Regulatory Compliance Account Manager

Lauren Jordan

Foley, AL ***** 228-***-**** *******.******@*****.***

Professional Summary

Detail-oriented and dependable administrative professional with over a decade of experience in regulatory compliance, DOT registration, and operational support. Skilled in processing federal filings, managing databases, and communicating effectively with clients and internal teams. Brings strong organizational skills, problem-solving abilities, and a track record of supporting complex compliance processes.

Skills

- Regulatory Compliance: Federal DOT Registration, Permitting, Quarterly & Annual Filing

- Administrative Expertise: Office Support, Document Preparation, Application Review

- Technical Skills: Microsoft Office Suite, Google Workspace, Database Management

- Soft Skills: Critical Thinking, Multi-tasking, Communication, Attention to Detail Certifications

- MS Property & Casualty Insurance License (November 2017 – April 2021)

- TWIC Card (Active)

Work Experience

Licensing & Permit Services Division Lead

Transportation Compliance Services, USA Inc., Biloxi, MS January 2021 – Present

- Issued and reviewed various federal DOT permits in compliance with FMCSA guidelines.

- Responded to client inquiries, explained registration procedures, and ensured accuracy of submitted applications.

- Maintained up-to-date records in internal databases and processed quarterly filings and annual registration renewals.

- Developed the Licensing & Permits Division and led its growth into a profitable, revenue-generating department.

- Collaborated across departments and supported clients through audit preparations. Commercial Account Manager

Betz Rosetti & Associates, Gulfport, MS July 2017 – December 2020

- Reviewed client applications and assessed eligibility for commercial policies.

- Answered service inquiries, resolved administrative issues, and processed renewals.

- Managed the end-to-end insurance claims process, providing updates and resolution support to clients.

- Accurately maintained data and produced required reports.

- Explained detailed policies in clear, understandable terms to clients. Administrative Assistant (Remote) / Server

Shaggy's Gulfport Beach, Gulfport, MS November 2018 – October 2020

- Performed clerical tasks such as preparing forms, logs, and supply tracking.

- Maintained records for administrative and operational use.

- Supported front-of-house staff and ensured high-quality interaction in a fast-paced setting. Paralegal / Litigation Lead

Davis & Crump, PC, Biloxi, MS August 2014 – July 2017

- Interfaced with clients and managed high volumes of case files and deadlines.

- Prepared correspondence and legal documentation, reviewed records, and scheduled key activities.

- Assisted in coordinating with external entities such as courts and settlement groups. Office Manager

Harding Enterprises, Poplar Bluff, MO May 2011 – August 2014

- Oversaw office inventory, maintained internal filing systems, and processed employee documentation.

- Scheduled appointments, organized internal operations, and monitored supply levels.

- Maintained communication with clients, vendors, and internal stakeholders. Education

- Coursework Toward Associate’s Degree, Mississippi Gulf Coast Community College, Gulfport, MS

- High School Diploma, Gulfport High School, Gulfport, MS

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