Customer Service Security Officer

Aiyana

McNeal

Washington, DC USA // 202-***-**** // ******.******@*****.***

PROFILE Dedicated and efficient professional with a proven track record of organizational efficiency and productivity improvements. Skilled in customer service, team leadership, and problem-solving. Adept at managing sales transactions, inventory, and providing exceptional customer experiences. EXPERIENCE

SECURITY OFFICER

ALLIED UNIVERSAL // WASHINGTON, DC // JULY 2024

• Communicated effectively with customers and employees.

• Demonstrated high levels of patience and composure in difficult situations.

• Showed empathy and respect at all times.

• Identified and resolved problems efficiently.

• Adapted strategies and embraced change.

• Maintained professionalism and confidence.

• Engaged in continuous learning.

• Provided immediate assistance when needed.

CUSTOMER SERVICE REPRESENTATIVE

LAST STOP // WASHINGTON, DC // MARCH 2022

• Answered customer inquiries about products and services.

• Assisted with product selection and processed sales transactions.

• Provided price adjustments on previously purchased merchandise.

• Informed customers about new products and promotions.

• Maintained a neat appearance and professional demeanor.

• Assisted with inventory with management and organized merchandise.

• Performed clerical task such as maintaining sales records.

• Provided information regarding shipping costs and processed online orders.

• Demonstrated product features and benefits to customers. EDUCATION

MAYA ANGELOU PUBLIC CHARTER SCHOOL

High School Curriculum // Washington, DC // 2022

HIGH SCHOOL DIPLOMA

SKILLS Quality Customer Service // Fast Learner // Effective Communicator // Time Management // Data Analysis // Problem Solving // Point of Sale (POS) Systems // Cash Management // Resolving Customer Complaints L ICENSES

Esthetician License, 2023

Hair Academy 2, Temple Hills, MD

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