Customer Service Administrative Support

STEPHANIE HILLIMAN

Queens, NY ***** 347-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Motivated and adaptable professional with a strong work ethic and a proven ability to excel in fast-paced, customer-focused environments. Skilled in customer service, administrative support, and team coordination. Adept at working independently or collaboratively, with a passion for learning and delivering results.

CORE SKILLS

- Microsoft Office Suite, Document & Record Management, Scheduling & Calendar Management

- Customer Service, Leadership & Supervision, Critical Thinking, Communication, Planning & Organization

PROFESSIONAL EXPERIENCE

Paraprofessional RCM Technologies – Brooklyn, NY October 8, 2023 – March 3, 2024

- Provided classroom support to lead teachers in special education and general education settings.

- Assisted students with assignments, behavior management, and social development.

- Helped implement individualized education plans (IEPs) and classroom accommodations.

- Supervised students during classroom transitions, lunch, and recess periods.

- Maintained communication with teachers and staff to support student success and classroom goals.

G2 Secure Staff Member Newark International Airport - Newark, NJ Aug 2021 - May 2022

- Verified photo IDs and travel documents to authorize guest access.

- Completed incident and routine documentation accurately and efficiently.

- Assisted passengers with disabilities through screening checkpoints.

- Delivered high-quality customer service while maintaining airport safety standards. Administrative Assistant Essex County College - Newark, NJ Sep 2019 - May 2020

- Answered phone and email inquiries, improving internal communication and service delivery.

- Scheduled meetings, events, and appointments for department leadership.

- Directed inquiries to the correct departments and supported cross-functional communication.

- Organized digital and paper records, ensuring easy access to project materials. Ticket Agent Newark International Airport - Newark, NJ Jan 2018 - Sep 2018

- Processed ticket orders and issued detailed travel documentation and itineraries.

- Made public announcements regarding aircraft schedules and travel updates.

- Resolved travel concerns with passengers and agents regarding fares and bookings.

- Maintained accurate client records and provided exceptional customer service. Manager Adidas - Elizabeth, NJ Oct 2017 - Jan 2018

- Logged employee attendance and time for payroll processing.

- Implemented solutions to address sales trends and improve performance.

- Relayed company directives and ensured timely task completion.

- Enforced customer service standards and resolved customer issues promptly. EDUCATION

High School Diploma Essex County College - Newark, NJ Completed: July 2019

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