Customer Service Assistant Manager

Cindy Youngblood

*******************@*****.*** 678-***-**** Atlanta, GA

SUMMARY

Seeking Assistant Manager role with 34 years of experience in retail and food service management. Proven track record as Assistant Manager at McDonald's, Michael's Deli, and CVS Pharmacy, excelling in inventory control, budgeting, and team leadership. Skilled in customer service, financial processes, and ensuring operational excellence through quality assurance and inventory management.

WORK EXPERIENCE

Filet of Chicken

Filet of Chicken Aug 2024 - Present

• Oversees the preparation and cooking of chicken dishes, ensuring quality and consistency in line with company standards and customer expectations.

McDonald's

Assistant Manager Feb 2014 - Aug 2016

• Oversaw daily operations, managed staff scheduling, and ensured exceptional customer service to enhance operational efficiency and drive sales growth at McDonald's. Michael's Deli

Assistant Manager Nov 2010 - Feb 2014

• Coordinated daily operations and managed a team of staff to ensure efficient service delivery and customer satisfaction at Michael's Deli.

CVS Pharmacy

Assistant Manager Aug 1993 - Nov 2010

• Managed daily operations and supported the store manager in overseeing staff performance, inventory control, and customer service excellence to ensure a seamless and efficient retail environment at CVS Pharmacy. Dollar General

Manager Sep 1988 - Aug 1993

• Led a team in executing daily operations, including inventory management, staff scheduling, and customer service, to ensure the efficient functioning of the store and achievement of sales targets at Dollar General. Piggy Wiggly

Office Manager Jan 1983 - Sep 1988

• Managed daily office operations and administrative functions, including scheduling, correspondence, and supply inventory, to ensure a smooth and efficient workplace environment at Piggy Wiggly. EDUCATION

Coffee High School

General Studies, General Studies

1985

South Georgia College

General Studies, General Studies

1986

CERTIFICATIONS

OSHA

Serve Safe

CPR

First Aid

SKILLS

Cash Register Operations • Inventory Control Procedures • Budgeting and Finance • Plan-O-Grams • Customer Service • Merchandise Expertise • Product Promotions • Client and Vendor Relations • Executive Team Leadership • Trained and Developed Sales Team Associates in Products Selling Techniques and Procedures • Administered Financial Processes Including Accounts Payable Account's Receivable • Managing Accounting Office and Updating Customer Service Files • Deposits Counting Down Safe Ordering Store • Mark Downs and Damages • Ensure Store Is Prepared for Internal Audits Through Analysis and Preparation of Quality Assurance and Inventory Statistics

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