Project Management Manager

Gloria Stephen, PMP

Dallas, GA *****

P. 206-***-****. ********@*****.***

Qualifications Summary

Project Management & Data Analytics Professional with solid experience in Project Management Data Analysis & Synthesis Financial Reporting Budget Problem Solving Cross-Functional Team Collaboration Tracking & Reporting KPIs/OKRs Software Delivery E2E Risk Management

Achievements

Delivered successful project outcomes: by proactively managing risks, resolving issues and maintaining stakeholder alignment throughout the project lifecycle.

Led end-to-end project planning: Scheduled and executed effective communication plans for key stakeholders, ensuring all milestones were met on time and within budget.

Improved user experience: Redesigned the SharePoint team page to make operations links easier to access, boosting collaboration and efficiency.

Project Documentation: Prepares Project Charters, Scope, Schedules, Budget, Weekly Updates, Project Plans to satisfy clients requirements, provide implementation options to ensure high quality outcomes.

Quality Assurance: Worked with the SharePoint Team to create a workflow for managing and automate policies and procedures annual reviews ensuring quality, compliance and accuracy.

Streamlined Onboarding: Automated the onboarding workflow for new servicers in SharePoint, enhancing efficiency and reducing email traffic.

Professional Experience

Freddie Mac Atlanta, GA Aug 2023 – Present

Project Manager

Performance metrics tracking: Analyze key performance metrics, including Objectives and Key Results (OKRs), to improve servicing quality, set goals, assess the effectiveness of the business, and provide data for decision-making

Data visualization tools: Collaborate with Business Intelligence and Salesforce teams to develop standardized templates, organize user stories, backlogs and dashboards for key portfolio insights.

Manage deliverables: Facilitate the kick-offs meetings, provide status review, communicate with stakeholders and ensure the successful completion of deliverables aligned with business objectives, long-term goals, priorities and resource management.

High-level Presentations: Create informative PowerPoint presentations, project road maps, business flow charts for quarterly meetings, executive briefings and stakeholders’ engagements.

Leverage Organizational Strategies: Participate in UAT, to validate and ensure that developed business platforms meet the needs and requirements of their intended users before deployment.

Software delivery E2E: Lead end-to-end software delivery lifecycle via Agile methodology from requirements gathering to deployment and post-launch support, ensuring timely and highly-quality releases.

Cross-Functional Collaboration: Collaborate cross-functionally with product owners, developers and QA to streamline delivery pipelines and reduce time-to-market.

Truist Bank Atlanta, GA Feb 2021 – June 2023

Project Manager Assistant

Risk Assessment: Completed risk assessment documents for projects, ensuring efficiency use of vendors tools and implementing new solutions to reduce unnecessary expenses.

Resource Management: Support allocation of human resources based on clients’ requirements and ensured services and products were delivered according to customer and organization expectations.

Portfolio management: Coordinated and managed commercial loan projects between customers and internal stakeholders of up to $2 million annually to ensure seamless execution and alignment with business objectives.

Tracked and communicated project budget, loan controls, and timelines to ensure teams within the project completed key milestones on time.

Conducted status meetings and distributed action plans to Senior Management and internal clients.

Prioritized project tasks and drove project milestones to completion by identifying and managing risks, including coordinating corrective measures.

Colliers Internation Atlanta, GA Feb 2020 – Jan 2021

Business Analyst

Managed data projects to support the sales team by reviewing requirements, interviewing stakeholders, and creating projects’ goals, scopes, and milestones.

Data Analysis: Analyzed data and created a PowerPoint presentation with compelling storytelling to communicate the project’s findings, status, and KPIs to leadership and stakeholders.

Solved complex business problems by retrieving, updating, and combining data from database tables using SQL queries.

Oversaw CRM implementation and supported the sales team in effectively serving clients, including tracking new leads, increasing NPS, and aiding in sales strategies.

Led the resolution of project issues, including staff shortages, tactical matters, scope creep, and user complaints, to ensure successful and prompt project completion.

Created strong customer relationships with existing and new clients by analyzing commercial property leases/purchases.

Wells Fargo Atlanta, GA Dec 2016 – Jan 2020

Project Management Analyst

High Customer Satisfactions: Defined key business objectives when managing projects, establishing time-to-value KPIs on how project delivers measurable results.

Supported Project Management Office (PMO) by monitoring project progress and creating project status reports, completed 85% of projects on time.

Scheduled stakeholder meetings and facilitated communication between the project manager and stakeholders throughout the project life cycle.

Managed Software Testing projects such as Integration, Regression, and User Acceptance Testing.

Established a Continuous Risk Management Strategy enabling more effective Project decision-making in compliance with regulations.

Provided project trend analysis and control through study, research, development, and maintenance of the project plans.

Education

B.A in Finance & Business Administration – Foster School of Business, University of Washington, Seattle 2010

Certifications

Project Management Professional (PMP)

Project Management Certificate - Kennesaw State University

Business Intelligence Certificate - Emory University

Skills: Communication, Organizational, Leadership & Negotiation skills

Software: Business Intelligence (BI) tools-Tableau/Power BI, Microsoft Office products, Power Automate/SharePoint, Salesforce, PowerPoints, Project Management tools, MySQL, MS Visio. Language: Bilingual – fluent in English and Swahili

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