Customer Service Rep

*** ***** ******, *** *, LAKE CITY, UNITED STATES, 29560 •

************@*****.*** • 843-***-****

KNEQUABIA GRAHAM

Customer Service

PROFESSIONAL SUMMARY

Customer Service professional with over 2 years of experience in enhancing client satisfaction and loyalty through efficient problem-solving and collaborative teamwork. Demonstrates strong skills in data analysis, time management, and adaptability, utilizing CRM tools to gain valuable customer insights. Committed to fostering positive relationships and delivering exceptional service quality, with a focus on continuous improvement and swift resolution of complex issues. EMPLOYMENT HISTORY

CUSTOMER SERVICE REP 2025

Monster Reservation Group Myrtle Beach,S.C

PATIENT CARE TECH. Nov 2023 - 2024

Tender Home Health Care Florence,S.C

CUSTOMER SERVICE REP 2023 - 2024

Startek Myrtle Beach S.C

SKILLS

Problem Solving, Sales Techniques, Time Management, Adaptability, Data Analysis. EDUCATION

DIPLOMA 2009 - 2012

Lake City High School Salt Lake City

Graduated with honors

Resolved customer inquiries efficiently, enhancing satisfaction and loyalty. Managed high-volume calls, achieving a notable reduction in response time. Implemented feedback systems, leading to improved service quality. Collaborated with team to address complex issues, ensuring swift resolutions. Utilized CRM tools to track interactions, resulting in better customer insights. Delivered exceptional customer support, fostering positive relationships and enhancing client retention through attentive service.

Resolved customer inquiries efficiently, leading to noticeable improvements in satisfaction ratings and loyalty metrics. Assisted patients with daily activities, enhancing comfort and care quality. Monitored vital signs, ensuring prompt response to health changes. Collaborated with healthcare team to improve patient outcomes. Utilized medical equipment effectively, reducing errors in patient care. Provided compassionate assistance to patients, fostering trust and enhancing their overall care experience. Addressed customer inquiries, improving satisfaction and reducing response time by 12%. Resolved complex issues, enhancing team efficiency and achieving higher customer retention. Utilized CRM tools to track interactions, leading to streamlined processes and better service. Collaborated with team to handle high-volume calls, ensuring seamless customer experiences. Provided exceptional customer service by addressing inquiries and resolving issues, resulting in enhanced customer satisfaction.

Contact this candidate