Delisa Hatfield
Delisa Hatfield
Russell Springs, KY 42642
Phone: 229-***-**** Email: *****************@*****.*** PROFESSIONAL SUMMARY
Organized and proactive Virtual Assistant with over 10 years of experience in administrative support, customer service, bookkeeping, and document management. Proven ability to manage multiple priorities in fast-paced environments with precision and confidentiality. Tech-savvy, dependable, and detail-oriented with excellent communication and time management skills. KEY SKILLS
- Calendar & Email Management
- Invoice & Payment Processing
- Customer Support (Phone, Email, Chat)
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- Data Entry & File Management
- QuickBooks, Bookkeeping Basics
- Soft Skills: Emotional Intelligence, Reliability, Adaptability PROFESSIONAL EXPERIENCE
Accounts Payable/Receivable Clerk
Eufaula Water Works Eufaula, AL Jan 2015 Present
- Manage over 3,000 customer accounts including billing, payments, and service setup/termination
- Process customer payments (cash, check, credit), issue receipts, and reconcile daily deposits
- Review aging accounts and coordinate follow-ups to ensure timely collections
- Prepare invoices, match purchase orders, and maintain accurate transaction records
- Ensure confidentiality and accuracy of all financial documentation Bookkeeping Assistant
Charlie Belflower, CPA Georgetown, GA Aug 2012 Jun 2014
- Reconciled bank and payroll records and processed payroll in compliance with deadlines
- Filed returns for clients at local, state, and federal levels with accuracy Page 1
Delisa Hatfield
- Maintained confidential records and ensured data security and privacy
- Provided administrative support including documentation and filing Tax, Tag, and Title Clerk
Clay & Quitman Counties Georgetown, GA Aug 2009 Jun 2012
- Collected tax payments and issued receipts for motor vehicles and property
- Processed tag and title paperwork and ensured DMV compliance
- Organized legal documents and supported property transfers efficiently
- Conducted research for tax sale preparation and accuracy in public records EDUCATION & CERTIFICATION
Diploma in Business Office Technology
Albany Technical College Albany, GA
Professional Certification
Completed multiple professional development courses via Coursera (Soft Skills, Emotional Intelligence, Microsoft Excel & Word, Bookkeeping Basics)
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