Member Service Representative II
Resume:
Latonya Caine
********@*****.*** Sacramento, Ca 678-***-****
RELEVANT EXPERIENCE
Schools First Federal Credit Union 08/2024- Current
Member Solutions Representative
●Provides exceptional support and service to members including opening new accounts and providing information about our services.
●Troubleshoot in response to account related requests and complaints from members.
●Processing transactions for 60+ members daily.
●Provide World Class Customer Service by putting Members first and doing work with integrity.
●Cash handling teller transactions when needed.
●Process auto and personal loans along with credit card applications
●Submit in fraud disputes
Credit Union of Georgia 04/2022 – 07/2024
Operations Representative
●Ownership of our credit and debit card system including processing cards and troubleshooting related issues.
●Creating daily reports, delivering customer service to members via phone, and various administrative tasks.
●Collaborate with other departments to create customer solutions.
Member Solutions Representative
●Provides exceptional support and service to members including opening new accounts and providing information about our services.
●Troubleshoot in response to account related requests and complaints from members.
●Processing transactions for 60+ members daily.
Delta Dental Insurance Company 01/2020- 04/2022
Customer Advocate
●Provided support and solutions to team members to meet the organization's mission.
●Utilized contact tracking functionality to follow up on open calls to ensure resolution is achieved within standards.
●Responded to complex inquiries from dental and vision members, professionals, groups, and brokers.
Regional Finance 10/2018-12/2019
Assistant Manager
●Maintained and managed all store operations to ensure all transactions in accordance with the company and state operating procedures.
●Increase store profitability.
Prepared and analyzed company reports and communicated information as necessary to various levels of management.
Security Finance 07/2016-10/2018
Senior Assistant Manager
●Maintained and managed all store operations to ensure all transactions in accordance with the company and state operating procedures.
●Increase store profitability.
●Prepared and analyzed company reports and communicated information as necessary to various levels.
EDUCATION
Strayer University
Master of Science - Human Resources Management Expected Grad Date: July 2025 Bachelor of Science - Business Administration June 2024 SKILLS
●Software: Google Suite, Zoom, Microsoft Office Suite, Mac OS, Slack
●Databases: Oracle
REFERENCES
Yolanda Jackson – Coworker/friend
Email: ********@*****.***
School Counselor
Asante Bells – Coworker/friend
Email: *********@*****.***
Senior Business Analyst
Kaprelle Redden- Manager
Email: *********@******.***
Manager
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