Aiyana
McNeal
Washington, DC USA // 202-***-**** // ******.******@*****.***
PROFILE Dedicated and efficient professional with a proven track record of organizational efficiency and productivity improvements. Skilled in customer service, team leadership, and problem-solving. Adept at managing sales transactions, inventory, and providing exceptional customer experiences. EXPERIENCE
SECURITY OFFICER
ALLIED UNIVERSAL // WASHINGTON, DC // JULY 2024
• Communicated effectively with customers and employees.
• Demonstrated high levels of patience and composure in difficult situations.
• Showed empathy and respect at all times.
• Identified and resolved problems efficiently.
• Adapted strategies and embraced change.
• Maintained professionalism and confidence.
• Engaged in continuous learning.
• Provided immediate assistance when needed.
CUSTOMER SERVICE REPRESENTATIVE
LAST STOP // WASHINGTON, DC // MARCH 2022
• Answered customer inquiries about products and services.
• Assisted with product selection and processed sales transactions.
• Provided price adjustments on previously purchased merchandise.
• Informed customers about new products and promotions.
• Maintained a neat appearance and professional demeanor.
• Assisted with inventory with management and organized merchandise.
• Performed clerical task such as maintaining sales records.
• Provided information regarding shipping costs and processed online orders.
• Demonstrated product features and benefits to customers. EDUCATION
MAYA ANGELOU PUBLIC CHARTER SCHOOL
High School Curriculum // Washington, DC // 2022
HIGH SCHOOL DIPLOMA
SKILLS Quality Customer Service // Fast Learner // Effective Communicator // Time Management // Data Analysis // Problem Solving // Point of Sale (POS) Systems // Cash Management // Resolving Customer Complaints L ICENSES
Esthetician License, 2023
Hair Academy 2, Temple Hills, MD