Customer Service Front Desk

March **** - Current

September **** -

January **24

January 2023 -

September 2023

Rosalynn Cain

Adaptable and detail-oriented professional with diverse experience in manufacturing, laboratory, hospitality, and animal care. Demonstrated expertise in packaging and repack operations, laboratory procedures, customer service, and team collaboration. Exceptional organizational skills, keen attention to detail, and a positive attitude. Proven ability to handle multiple responsibilities while maintaining safety standards and delivering excellent service in various roles.

Skills

Work History

Repack Associate

Sumitomo Electric Wiring Systems, Marysville, OH

Lab Technician

Mérieux NutriSciences, Columbus, OH

Front Desk Receptionist

Hilton Home2 Suites, Dublin, OH

Plain City, OH 43064 +1-614-***-****

************@*****.***

WWW: Bold Profile

Sample handling Laboratory safety procedures

Positive attitude Attention to detail

Sample preparation

Recorded product, packaging and order information on specified forms. Secured items for storage or shipment.

Assembled boxes, cartons and containers to package items. Labeled containers, container tags or products.

Counted items to verify accuracy of orders.

Preparing samples, maintaining laboratory equipment, documenting procedures and results, and collaborating with other team members Having strong attention to detail, analytical skills, and the ability to follow strict protocols accurately

Maintained documentation on tests performed in lab. Maintained safe, tidy and organized laboratory environment for accurate test results.

Managing various tasks to ensure smooth operations and excellent guest experiences

Responsibilities include greeting guests, handling check-ins and check-outs, processing reservations, answering phone calls and inquiries, providing information about hotel amenities and local attractions, addressing guest concerns, managing payments, and maintaining a clean and organized workspace

Assist with administrative duties, such as filing paperwork and coordinating with December 2020 -

September 2023

June 2022 - August

2022

September 2021 -

November 2021

Expected in 2026

May 2017

Kennel Technician

Home away boarding, Plain City, OH

Program Facilitator

Girl Scouts of Ohio's Heartland Council, Inc., Galloway, OH Pet Technician

Petland, Beavercreek, OH

Education

Associate of Science in Biology

Sinclair Community College at Dayton, OH

High School Diploma

Dublin Coffman High School at Dublin, OH

other hotel departments

Managed the care and monitoring of animals on a weekly basis, coordinating feeding schedules, administering medication, and maintaining sanitation protocols to ensure health and safety standards were met Responsibilities typically include checking dogs in and out, cleaning kennels, feeding, grooming, and ensuring the overall well-being and comfort of the dogs Interacted with customers, create invoices, and provide information about the facility's services

Attention to detail, patience, and a love for animals are essential qualities for this role

Strong communication skills and the ability to work in a team are important for maintaining a clean and organized environment and ensuring the safety and happiness of the dogs

Working as a program facilitator for the Girl Scouts involved organizing and leading outdoor activities such as fishing, canoeing, archery, and STEAM

(Science, Technology, Engineering, Arts, and Mathematics) projects Responsibilities included planning and implementing these activities, ensuring the safety of participants, providing guidance and instruction, and fostering a positive and inclusive learning environment

Collaborated with other staff members to coordinate logistics, manage supplies and equipment, and communicate with parents and guardians Strong leadership, communication, and organizational skills were essential for effectively engaging participants and delivering enriching experiences that aligned with the Girl Scouts' values and goals

Providing exceptional customer service and care to both pets and customers Responsibilities typically include addressing pet care questions, recommending products, matching pets with suitable owners, handling transactions, monitoring pet interactions, and maintaining a clean and organized store environment Having a strong understanding of pet care needs and products, excellent communication skills, and a passion for animals

Being able to handle various tasks simultaneously and ensure that customers have a positive and enjoyable experience in the store

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