Customer Service Specialist
Resume:
DYLAN BAKEBERG
Montgomery, MN *****
*********@*****.***
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires while delivering legendary service on every interaction. Work Experience
Senior Cook
Bon Appétit-Northfield, MN
August 2024 to Present
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained a clean and organized work area, adhering to sanitation regulations
• Trained new cooks on proper cooking techniques, safety procedures, and menu items
• Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
• Implemented time-saving strategies in food preparation processes without compromising quality standards
• Created daily specials that showcased seasonal ingredients to attract customers' attention Line Cook
Toy Box Saloon
November 2023 to August 2024
· Cook food items by grilling, frying, sautéing, and other cooking methods to ensure dishes are prepared to perfection.
· Manage and maintain assigned station, ensuring it is stocked, organized, and clean at all times.
· Monitor food quality and presentation, ensuring all dishes meet the restaurant's standards before serving.
· Assist with inventory control by reporting shortages, managing waste, and properly storing ingredients.
· Ensure timely preparation and delivery of food during peak service hours to meet customer demand.
· Work closely with other kitchen staff and servers to ensure smooth kitchen operations and effective communication.
· Address and resolve any issues or complications that arise during food preparation or service.
· Adjust and modify recipes to accommodate special dietary needs and preferences, including food allergies and sensitivities.
Online Order Specialist
Hy-Vee
February 2024 to June 2024
· Efficiently process online orders, ensuring accuracy and timeliness from order placement to fulfillment.
· Provide exceptional customer service through various channels (email, chat, phone), addressing inquiries, and resolving issues promptly.
· Monitor and update inventory levels, ensuring accurate stock information is reflected online to prevent overselling.
· Coordinate with warehouse, logistics, and other departments to ensure smooth order fulfillment and delivery.
General Manager
September 2022 to November 2023
Assistant General Manager-Jan. 2021-Sept. 2022
Noodles and Co.
March 2019 to November 2023
· Led a team of 10+ in a fast-paced restaurant environment. Recruited, trained, and supervised staff, fostering a culture of teamwork, excellence, and customer service.
· Oversaw all aspects of restaurant operations, including inventory management, vendor relationships, and ensuring compliance with health and safety regulations.
· Implemented efficient systems to optimize workflow, reducing costs by 12%.
· Maintained a consistently high level of customer satisfaction through attentive service and quality food.
· Managed the restaurant's budget, controlling expenses and increasing profitability.
· Achieved and exceeded revenue targets through effective cost control measures and upselling strategies.
· Implemented rigorous cost control measures, including waste reduction and efficient labor scheduling.
· Tracked and analyzed key performance indicators (KPIs) to identify areas for improvement. Regularly reported performance to upper management and implemented action plans to meet and exceed targets.
· Handled customer complaints and inquiries, resolving issues promptly and professionally to maintain customer satisfaction.
· Assisted customers with purchases, upselling and cross-selling products to enhance their shopping experience and drive sales.
· Collaborated with other departments, such as sales, logistics, and technical support, to address customer needs and resolve issues.
· Utilized customer relationship management (CRM) software to manage and analyze customer data and interactions.
Team Lead/Shift Manager
March 2019 to January 2021
Education
Associate Degree in Electrical Technology
Dunwoody College of Technology
January 2023 to December 2024
Skills
• Guest Relations
• Budgeting and Forecasting
• Microsoft Office Suite
• Team Engagement
• Leadership
• Strategic thinking
• Restaurant experience
• Supervising experience
• Cash handling
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