Customer Service Data Entry
Resume:
Kayla Slepski
Professional Tax Preparer
*** *. **** ***. ***# 20, Mt. Morris, US, 61054
************@*****.***
Experienced Tax Preparer with over 6 years of experience in tax preparation and customer service. Demonstrates a deep understanding of IRS privacy regulations, ensuring privacy while optimizing clients tax returns. Passionate about fostering collaborative environments and delivering innovative solutions to improve patient and client satisfaction. Employment history
Tax Preparer /
Customer Service,
Jackson Hewitt, Dec
2019 - Apr 2025
Janesville, WI, Beloit, WI,
Dixon, IL
Assistant Shipping
Coordinator, QPS, Apr
2019 - Oct 2019
Janesville, WI
Driver / Customer
Service, Auto Zone, Apr
2018 - Apr 2019
Janesville, WI
Data Entry Manager, U-
Haul Moving and
Storage of Alsip, Jul
2013 - Jul 2014
Alsip, IL
Prepare and file taxes, ensuring compliance and client trust. Address client queries, enhancing understanding and satisfaction. Calculate credits and liabilities, advising for optimal outcomes. Review financial concerns, tailoring strategies for better returns. Ensure compliance, reducing risks and maintaining flawless audits. Coordinated with clients to gather necessary documentation, streamlining the tax preparation process and reducing turnaround time.
Provided empathetic support to clients, addressing their concerns and fostering trust in financial decision-making.
Analyzed client financial data to identify credits and liabilities, advising on strategies that maximized tax returns.
Coordinated documentation collection from clients, fostering a collaborative environment that led to smoother tax preparation.
Ensured data accuracy, boosting shipping efficiency by 18%. Reduced data entry errors by 22% through process improvements. Organized documents for faster retrieval, enhancing workflow. Collaborated with teams to maintain data integrity. Delivered orders swiftly, ensuring accuracy and compliance with traffic laws. Collected payments, maintaining precise transaction records. Boosted customer satisfaction through dependable service. Utilized interpersonal skills to foster positive customer interactions. Encouraged repeat business by enhancing the buying experience. Fostered positive customer interactions, enhancing satisfaction and encouraging repeat business through attentive service.
Managed customer inquiries and equipment reservations, ensuring optimal resource allocation.
Improved customer satisfaction by effectively communicating equipment availability and options.
Utilized computerized systems to maintain accurate inventory records, enhancing operational efficiency.
Collaborated with customers to confirm reservations and address changes, maintaining service reliability.
Generated detailed invoices, ensuring accuracy and timely processing for financial accountability.
Streamlined data entry processes, enhancing accuracy and reducing processing time, which contributed to improved customer satisfaction. Education
Ultimate Medical Academy,
Tampa, Jul 2020 - Jan 2022
Associate of Science Degree - Medical
Billing and Coding
Fully accredited, accelerated program providing instructions in medical billing and ICD-10, CPT, and HCPCS coding for diseases, surgeries, and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Skills
Medical Billing Tax Preparation Data Entry Customer Service MS Excel MS Word MS PowerPoint HIPAA
Medical Coding Insurance Claims EHR EMR
Revenue Cycle Account Management
Languages
English Spanish
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