Customer Service Administrative Assistant
Resume:
MARIANELA PEÑA
***************@*****.***
Bilingual: English & Spanish
Professional Summary
Motivated and bilingual professional with over 3 years of customer service experience—including roles at Cricket Wireless and Hilton Hotels & Resorts—and 1 year as a bilingual English-Spanish interpreter. Highly organized and experienced as an administrative assistant and quality analyst, with a focus on delivering excellence and consistency. Skilled in multitasking, communication, remote support, and digital tools. Currently pursuing a degree in Software Engineering to further enhance technical and analytical abilities. Ready to bring dedication and a positive attitude to your team. Work Experience
**Virtual Assistant (Freelance)**
2019 – 2020
- Provided remote administrative support including calendar management, scheduling, and email communication.
- Maintained well-organized digital records and supported client relations.
- Demonstrated strong time management and attention to detail in all tasks.
**Customer Service Representative**
Teleperformance – Clients: Cricket Wireless & Hilton Hotels & Resorts 2020 – 2023
- Handled high-volume bilingual customer interactions across telecom and hospitality sectors.
- Delivered empathetic, efficient service for billing, reservations, and account issues.
- Achieved high first-contact resolution rates and customer satisfaction.
**Quality Analyst**
2023 – 2024
- Evaluated customer service interactions for quality assurance and compliance.
- Identified improvement areas and provided constructive feedback to agents.
- Collaborated with management to ensure consistent service excellence.
**Bilingual Interpreter (English–Spanish)**
CyraCom International – Remote
2024 – 2025
- Facilitated clear and accurate communication in English and Spanish across medical, legal, and customer service scenarios.
- Maintained confidentiality and professionalism under pressure.
- Ensured precise interpretation in fast-paced, time-sensitive calls. Education
Pursuing a Bachelor’s Degree in Software Engineering In Progress – Online Program
Certifications
- Customer Service Training Course (2021)
- Office Package (Microsoft Word, Excel, PowerPoint)
- Remote Communication & Support Tools (Google Workspace, Zoom, etc.) Skills
- Fluent in English and Spanish
- Customer service & interpretation
- Quality analysis & performance evaluation
- Organizational & administrative support
- Fast and accurate typing
- Tools: Google Docs, MS Word, Excel
- Time management & multitasking
- Independent work & team collaboration
- Strong communication & problem-solving
Availability
Ready to start immediately.
Contact this candidate