chico Bachelor's Degree in Business Administration – Finance

• Solutions for Change Servant Leadership Training, Levels 1 & 2 Skills

• Customer Relationship Management • Process Optimization • SAP & Salesforce • Problem-Solving & Critical Thinking • Communication & Negotiation • Strategic Planning • Account Management • Time Management

Contact this candidate