Administrative Support Virtual Assistant

Delisa Hatfield

Delisa Hatfield

Russell Springs, KY 42642

Phone: 229-***-**** Email: *****************@*****.*** PROFESSIONAL SUMMARY

Organized and proactive Virtual Assistant with over 10 years of experience in administrative support, customer service, bookkeeping, and document management. Proven ability to manage multiple priorities in fast-paced environments with precision and confidentiality. Tech-savvy, dependable, and detail-oriented with excellent communication and time management skills. KEY SKILLS

- Calendar & Email Management

- Invoice & Payment Processing

- Customer Support (Phone, Email, Chat)

- Microsoft Office Suite (Word, Excel, Outlook)

- Google Workspace (Docs, Sheets, Drive)

- Data Entry & File Management

- QuickBooks, Bookkeeping Basics

- Soft Skills: Emotional Intelligence, Reliability, Adaptability PROFESSIONAL EXPERIENCE

Accounts Payable/Receivable Clerk

Eufaula Water Works Eufaula, AL Jan 2015 Present

- Manage over 3,000 customer accounts including billing, payments, and service setup/termination

- Process customer payments (cash, check, credit), issue receipts, and reconcile daily deposits

- Review aging accounts and coordinate follow-ups to ensure timely collections

- Prepare invoices, match purchase orders, and maintain accurate transaction records

- Ensure confidentiality and accuracy of all financial documentation Bookkeeping Assistant

Charlie Belflower, CPA Georgetown, GA Aug 2012 Jun 2014

- Reconciled bank and payroll records and processed payroll in compliance with deadlines

- Filed returns for clients at local, state, and federal levels with accuracy Page 1

Delisa Hatfield

- Maintained confidential records and ensured data security and privacy

- Provided administrative support including documentation and filing Tax, Tag, and Title Clerk

Clay & Quitman Counties Georgetown, GA Aug 2009 Jun 2012

- Collected tax payments and issued receipts for motor vehicles and property

- Processed tag and title paperwork and ensured DMV compliance

- Organized legal documents and supported property transfers efficiently

- Conducted research for tax sale preparation and accuracy in public records EDUCATION & CERTIFICATION

Diploma in Business Office Technology

Albany Technical College Albany, GA

Professional Certification

Completed multiple professional development courses via Coursera (Soft Skills, Emotional Intelligence, Microsoft Excel & Word, Bookkeeping Basics)

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