Information Technology Director

Daniel Lissek

Highlands Ranch, CO ***** 720-***-**** **.******@*****.*** www.linkedin.com/in/dan-lissek

Director, Information Technology

CAREER SNAPSHOT

Information Technology leader, with over 25 years of progressive, strategic, and innovative experience in leading technology activity and teams while aligning with company goals and financial planning.

Successful track record of increasing GTM product adoption by 45% and reducing systems costs by 28%.

Expertise in strategic Operations innovation, budget development, and stakeholder engagement.

Committed to driving efficiency through innovative solutions and effective team leadership, poised to bring valuable insights to enhance IT initiatives within an organization.

STRENGTHS & COMPETENCIES

Artificial Intelligence - Budget - Change Management - Coaching - Communication - Cybersecurity -

Data Analytics - DevOps - Digital Transformation - Go To Market - Incident Management - Innovation -

Jira - Leadership - MacOS - Microsoft Azure - MS Mobile Devices - Operations - MS PowerBi – MS Windows -

Networking/Infrastructure - Problem Solving – Procurement - Product Management - Project Management -

ServiceNow - Smartsheet - Solutions - Strategic Thinking - Tableau - Vendor Management - Team Building

PROFESSIONAL EXPERIENCE

Senior Director, Information Technology & Product 04/2018 – 10/2024

Epiq Global - Remote office

Orchestrated business unit technology support, strategy, solutions and systems, six team members, and 18 third-party providers. Increased efficiency via tools, processes, and reporting analytics to add 15 customers and 250 field specialists. Developed and implemented $3M budget, processes, IT annual operating plan including a revised comprehensive workflow solution, sourcing/procurement, and incident management.

Leadership and oversight of the four-person product delivery team across two project managers, two SMEs, and three technology analysts/BI reporting driving a 45% increase in product adoption.

Led stakeholder engagement and the ServiceNow Software Development Lifecycle and delivery including an effective communication plan both externally and internally.

Actively managed the scope of technology solutions, cybersecurity, AI, support, servers, applications, systems, infrastructure, telecom, identity management, and products for the 1900 person business unit across three operational groups and 160 customers with 475 locations, across twenty workstream projects.

Defined, developed, and maintained annual and three-year technical operation plans for the life of data, products, reports/KPIs, and aligned 160 customer Service Level Agreements (SLAs) with standard operating procedures (SOPs) and over 65 base reports.

Project and Product sponsorship, leadership, and management for innovation, insights. Integrated vendors and procurement, compliance, risk, while meeting and exceeding executive leadership, sales, and customer SLAs and setting pathways for 80% adoption success with three simultaneous customization projects completed on average.

Developed and implemented budget, processes, and IT annual operating plan, including a comprehensive workflow solution, reducing operational costs by 17% in 2023, and 26% in 2024.

Partnered with Sales and Operations teams to address customer feedback and drive high-priority escalated customer or operations service specialist’s issues to resolution – average of four per quarter.

Director, Information Technology 02/2013 – 04/2018

Farm Credit Council Services - Greenwood Village, CO

Oversaw technology operations, support, strategy, systems, technology staff, and third-party providers. Provided strategic direction and leadership for all technology initiatives within a professional services and insurance organization, overseeing planning, development, implementation, incident management, project and product management, forecasting, innovation, telecom, cybersecurity, reporting, applications and databases, infrastructure, servers, and budgeting.

Implemented process improvements that resulted in a 28% reduction in infrastructure and end-user costs while increasing system reliability and user satisfaction.

Managed three+ per quarter, large project lifecycles from conception to completion, ensuring timely delivery and alignment with business objectives.

Oversaw budgeting, procurement/sourcing, and forecasting processes, optimizing resource allocation and reducing departmental expenditures by 12% in 2016 and 19% in 2017.

Led a two-person internal team with a four-person external managed services team in the deployment and support of IT systems, enhancing network accessibility and performance across the organization.

Collaborated with internal departments to analyze complex business needs and recommend innovative technical solutions – averaged three per year.

2nd Quarter, 2017, Employee Excellence Award winner.

2014 Employee of the Year.

3rd Quarter, 2013, Employee Excellence Award winner and nominated for 2013 Employee of the Year.

Director of IT Operations 03/2012 – 11/2012

Brownstein Hyatt Farber Schreck, LLP – Denver, CO

Led the transformation of technology infrastructure and user experience for a law firm with 500 users, 12 offices.

Negotiated vendor contracts and pricing, achieving significant cost savings of 37% while enhancing service delivery – sourcing and procurement.

Managed tasks and $12M budget for nine major projects, ensuring effective allocation of resources and adherence to financial goals – servers, storage, telecom, switches/routers from on-prem to two data centers.

Directed the implementation of end-user laptop (updating MS Windows and introduction Apple iOS) and desktop technology solutions (525) that improved operational efficiency by 12% and user satisfaction increased 45% across the organization.

Provided weekly and on-demand executive KPI reporting on project progress and budget status, facilitating informed decision-making at the leadership level.

Chief Information Officer & Director of IS 04/2001 – 02/2012

Holme Roberts & Owen / Bryan Cave HRO – Denver, CO

Developed and executed the department strategy, ensuring business continuity and alignment with organizational goals. Oversaw project delivery (typically 5-7 concurrent) while establishing secure, reliable, and financially sound IT operations of 40 team members.

Orchestrated the integration of Holme Roberts & Owen’s IT systems with Bryan Cave’s following a merger, ensuring seamless connectivity and operational efficiency.

Directed the rapid integration of telephone, mobility, and email systems, achieving full functionality within 90 days.

Managed over 50 IT vendor contracts and agreements, sourcing, and procurement processes.

Reduced IT operational expenditures by 25% through strategic consolidation and contract negotiations, enhancing overall functionality.

Led the re-architecture of network facilities for a hosted data center, reducing complexity and cutting annual costs by 15% while improving availability by 17% and flexibility for remote office growth and expansion.

Achieved over 99.999% infrastructure availability for nine consecutive years, ensuring reliable IT services.

Strategy, Leadership, Incident Management, Innovation, Delivery, Budget, Communication Systems, Project Management, Approval, Manager Mentorship, Vendors and Procurement, and Cybersecurity.

Recognized as Employee of the Year in 2006, with four team members also awarded under my leadership.

Director, Network Services 03/1999 – 04/2001

NuTechs, Inc. – Bloomfield Hills, MI

Managed the corporate networking infrastructure, intranet, and desktop systems for an IT consulting and solutions company.

Supervised a team of 12 field consultants, ensuring high-quality service delivery and project execution.

Analyzed, tested, and deployed field consultant software and systems (15), enhancing operational efficiency.

Supported and implemented 65 client networks, delivering tailored solutions to meet specific business needs.

Regional Director, Systems Integration 04/1993 – 03/1999

Schmitt-Sussman/Creditor Resources, Inc. – Farmington, MI

Led the analysis, configuration, and implementation of networking and loan automation systems for credit union clients, enhancing their loan volume and insurance coverage.

Developed new business opportunities by conducting needs analyses related to credit life insurance and networking solutions – averaged 4 per year.

Supported and implemented 18 Michigan client networks, ensuring seamless integration and functionality.

Improved operational efficiency for seven to twelve credit union loan origination workflows and 20+ supporting documents, driving increased productivity and service offerings.

MIS Manager 05/1990 – 09/1992

Kitch, Drutchas, Wagner, Denardis & Valitutti, PC – Detroit, MI

Designed and implemented a 25-user Novell NetWare 3.11 LAN, enhancing network functionality and user access.

Developed and maintained IT budgets, ensuring efficient resource allocation and cost management.

Provided ongoing support for IT operations, improving overall system reliability and user satisfaction.

Senior Regional Support Representative 12/1987 – 05/1990

Barrister Information Systems, Corp. – Detroit, MI

Installed, trained, and supported new and existing law firm customer’s computer software and hardware systems for 12 Michigan customers.

National Application Support Representative of the year, 1989.

EDUCATION AND INSIGHTS

Canisius University, Buffalo NY, 8/1983 – 6/1987

B.S., Management Information Systems

Involvement

LinkedIn Learning, Harvard Business Online, and other courseware spanning technical, leadership, management, strategy, personal development

ITIL Foundation, 2014

Competitive Youth Soccer Coach

Guest speaker at 2005 Cisco Systems National Sales Event highlighting VoIP decision and installation

Microsoft - Microsoft Certified Systems Engineer (MCSE), 2000

Novell - Certified NetWare Engineer (CNE), 1995

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